Services · Ecommerce development · AI customer support subscription sites
We take on AI customer support subscription website development Jeddah software makers need when their customers are hotels, Umrah operators, online stores and shipping firms whose workload rises and falls through the year. Codeeo builds the plan pages, card checkout, flexible seat and capacity add-ons, invoices and customer account area that let those buyers subscribe, scale up for a peak and scale down again without emailing your finance team.
The platform is Arabic first with a right to left layout and full English, because Jeddah buyers often run teams drawn from many countries. Discovery, design reviews and acceptance all run by video call with your team in Jeddah, supported by our offices in Riyadh and Dubai, and every decision is recorded so nothing is lost between calls.
200+ companies servedFrom a first store to an ADX listed developer
What we build
Jeddah is the gateway for pilgrims heading to Makkah, the Kingdom's main Red Sea port, and a large retail and hospitality market in its own right. Customer service teams here swing between quiet weeks and intense ones, around Ramadan, the Umrah season, school holidays and big sales events. An AI support product sold into that market has to be bought the same way: a base plan that fits normal months, and capacity that can be added for a peak and removed afterwards.
The features below are the ones Jeddah vendors ask for most. We do not build all of them for every client. Discovery decides which ones your buyers will actually use, and the first release concentrates on the ones that bring in revenue or remove manual billing work soonest. Everything is designed for buyers who will mostly sign up and manage their plan from a phone, between shifts at a hotel desk or a warehouse, so each screen is short and each action can be finished in a few taps.
Customers add agent seats, AI conversation volume or extra WhatsApp numbers for a set period, such as the last ten days of Ramadan or a sale weekend. The add-on starts and ends on dates they choose, is charged pro rata, and drops off automatically without a cancellation request.
Buyers scale for a peak without a sales call.
Monthly plans paid by mada, Visa, Mastercard, Apple Pay or STC Pay through a SAMA licensed gateway, where recurring charges are supported for each method. A small hotel or online shop can sign up, pay and connect its first channel in one sitting.
Small accounts sign up without your team's help.
Plans and add-ons priced by channel, so a customer can start with web chat and add WhatsApp, Instagram or email later. The platform passes the change to your product, and messaging costs that you pay to channel providers can be passed through or bundled as your pricing decides.
Revenue grows as customers add channels.
Many Jeddah buyers serve guests and shoppers in Urdu, Indonesian, Bengali, Turkish or French as well as Arabic and English. If your assistant supports extra languages, they can be sold as an add-on with clear descriptions of what each one covers.
Multilingual support becomes a product you can charge for.
A hotel group or retail chain manages several properties or branches under one parent account, each with its own seats and usage, while finance receives one consolidated invoice or one invoice per branch, whichever their accounts team prefers.
Group buyers stay on one contract as they grow.
For businesses that close or slow down outside the season, a pause option keeps their data and configuration while billing stops for an agreed period. Resuming restores the assistant and restarts billing on the next cycle.
Quiet months stop turning into cancellations.
Invoices follow ZATCA Fatoora rules, with a standard tax invoice when the buyer gives a VAT number and a simplified one otherwise. Credit notes are issued automatically for refunds and removed add-ons, so the tax record always matches what was charged.
Invoices stay correct even with frequent plan changes.
Digital agencies and IT firms in Jeddah often bring in customers for software vendors. The platform records which partner referred each account, applies any agreed partner discount, and reports partner commission for your finance team to settle.
Partner sales are visible and paid on accurate figures.
When payment succeeds, the platform calls your product's API to create the customer's workspace, apply plan limits and send a welcome message with setup steps. Failures are retried and flagged, so nobody pays and then waits for access.
Customers start using the product minutes after paying.
A short cancellation flow asks why the customer is leaving and, where you choose, offers a downgrade or a pause instead. Every reason is recorded, so product and sales teams see what drives churn.
Some cancellations become downgrades instead.
