Services · Mobile app development · AI sales assistant apps
Codeeo offers AI sales assistant development in Saudi Arabia for brands, distributors and service companies that sell across several regions of the Kingdom. We build assistants that answer buyers in Arabic and English on WhatsApp, web, app and SMS, route each lead to the right branch or territory, take payment through Saudi payment rails and record every interaction in your CRM. The work matters because national rules on personal data, cybersecurity, marketing messages and e-invoicing apply to every conversation, and an assistant designed without them has to be rebuilt later.
Our team of 80+ across Riyadh, Dubai and Karachi plans the regulatory, linguistic and technical groundwork once, then rolls the assistant out region by region so each city's branches and buyers are covered without duplicating the build.
200+ companies servedFrom a first store to an ADX listed developer
National capabilities
A sales assistant serving one showroom can get away with a simple FAQ and a phone number for handover. One serving buyers from Tabuk to Jazan, through branches in Riyadh, Jeddah, Dammam, Makkah, Madinah and beyond, cannot. It has to know which branch or territory owns a buyer, speak to people from different regions in a way that feels natural, collect consent correctly under the Personal Data Protection Law, accept the payment methods Saudi customers trust and produce records your finance team can reconcile with ZATCA e-invoicing. It must also survive a security review by your own IT team and, for regulated products, by your compliance officers. The capabilities below form the national layer we build first. City specific content, seasonal campaigns and product extensions sit on top of it.
The assistant works out where the buyer is from the city or district they mention, their delivery address or the branch they ask about, then assigns the lead to the right regional team or franchise partner. Routing rules live in an admin panel, so head office can redraw territories without a developer. Leads from areas with no branch go to a central team.
Each region receives its own leads, with no manual sorting at head office.
Buyers write in Najdi, Hejazi, Gulf and southern dialects, in Modern Standard Arabic and in Arabizi typed with Latin letters. We test understanding across all of these with speakers from each region, while replies use a clear, neutral Saudi business Arabic that reads well everywhere.
Buyers in every region feel understood, and replies stay consistent.
Privacy notices, consent capture for marketing, retention periods and requests to access or delete data are designed into the conversation and the back office. Consent records are stored with time and channel, so you can show what each customer agreed to and when.
Data protection questions have documented answers, not guesses.
Where a sale requires verified identity, such as certain financial, telecom or property transactions, the assistant hands the buyer to a Nafath verification step through your licensed integration provider, then continues the conversation once the result comes back. It never asks buyers to type national ID details into chat.
Regulated sales keep verification inside an approved flow.
Payment links and in app checkout support mada cards, Apple Pay, STC Bank and credit cards through your payment gateway, and SADAD bill payment for customers or accounts that prefer it. Payment status updates the order and the CRM automatically.
Buyers pay the way they already pay everywhere else in the Kingdom.
Quotations and order confirmations prepared by the assistant carry the buyer, seller and VAT details your ERP needs, so the tax invoice later issued through your ZATCA Fatoora compliant system matches what the customer agreed. The assistant does not issue tax invoices itself.
Finance reconciles orders without retyping chat details.
We design the model layer so you can choose between international models and Arabic first options such as ALLaM, and change later without rebuilding. Data, logs and knowledge bases can be hosted in Saudi cloud regions, with clear records of any processing that happens outside the Kingdom.
Hosting and model decisions follow your data policy, not a vendor default.
Role based access, encryption, logging of every model call and admin action, and penetration testing before launch are planned against the controls your security team follows, which for many Saudi organisations means National Cybersecurity Authority guidance. We supply the documentation reviewers ask for.
The assistant passes internal security review the first time.
WhatsApp Business Platform, website chat, your mobile app and SMS share one conversation history. SMS runs through a licensed local provider with your registered sender name, and marketing messages respect opt in and opt out rules set by the Communications, Space and Technology Commission.
Buyers can switch channel without starting again.
National dashboards compare regions, branches, channels and products: enquiry volume, qualification rate, handover reasons, conversion and response time. Regional managers see their own territory, and head office sees the whole Kingdom in one place.
Leadership can compare regions on the same measures.
Who it suits
A national build makes sense when the same products or services are sold in several regions and the sales process should feel the same everywhere, even though branches, stock and staff differ. It is also the right starting point for regulated sectors, where one consistent, documented assistant is far easier to defend to a regulator than separate tools adopted city by city. These four profiles cover most of the national work we take on. If you sell mainly in one city, a city focused build is usually quicker and we will recommend that instead.
Electronics, furniture, fashion, optics and automotive groups run branches from the Eastern Province to the southern regions. A national assistant answers product and stock questions from a central catalogue, checks availability at the buyer's nearest branch, books visits and deliveries, and keeps one customer record across channels. Head office controls offers and wording, while branches see and act on their own leads.
One catalogue, many branches, one customer record.
Sales of financial products are supervised by SAMA or the relevant Saudi regulator, with rules on disclosure, suitability and customer verification. We build assistants that explain products only from approved wording, collect leads with proper consent, use Nafath verification through licensed providers where required, and hand every advice or application decision to licensed staff. Compliance teams review conversation scripts before launch.
Licensed staff own every regulated decision.
Distributors with warehouses in Riyadh, Jeddah and Dammam serve trade customers nationwide. The assistant handles reorders, price and stock questions by warehouse, delivery estimates by region and account statements, while new accounts, credit and large tenders go to your regional sales managers. Quotes feed straight into the ERP that issues your e-invoices.
Brands launching in the Kingdom need an Arabic first sales channel quickly, built to local data, payment and messaging rules from day one. We adapt your global sales logic to Saudi buyers, set up local hosting and payment, and plan the rollout city by city as your distribution grows. Your global CRM stays the system of record.
Local rules are designed in, not added after launch.
Engagement models
National projects tend to start with a fixed scope phase covering the groundwork and a pilot region, followed by either a retainer or a dedicated team for the wider rollout and ongoing tuning. Our people in Riyadh hold in person workshops with stakeholders based in the capital, supported by design and engineering colleagues in Dubai and Karachi. Regional offices join each phase by video call, sharing screens to show how leads are handled today. Accounts, data and code belong to you throughout. For programmes that span several business units, we agree a single product owner on your side so regional requests are prioritised in one backlog rather than competing for attention.
A defined build with a deadline
We agree what the product has to do, write it down with a price and a date, and build exactly that. Changes are priced before they are made, not discovered on the invoice.
A product that keeps evolving
Named engineers who work your hours, join your standups and stay on the codebase. You direct the backlog; we own the quality of what ships.
Something live that needs looking after
A monthly block of hours for improvements, fixes and the small requests that otherwise wait months. Unused hours carry for a quarter.
Technology
As AI sales assistant developers in Saudi Arabia, we pick language models, Saudi cloud regions, messaging providers and integration tools to suit your compliance requirements and existing systems, and we keep each layer replaceable so a change of model or provider never forces a rebuild.
01Mobile
02Data and cloud
03Marketing and tracking
National groundwork, a pilot region, then phased expansion.
The first phase sets up data protection, hosting, security, payments, messaging and routing for the whole Kingdom, then launches in one pilot region on one or two channels. Later phases add regions, channels and capabilities such as identity verification, quoting and campaign content. Cost depends on the number of channels, integrations, languages, regulated flows and conversation volume, and we estimate it after discovery rather than before.
Schedule a free consultation and get a written recommendation, with costs, before you commit to anything.
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