Services · Mobile app development · AI chat agents
Codeeo delivers AI chat agent development in Saudi Arabia for retailers, banks and fintechs, healthcare networks, service companies and suppliers to government. Our agents speak Arabic first and English fluently, answer from your approved content, complete real tasks through your systems, and are designed from the start around the Personal Data Protection Law, National Cybersecurity Authority controls and the rules of your sector. One platform can then serve customers from Tabuk to Jazan.
National rollout raises questions a single branch never faces: regional dialects, different opening hours and services per city, data residency, and how the agent connects to the payment and identity systems Saudi customers already use every day. We plan for all of this at the start, because retrofitting regional rules and compliance controls onto an agent built for one city is slower and riskier than designing for the whole Kingdom from the first sprint.
200+ companies servedFrom a first store to an ADX listed developer
Platform capabilities
A chat agent that serves the whole country is less a single bot than a small platform. It needs one source of truth for content, with regional variations layered on top; one set of security and privacy controls that satisfy national regulators; and connections to the identity, payment and invoicing systems that Saudi customers expect. Vision 2030 programmes have pushed many services online, so customers now compare your agent with the best government and banking apps they use. Conversational AI agent development Saudi Arabia buyers commission therefore has to meet a high bar for Arabic quality, speed and reliability. These are the capabilities we design for at national scale. Few organisations need every item on day one; the pilot normally uses four or five, and the platform is designed so the others slot in later without rework.
Customers write in Najdi, Hijazi, Gulf and southern varieties, in Arabizi with Latin letters, and in formal Arabic. We test candidate models, including Arabic focused options such as SDAIA's ALLaM family, against samples from every region you serve, and pick the one that understands them best for your use case.
The agent understands customers in every region, not just the capital.
Branch hours, service availability, delivery zones and promotions differ between regions. Content is managed as a national base with regional and city overrides, so a customer in Abha and one in Hail each get the answer that applies to them. Regional managers can update their own overrides without touching the national content.
National consistency without wrong local answers.
For organisations approved to use it, the agent hands off to Nafath sign in before any account specific information is shown. Unverified users are limited to public information, and every verified session is logged. The session ends automatically after a period of inactivity, and customers can sign out from the chat at any time.
Account details are shared only with confirmed customers.
When a task involves paying, the agent sends a payment link through your gateway that accepts mada, Apple Pay, STC Bank and cards, or points the customer to a SADAD bill where you issue them. Card data never passes through the chat. Payment status is read back from the gateway, so the agent confirms only what has really been settled.
Customers pay the way they already do, inside a secure flow.
Businesses issuing e-invoices through ZATCA's Fatoora requirements can let customers request a copy of an invoice or credit note in chat. The agent fetches the compliant document from your invoicing system rather than generating anything itself. Requests are checked against the customer's account so nobody receives another party's invoice.
Invoice requests stop landing on the finance team.
The same agent runs on WhatsApp Business, your website, your iOS and Android apps and, where useful, the contact centre's voice line. Conversation history follows the customer between channels once they are identified. Channel specific limits, such as WhatsApp's template rules, are handled in the design.
Customers get the same answer wherever they ask.
Consent wording, purpose limits, retention periods, masking of identifiers in logs and data subject requests are built into the platform. We document processing activities with your data protection officer so the agent can be added to your records under the Personal Data Protection Law. Deletion and access requests from customers can be raised in chat and routed to your privacy team.
Your privacy team can sign off with evidence in hand.
Access management, encryption, logging, vulnerability testing and secure hosting are planned against the National Cybersecurity Authority's controls that apply to your organisation, including cloud controls where relevant. Penetration testing is scheduled before launch, and findings are fixed before go live.
The agent passes your security review rather than stalling in it.
Escalations go to the right regional contact centre, branch or specialist queue based on the customer's location, language and topic, with a summary and transcript attached. Routing rules are edited by administrators as teams and coverage hours change.
Complex cases reach the people who can resolve them locally.
Dashboards break results down by region, channel, topic and outcome, show unanswered questions and handover rates, and compare branches, so head office can see where content or service needs attention. Data can also be fed into your existing business intelligence tools for wider analysis.