Who this is for
The best fit is a software company with a working AI support product and buyers who currently pay by hand, on a spreadsheet, or through a billing tool that cannot cope with Saudi tax invoices and seasonal changes. Jeddah's mix of hotels, pilgrim services, retailers from the old souqs of Al Balad to large shopping malls, and freight firms near the port means your buyers rarely look alike. AI customer support SaaS website development Jeddah vendors bring to us usually starts with one of the situations below.
Your assistant answers guests for hotels and serviced apartments, or travellers booked with Umrah operators who land at King Abdulaziz International Airport before heading to Makkah. Your customers' volumes jump around Ramadan and the Umrah season, and they want to pay for that only when they need it. We build seasonal add-ons, group accounts and clear invoices for operators who run several properties, and make sure a property manager can buy extra capacity from a phone at short notice.
Seasonal billing matters most here.
You sell an AI agent that answers order, delivery and returns questions for e-commerce brands in Jeddah and across the Kingdom. Your buyers are used to self-serve tools, so the platform must let them sign up, connect their store and pay without a demo. We focus on checkout, provisioning and usage visibility, with clear warnings before a store reaches its monthly conversation allowance during a big sale.
Your product answers shipment and clearance questions for forwarders, customs brokers and transport companies around Jeddah Islamic Port. These buyers often pay against invoices and want contract terms on paper, so the platform combines a quotation route with card payments for smaller firms. Accounts can hold several branches, and renewal invoices are issued early enough for approval inside companies with slow purchase processes.
A large share of your new customers come through digital agencies or IT resellers in Jeddah who set the assistant up for their own clients. We build partner tracking and partner pricing into the subscription platform, so you can grow that channel without a separate commission spreadsheet. Partners can also see the accounts they manage, while billing stays with you or with them, depending on the agreement you hold with each one.
Partner reporting saves hours at month end.
Working together
Our team works with Jeddah clients by video call and shared workspaces, with a written scope, a fixed set of review points and a staging site you can open at any time. Decisions taken on a call are summarised in writing the same day, and every review ends with an agreed list of changes. Most vendors begin with a fixed scope first release, then keep a monthly retainer for new plans and add-ons as their pricing evolves. When the platform grows into a bigger product, AI customer support subscription platform development Jeddah clients need can move to a dedicated team drawn from our 80+ people in Dubai, Riyadh and Karachi.
A defined build with a deadline
We agree what the product has to do, write it down with a price and a date, and build exactly that. Changes are priced before they are made, not discovered on the invoice.
A product that keeps evolving
Named engineers who work your hours, join your standups and stay on the codebase. You direct the backlog; we own the quality of what ships.
Something live that needs looking after
A monthly block of hours for improvements, fixes and the small requests that otherwise wait months. Unused hours carry for a quarter.
Technology
For simple plans we often pair a proven subscription billing service with a fast Next.js site. For complex add-ons and group accounts we build the billing logic in Laravel or a custom service. Either way, payment cards stay with the gateway, and your team keeps full access to code and data.
01Web
02Commerce
03Data and cloud
04Marketing and tracking
Entirely by video call and shared tools, with our Riyadh and Dubai teams behind it.
Discovery, design reviews, testing sessions and acceptance all happen online, with screen sharing so your team can click through designs and staging builds as we discuss them. Every decision is written into a shared document, so nothing depends on memory of a meeting. You get a named project lead, regular progress reviews and access to the staging site throughout. Our team of 80+ works from Dubai, Riyadh and Karachi.
Schedule a free consultation and get a written recommendation, with costs, before you commit to anything.
Get in touchPROVEN RESULTS
React
Next.js
TypeScript
Node.js
Laravel
WordPress
Shopify Plus
WooCommerce
BigCommerce
PostgreSQL
MySQL
MongoDB
AWS
Azure
Docker
GA4
Google Tag Manager
Search Console
Meta Pixel
Looker Studio