Services · Mobile app development · AI chatbot apps
We provide AI chatbot development Jeddah businesses use to answer visitors and customers in many languages, around the clock. Our assistants run inside mobile apps, on websites and on WhatsApp, draw their answers from your own packages, rates, shipment records and policies, and hand difficult cases to your staff with the full conversation attached. In a city that serves as the main gateway for Umrah travellers and one of the Kingdom's busiest ports, the questions never stop, and they rarely arrive in only one language.
Our team of 80+ is based across Dubai, Riyadh and Karachi. We work with Jeddah clients through regular video sessions for workshops and remote user testing, so the people who will use the assistant shape it from the first week. Testing with real travellers and importers in Jeddah always happens before launch.
200+ companies servedFrom a first store to an ADX listed developer
What the assistant can do
Jeddah's customers come from everywhere. A travel agency may hear from families in Indonesia, Pakistan, Egypt and Nigeria on the same afternoon. A freight forwarder near Jeddah Islamic Port answers importers asking where a container is and which document is missing. A hotel near the corniche fields questions about airport transfers at three in the morning. Shops and malls along Tahlia Street and in the newer districts to the north handle order, return and delivery queries all day.
Custom AI chatbot development Jeddah companies commission has to cope with that mix: many languages, many time zones and answers that change with the season. The capabilities below are the ones we scope most often for clients on the Red Sea coast, and every one of them reads from data you control.
One principle runs through all of them. Jeddah customers often decide fast, especially travellers comparing several agencies at once, so the assistant must reply within seconds, ask only the questions it needs, and make the next step obvious.
Travellers ask about packages, visa steps, hotel distance from the Haram, transport to Makkah and Madinah and what to bring, in Arabic, English, Urdu, Bahasa Indonesia, Malay, Turkish or French. The assistant answers in the language it receives, using your approved package information. Sub agents abroad can use the same assistant to check inclusions before quoting their own customers.
Each traveller gets a clear answer in their own language at any hour.
Many visitors land at King Abdulaziz International Airport and continue by road or on the Haramain High Speed Railway, whose airport station connects to Terminal 1. The assistant explains your transfer options, meeting points and timings, and collects flight details so your drivers know who to expect.
Fewer missed pickups and fewer anxious calls on arrival.
Importers give a bill of lading or container number and the bot reads status from your freight system: discharged, under inspection, awaiting documents or released. It lists what is still needed for clearance with ZATCA customs and who on your team is handling the file. Exporters get the same service for outbound bookings.
Clearing agents spend less time answering where is my shipment.
Hotels and operators handling groups receive constant changes to names, dates and room types. The assistant collects each request in a structured form, checks it against your booking rules, and passes it to reservations ready to confirm. Rooming lists can be uploaded as a spreadsheet and checked automatically for missing names or mismatched dates.
Group changes arrive complete instead of spread across messages.
Many older travellers and busy importers send voice notes rather than typing. We transcribe Arabic and other supported languages, extract the request, and reply in text or audio, so nobody is ignored because of how they chose to ask. Staff can listen to the original recording whenever a transcription looks uncertain.
Voice messages handled as quickly as typed ones.
For shops and online stores, the assistant tracks orders, explains return windows, and books a courier collection. It recognises customers by phone number on WhatsApp and reads their order history before replying. Customers in Jeddah who prefer to collect in store are told which branch has the item ready and until what time it will be held.
Routine order questions closed without an agent.
Tour operators, hotels and attractions can offer a guide covering Al Balad's historic houses, souqs, opening hours, dress guidance and walking routes, with content you write and update, plus suggestions for your own tours and partner restaurants. Answers can include photos and short descriptions of each house or street.
Guests explore more and book more of your experiences.
Answers about Ramadan hours, Hajj season restrictions or summer schedules are prepared in advance and switched on by date. When an authority announces a change, your team edits one entry and every channel updates. Your staff can preview tomorrow's answers before they go live. Archived answers remain available for reference.
Customers never receive last season's rules.
When a person must step in, the conversation is routed to an agent who speaks the customer's language, with a summary, the original messages and a translation for supervisors. Your multilingual staff are used where they matter most. Supervisors can set different hand-off rules for night shifts.
Escalations reach the right speaker on the first transfer.
Once a booking or an order is confirmed, the assistant can send a secure payment link through your payment gateway, supporting mada cards and the wallets your gateway enables. Payment status flows back into the conversation, so the customer receives a receipt and the next steps without waiting for a call from your accounts team.
