Subscription billing for voice agents that answer Eastern Province calls around the clock.

Your sales team builds a quotation with plan, term, sites, lines and agreed overage rate. When the customer's purchase order number is entered, the subscription activates on those terms and every invoice carries the PO reference. Payment is by bank transfer or SADAD on agreed credit terms, with statements available in the customer's account.

One customer account can hold several sites, such as a yard in Dammam, an office in Khobar and a project in Jubail, each with its own phone number, agent and cost code. Usage is tracked per site and invoices can be consolidated or split, matching how the customer charges costs back to contracts.

Fault reporting and dispatch lines run through the night and on weekends. The billing engine rates every call minute from your voice platform, applies different rates for out of hours or emergency lines if your pricing uses them, and keeps a ledger the customer can filter by site, shift and date.

Customers set a monthly usage cap per site and choose what happens when it is reached: an alert to the site manager, an approval request to head office, or automatic overage at the agreed rate. Emergency lines can be excluded from caps so critical calls are always answered.

Customers order additional local numbers, toll free numbers or concurrent lines from their account when they open a new site or take on a new contract. The add-on is charged from that day, prorated to the billing cycle, and passed to your provisioning system so the number is live without manual handling.

Self serve customers pay with mada, Visa, Mastercard or Apple Pay through a SAMA licensed gateway. Contract customers pay by transfer or SADAD. We confirm with your gateway how stored card renewals work for mada, then build the checkout and renewal logic around those rules.

Some Eastern Province vendors also sell to companies in Bahrain and elsewhere in the Gulf. The platform can hold customers in other countries with their own currency display and tax treatment, which we set up only after your tax adviser confirms how VAT applies to each case.

Monthly invoices, add-on charges, credit notes and refunds are issued in the format the Fatoora rules require, with VAT, QR code and full buyer details. We connect to ZATCA directly or through your current e-invoicing provider, and attach site and PO references so the customer's accounts payable team can match them.

If a payment fails or an invoice goes overdue, reminders go to the named finance contact first. You decide what pauses and when, so a contractor's emergency fault line keeps answering while non urgent features such as outbound surveys wait until the account is settled.

Account admins upgrade, downgrade or add sites themselves, see the prorated charge before confirming, and download every invoice and usage report. Role based access lets site managers view usage while only finance users see payment details.