Leadership sees how the agent performs in every region.
Who this is for
National agents make sense when the same questions arrive from many regions and the answers must stay consistent, auditable and compliant. As an AI chat agent development company Saudi Arabia organisations can brief once for every region, we typically work with four kinds of buyer. Each brings its own regulator, its own systems and its own idea of what a safe first release looks like, so we shape the plan around that rather than a fixed package. What they share is scale: enough conversations across enough cities that consistency, auditability and regional accuracy matter more than speed of launch.
Supermarket, pharmacy, electronics and fashion chains receive the same questions about stock, delivery, returns and loyalty points from every region. A national agent connected to stock and order systems answers them on WhatsApp and in the app, with branch level detail and promotions that vary by city. Returns and complaints go to the branch or regional team responsible. Arabic product names and search terms are tuned so customers find what they mean, not just exact matches. Head office sees which regions ask about which products, which helps buying and stock planning as well as customer service.
A strong first case where volume is high and answers are factual.
Institutions supervised by SAMA can use agents to explain products, guide customers through applications, report card and transfer status, and book branch visits. We design within your regulator's expectations and your internal risk appetite: identity checks before account data, no advice the agent is not permitted to give, careful wording on Sharia compliant products, and full logs for audit. Your compliance team approves the content and the refusal rules before launch. Fraud warnings and dispute handling are routed straight to trained staff with the transcript attached.
Regulatory review is planned into the schedule from day one.
Hospital networks, clinic chains and health insurers handle appointment requests, coverage questions and approval status across many cities. The agent books and reschedules, explains which documents a claim needs and reports approval progress from your systems. It does not diagnose. Health data is treated as sensitive personal data, with stricter consent, access and retention rules than ordinary enquiries. Where a request needs clinical judgement, the agent books a call or appointment with a qualified professional instead of answering.
Telecom resellers, utilities contractors, facilities management firms and companies delivering services on behalf of public bodies field large volumes of status and eligibility questions. The agent reads case records, explains requirements in plain Arabic and English, and captures complaints in a structured way. For work touching government platforms, we follow the integration routes and approvals the relevant authority sets, and never imitate an official service. Every reply is logged, which helps when a public sector client asks for evidence of how a citizen enquiry was handled.
How we work together
National organisations usually start with a fixed scope pilot covering one region or customer segment and a small set of tasks, so governance and integrations are proven before scale. A retainer then funds regional rollout, content operations and model updates. Larger programmes, especially in banking and healthcare, often take a dedicated team that works inside the client's own delivery process. Our team of 80+ works from Riyadh, Dubai and Karachi, with workshops held in person in Riyadh and regional teams joining them by video call. Each phase has its own written scope, acceptance test and named owners on both sides, which suits procurement processes in large Saudi organisations.
A defined build with a deadline
We agree what the product has to do, write it down with a price and a date, and build exactly that. Changes are priced before they are made, not discovered on the invoice.
A product that keeps evolving
Named engineers who work your hours, join your standups and stay on the codebase. You direct the backlog; we own the quality of what ships.
Something live that needs looking after
A monthly block of hours for improvements, fixes and the small requests that otherwise wait months. Unused hours carry for a quarter.
Technology
We are model agnostic and pick per project, balancing Arabic quality, cost, latency and where the model can be hosted. Retrieval, guardrails and integrations sit in your own cloud tenancy, usually in a Saudi region, so you can change models as the market matures without rebuilding. Mobile chat screens are built for right to left layouts first, with English mirrored from them rather than the other way round.
01Mobile
02Data and cloud
03Marketing and tracking
PDPL, NCA controls and your sector regulator's rules.
The Personal Data Protection Law, overseen by SDAIA, governs how the agent collects, uses, stores and transfers personal data. NCA controls shape security requirements for many organisations, including those using cloud services. Sector rules add more: SAMA for banks and finance companies, health authorities for patient data, and CST for telecom providers. We map the obligations that apply to you in discovery and design to them, while your legal team gives the final sign off.
Schedule a free consultation and get a written recommendation, with costs, before you commit to anything.
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