Confirmed requests turn into paid ones in the same thread.
Who this is for
Jeddah's economy runs on movement: of travellers toward the holy cities, of goods through the port, and of shoppers and tourists around a fast growing waterfront. Each of these creates a different flood of questions, and each needs a different assistant. These are the four starting points we see most, with the main design choice for each.
Some clients sit across two of these groups, for example a hotel that also sells Umrah packages, or a trading house with its own import desk. In those cases we usually build one assistant with separate knowledge areas rather than two bots, so customers never have to guess which number to message.
Operators sell packages to travellers in many countries, often through sub agents, and spend much of their day answering the same questions about inclusions, documents and transport. An assistant that answers in the traveller's language, explains what the package covers, and points them to official platforms such as Nusuk for permits saves your staff for real problems. It does not issue permits or act for any authority, and we design it to say so plainly. Families often travel with elderly relatives, so the assistant also explains accessibility options, wheelchair services you offer and how far each hotel sits from the gates. Sub agents in source countries can check the same information before they sell, which reduces the mismatched promises that later turn into complaints at your Jeddah desk.
Accurate package data is the foundation; we start there.
Importers want status and next steps, not a phone call. Connected to your shipment records, the chatbot answers status, explains outstanding documents, and books a call with the responsible broker when a hold needs discussion. Because it reads from your system, it is only as current as your data, so we plan the integration carefully. Brokers can also use it internally to look up the status of every file assigned to them each morning. Importers who send the same question at night get an answer immediately instead of waiting for the office to open, and your team starts the day with a clear list of shipments that actually need attention.
Read only access to shipment data is enough for the first release.
Properties between the airport, the corniche and the city centre handle transfers, early check-in requests, room preferences and local tips day and night. A guest assistant in the app and on WhatsApp handles these, logs requests into your property system, and keeps front desk staff free for guests standing in front of them. Housekeeping and maintenance requests can be routed straight to the right team, with the room number already attached. Guests arriving by the Haramain train or from the airport late at night can message ahead, so the room and any special requests are ready. Reviews often mention how quickly a hotel responded, and an assistant that replies within seconds in the guest's language helps a property in a competitive city stand out.
Long established Jeddah trading groups often run wholesale, retail and distribution side by side, with knowledge held by a few experienced people. An assistant trained on catalogues, pricing policy and dealer terms answers dealers and retail customers consistently, and gives new staff the same answers your senior team would. Over time, the assistant also preserves knowledge that would otherwise leave with a retiring manager, because answers are written down, reviewed and stored in one place. Wholesale customers can check stock and place repeat orders on WhatsApp, while retail shoppers receive simpler answers suited to a single purchase.
Dealer and retail audiences usually get separate permission levels.
How we work together
A fixed scope first release suits most clients: one assistant, one or two channels and the languages that matter most. Seasonal businesses often follow it with a retainer timed around their calendar, so new content, languages and integrations are ready before the busy months begin. Groups with several brands or divisions sometimes take a dedicated team that keeps building assistants across the business. The main cost drivers are the number of languages, the systems the bot must read from, and how much human review you want on answers.
We also agree early who on your side owns the content. Seasonal answers only stay correct if someone in Jeddah is responsible for updating them, and we train that person during handover so updates do not wait for a developer.
A defined build with a deadline
We agree what the product has to do, write it down with a price and a date, and build exactly that. Changes are priced before they are made, not discovered on the invoice.
A product that keeps evolving
Named engineers who work your hours, join your standups and stay on the codebase. You direct the backlog; we own the quality of what ships.
Something live that needs looking after
A monthly block of hours for improvements, fixes and the small requests that otherwise wait months. Unused hours carry for a quarter.
Technology
We choose models with strong multilingual performance, speech recognition that handles Arabic voice notes, and hosting that matches your data policy. WhatsApp connections run through an approved Business Solution Provider. Everything is chosen so your own team can maintain it.
01Mobile
02Data and cloud
03Marketing and tracking
Volume, languages and changing rules, all at once.
Message volume can rise sharply in the busy months, and the share of non Arabic speakers rises with it. We plan hosting that scales automatically, rehearse peak loads before launch, and prepare seasonal answers in advance. Hand-off queues are sized so that when people are needed, travellers are not left waiting in silence, and the bot tells them honestly how long a reply will take. After each season we compare forecast and actual volumes and adjust the plan for the next one.
Schedule a free consultation and get a written recommendation, with costs, before you commit to anything.
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