Services · Mobile app development · AI voice agents
Codeeo delivers AI voice agent development Saudi Arabia organisations can run on their national phone lines: agents that answer and place calls in Arabic and English, recognise regional dialects from Najd to the Hijaz and the Eastern Province, and complete real tasks in your systems. We design each one around the Personal Data Protection Law, National Cybersecurity Authority controls and the rules of your own sector regulator, so the agent can scale across the Kingdom without creating new compliance exposure.
National brands, banks, insurers, healthcare networks and public bodies take calls from every region at once. One well governed agent, configured per city and per service, gives callers a consistent answer whether they ring from Tabuk or Jazan.
200+ companies servedFrom a first store to an ADX listed developer
National capabilities
A voice agent that serves one branch can be simple. One that answers for a national organisation must deal with regional accents, identity verification through national systems, payment rails used across the country, invoice rules set by ZATCA and data protection obligations supervised by SDAIA. It also needs to route callers to the right region, branch or team without asking them to navigate a long menu.
Saudi callers increasingly expect to speak naturally rather than press keys. They switch between Arabic and English, quote dates in Hijri or Gregorian form and ask questions that combine several services. The capabilities below reflect what national organisations need to address before an agent can carry real volume, and each one is designed so compliance, security and operations teams can review it in detail.
Speech recognition is tested against Najdi, Hijazi, Eastern Province Gulf and southern varieties of Arabic, as well as Modern Standard Arabic and English. We build a test set from your recorded calls in each region, measure accuracy per dialect and tune vocabulary for local place names, product names and the abbreviations your customers use.
Callers from every region are understood at a similar standard.
The agent identifies where the caller is and what they need, then routes to the right regional team, branch or queue. A single national number can serve Riyadh, Makkah Region, the Eastern Province and smaller cities alike, while respecting each region's opening hours and staffing levels.
One number, correct routing, no long menus.
For actions that need strong identity checks, the agent can trigger a verification step through channels your organisation is authorised to use, such as a one time code to a registered mobile or a prompt in your app linked to Nafath where you already support it. The agent itself never stores national ID credentials.
Sensitive requests rest on verification your regulators recognise.
When a caller needs to pay, the agent sends a secure link to your payment page supporting mada, Apple Pay and credit cards, or shares a SADAD bill reference where your billing runs through it. Card numbers are never spoken or recorded, which keeps the voice channel outside your card data scope.
Payments completed quickly without new card data risk.
Customers and businesses call about invoice copies, VAT details and corrections. The agent retrieves invoices from your billing system, resends them by email or SMS and explains which details appear on an e-invoice under the ZATCA Fatoora requirements, transferring disputes and credit note requests to your finance team.
Billing queues shrink and finance handles only real disputes.
Saudi callers quote dates in both calendars, sometimes in the same sentence, and contracts, renewals and government deadlines may follow either. The agent understands both forms, converts between them reliably and reads appointments back in the calendar the caller used, while your systems keep a single stored date. Public holidays and Ramadan working hours are loaded per region so offered slots are always real.
No missed appointments caused by a calendar mix up.
Every call stores what the agent heard, what it answered, which knowledge version it used and which system actions it took. Compliance teams can search, sample and export these records for internal audit or regulator requests, with personal identifiers masked according to your retention policy.
Any automated answer can be traced and explained.
Appointment confirmations, renewal reminders, collections notices and service alerts can be placed at scale. Calling windows, frequency limits, prayer time pauses and consent records are configured centrally, and your telecom provider's rules under the Communications, Space and Technology Commission framework are respected through the carrier connection.
Outbound volume grows without breaching customer or carrier rules.
Groups operating several brands or legal entities across the Kingdom can share one agent platform while keeping separate voices, scripts, knowledge bases and data partitions. Reporting rolls up for group management and stays separate where regulation or contracts require it.
Group scale without mixing data between entities.
Speech, language model and storage components can run on cloud regions located in Saudi Arabia or on your own infrastructure where your policy demands it. We document the data flow for every component, including any processing outside the Kingdom, so your data protection officer can assess transfers under the PDPL.
Data residency decisions are explicit and documented.
Who this is for
Large Saudi organisations rarely struggle to find a voice demo. What they struggle with is turning one into a service that works across thirteen regions, passes security review and satisfies the sector regulator. As an AI voice agent development company Saudi Arabia teams can hold to written commitments, we focus on governance, integration depth and rollout planning. The situations below are where that approach matters most.
Institutions supervised by SAMA or the Insurance Authority must control what an automated channel discloses, how callers are authenticated and how complaints are captured. We design agents for card services, policy information, claims status and branch queries, with clear limits on any transaction and full records for compliance review. Rollout usually starts with information services before moving to authenticated self service.
Regulatory limits are written into the scope, not added later.
Ministries, authorities and municipalities serve citizens and residents nationwide and often face spikes after new announcements. A voice agent can explain procedures, check application status and book appointments while directing callers to official digital channels such as Absher where a service is completed online. Hosting, NCA controls and security assessments are planned from day one. Content is drafted with the entity's communications team so that the agent's wording matches official announcements exactly, and updates can be published the same day a policy changes.
We work within the entity's own procurement and security processes.
Hospital groups and clinic chains need consistent booking, referral and results readiness lines across regions, with clinical questions always handled by staff. The agent connects to your hospital information system, respects each branch's schedule and records consent and identity checks. Patient data handling follows the PDPL and your own clinical governance rules. Where insurance approvals are involved, the agent can tell patients what documents are pending and when the branch expects an answer, which removes a large share of repeat calls to reception.
Brands with large customer bases receive high volumes of order, delivery, billing and fault calls from all over the country. Custom AI voice agent development Saudi Arabia retailers and service providers ask for usually combines order lookups, payment links, appointment booking for engineers and proactive outage or delay notifications, all connected to the CRM so every contact is visible to staff. Rollout often follows the order in which regional contact centres are ready, so each new wave inherits tested flows from the last and adds only its own local details, such as branch lists and field engineer coverage.
Volume makes careful load testing essential before each new region.
How we work together
National organisations usually begin with a discovery and governance phase that ends in a written architecture, risk assessment and rollout plan. A fixed scope pilot in one region follows. After that, most clients move to a dedicated team of AI voice agent developers Saudi Arabia operations and IT leaders can direct alongside their own staff, with Codeeo colleagues in Riyadh and further support from Dubai and Karachi. Ongoing retainers suit organisations whose agent is stable and needs regular tuning. Whatever the model, each phase ends with a written review of results against the measures agreed at the start, which gives your steering committee a clear basis for the next decision.
A defined build with a deadline
We agree what the product has to do, write it down with a price and a date, and build exactly that. Changes are priced before they are made, not discovered on the invoice.
A product that keeps evolving
Named engineers who work your hours, join your standups and stay on the codebase. You direct the backlog; we own the quality of what ships.
Something live that needs looking after
A monthly block of hours for improvements, fixes and the small requests that otherwise wait months. Unused hours carry for a quarter.
Technology
We select components for Arabic accuracy, in Kingdom hosting options, security certifications your reviewers accept and the ability to replace one model or vendor without rebuilding the agent. Integrations are built as documented services your own team can maintain.
01Mobile
02Data and cloud
03Marketing and tracking
Governance, dialect testing, deep integration and phased regional launches.
A national agent is less about the voice itself and more about the controls around it. You need agreed use cases, approved knowledge, verification rules, secure hosting, links into core systems and a rollout plan that adds regions one at a time. We bring these together into one programme, so the first pilot already follows the standards the full rollout will need.
Schedule a free consultation and get a written recommendation, with costs, before you commit to anything.
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