AI chatbots that answer Riyadh customers and staff in Arabic and English.

Staff ask about leave rules, travel approvals, onboarding steps or expense limits and get an answer quoted from your own handbook, with the source paragraph linked. New hires at a regional headquarters stop relying on whoever sits nearest, and HR stops answering the same question again and again.

Contractors and consultancies upload tender packs, specifications and contract clauses. Engineers and bid managers then ask plain questions, such as which section governs penalties or what the submittal schedule says, and receive the exact passage with its document reference. Each answer shows the revision it came from, which matters when addenda arrive late in a bid.

For chains with outlets across districts such as Al Malqa, Al Nakheel and Al Olaya, the assistant tells a shopper which branch is open, what it stocks and how to get there, using live data from your inventory or point of sale system. Shoppers in the east of the city get the same quality of answer as those near the northern malls.

Organisers of concerts, exhibitions and seasonal events get a bot that answers gate times, parking, accessibility, dress guidance and ticket transfer questions, and updates instantly when a schedule changes on the day. Lost and found reports, group bookings and accessibility requests are captured as structured cases for the venue team, so nothing depends on a volunteer remembering a conversation.

B2B sellers in the capital receive enquiries from procurement teams who need specific answers before a meeting. The chatbot asks about scope, sector and timing, answers product questions from your datasheets, and books a slot with the right account manager. Enquiries from outside your target sectors are thanked politely and filed, so your team does not chase them.

Since the Riyadh Metro opened, many customers plan visits around a station rather than a parking space. The assistant can suggest the nearest station to a branch, explain delivery windows by district, and warn when traffic around major events will delay a courier, all drawn from data you maintain.

Customers type the way they speak, mixing local dialect, Modern Standard Arabic and English in one message. We test the assistant against real phrasing from your Riyadh audience, and set replies to a formal or friendly register to match your brand. Common misspellings of your product names are added to its vocabulary.

Where an answer depends on who is asking, such as a booking, an order or a contract status, the bot signs the user in through your existing login or a Nafath linked flow, then reads only the records that user is allowed to see. Every account action is logged against the verified user for later review.

When the bot reaches its limit it opens a ticket or a CRM case with the full transcript, the detected intent and the customer details, so the agent in your Riyadh office does not ask the customer to repeat anything. Supervisors can see which intents most often escalate and fix the gap.

Managers see unanswered questions, low confidence replies and feedback scores, approve changes to the knowledge base, and keep an audit trail of what the assistant said and why. Compliance teams can export that record when asked. Changes can be rolled back if a new answer performs worse than the old one.