Services · Mobile app development · AI voice agents
Codeeo handles AI voice agent development Riyadh businesses can put on a real phone line: agents that pick up calls, understand Najdi Arabic and English, book appointments, answer account questions and pass the caller to a person when the request needs one. We build them for capital city organisations with heavy call volumes, from healthcare groups and property developers to fintech firms in KAFD, and we plan every agent around Saudi data rules from the first workshop.
Part of our team works in Riyadh, so discovery sessions, call reviews and launch days happen in the same city as your contact centre. The agent takes the repetitive calls; your staff keep the conversations that need judgement.
200+ companies servedFrom a first store to an ADX listed developer
What a Riyadh voice agent can do
Riyadh callers expect a fast answer and little patience for menus that ask them to press nine. A caller from Al Olaya wants to move a clinic appointment; a supplier near the Second Industrial City wants to know whether an invoice has cleared; a buyer looking at an off plan apartment north of the city wants a viewing on Thursday evening. Each of those calls follows a pattern your staff already know by heart.
We turn those patterns into a voice agent that listens, asks one clear question at a time, checks your systems and replies in the caller's own register. Najdi Arabic is the default, Modern Standard Arabic is used where it reads better, and English is ready for the many expatriate professionals who live and work in the capital. The capabilities below are the ones Riyadh organisations most often ask us to build first.
Speech recognition tuned and tested against recordings of real Riyadh callers, including local vocabulary, dates said the Hijri way and the habit of switching to English halfway through a sentence. We measure accuracy on your own call samples before go live, not on a generic benchmark that has never heard the capital speak.
Callers are understood the first time, without repeating themselves.
The agent reads live availability from your scheduling system, offers two or three slots, confirms the chosen one and sends an SMS or WhatsApp summary. For Riyadh clinics this covers branch choice across the city; for developers it covers sales centre visits and weekend site tours.
Bookings land in the calendar while the caller is still on the line.
Once the caller is verified, the agent reads balances, order stages, application progress or delivery windows from your core systems through secure APIs. It reads back only what the caller is entitled to hear, and the rules for that are set by your compliance team during discovery.
Status calls stop queuing for a human agent.
When a request needs a person, the agent transfers the call with a short written summary on the receiving agent's screen: who is calling, what they asked and what was already checked. Your Riyadh supervisors decide which topics always go to a human, such as complaints, medical symptoms or credit disputes.
Nobody has to explain their problem twice.
We connect to the telephony you already run, whether that is a cloud contact centre, an on premises PBX through SIP, or a carrier number from a Saudi operator. Queues, routing rules and recording settings stay inside your existing platform so supervisors keep one view.
The agent becomes one more skill in your current setup, not a parallel system.
Scheduled calls that confirm tomorrow's appointment, remind a customer about a document they still owe, or tell a buyer that a handover date has moved. Calling windows, retry limits and opt out handling follow the rules you set, and every outcome is written back to the CRM.
Fewer no shows and fewer forgotten follow ups.
A dashboard showing why people call, which requests the agent closed, where callers dropped off and which phrases it failed to understand. Managers in Riyadh use it to decide what to automate next and which knowledge articles need rewriting.
Decisions about the next release come from call data, not guesswork.
The agent answers from an approved knowledge base and refuses to invent prices, medical advice or legal positions. Sensitive topics trigger a scripted response or a transfer. Every change to the knowledge base is versioned, so you can see what the agent was allowed to say on any given day.
The agent stays within what your organisation has signed off.
Before any account detail is read out, the agent confirms identity using the checks your policy allows: a registered mobile number, a reference number, date of birth or a one time code sent by SMS. Failed attempts are counted and locked out, and anything above the agreed risk level is passed to a trained member of staff in Riyadh.
Private information reaches only the person it belongs to.
Riyadh Season, major exhibitions and conferences bring spikes in calls about tickets, parking, venue access and timings. A surge configuration lets the agent take the overflow with a focused script and then return to normal service once the peak passes.
Peak weeks no longer mean hours of unanswered calls.
Who this is for
The capital concentrates ministries, regional headquarters, hospital groups and the banks clustered around King Abdullah Financial District. Each of them takes calls in volume, and each has a different tolerance for risk. A clinic group cares most about correct triage and patient privacy. A lender cares about verification and what may be said about an account. A developer cares about not losing a buyer who called on a Friday. As an AI voice agent development company Riyadh organisations can meet in person, we start from that tolerance, not from a demo script.
Multi branch providers in Riyadh field calls about bookings, results readiness, directions and insurance approvals. We build agents that handle scheduling and logistics while routing anything clinical to qualified staff immediately. Branch selection uses the caller's district so someone in Al Malqa is not offered a slot on the far side of the city during rush hour. Patient data handling is agreed with your information security lead before any integration work starts.
Clinical questions always go to a person.
Financial institutions regulated by SAMA need voice automation that verifies callers properly, logs every action and never discloses more than policy allows. We design verification steps with your fraud team, keep sensitive actions behind a human, and give compliance officers full transcripts to review. The first release usually covers card status, branch information and application tracking rather than anything that moves money.
Money movement stays with your staff unless your controls say otherwise.
New communities in the north of the city generate calls about unit availability, payment plans, handover dates and viewing times. A voice agent answers in the evening and at weekends when the sales team is off, books visits and logs each lead in the CRM with notes. Prices and availability are read from your live inventory so the agent never quotes a unit that has already gone.
Answers come from your inventory system, not from memory.
Companies that set up their regional head office in Riyadh often run Arabic and English support from the capital for the whole Kingdom. We build one agent that serves callers from every region while respecting the routing rules and service levels of each business line. Custom AI voice agent development Riyadh teams ask for here usually means joining several CRMs into one consistent caller experience.
How we work together
Most Riyadh clients begin with a scoped pilot on one or two call types, such as booking and status checks, measured against your current contact centre numbers. After that the agent either moves to a monthly improvement retainer or, for larger programmes, to a dedicated team of AI voice agent developers Riyadh managers can work with day to day. Government and semi government entities can engage through the procurement route they already use; we adapt documentation to it.
A defined build with a deadline
We agree what the product has to do, write it down with a price and a date, and build exactly that. Changes are priced before they are made, not discovered on the invoice.
A product that keeps evolving
Named engineers who work your hours, join your standups and stay on the codebase. You direct the backlog; we own the quality of what ships.
Something live that needs looking after
A monthly block of hours for improvements, fixes and the small requests that otherwise wait months. Unused hours carry for a quarter.
Technology
We pick speech, language and telephony components that support Arabic well, can be hosted in line with your data residency decisions, and can be swapped later without rebuilding the whole agent.
01Mobile
02Data and cloud
03Marketing and tracking
Call recordings or call reasons, system access for testing, and a named owner on your side.
The fastest starts come from organisations that can share a sample of recent calls, even a few hundred with personal details removed, plus a list of the systems the agent must read from. We also need someone in your Riyadh team who can approve call scripts and decide which topics are off limits. From that we write the first scope and the measures that will tell us whether the pilot worked.
Schedule a free consultation and get a written recommendation, with costs, before you commit to anything.
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