Services · Mobile app development · Appointment booking apps
Codeeo delivers appointment booking app development Saudi Arabia operators can roll out nationally: one app, one back office and one customer base across Riyadh, Jeddah, the Eastern Province and the cities beyond. We build for clinic groups, salon and grooming franchises, automotive networks, training providers and service companies, and we design around the Kingdom's own systems: Nafath sign in where identity matters, mada and Apple Pay at checkout, ZATCA compliant invoicing, registered SMS sender names and the Personal Data Protection Law.
Getting national rules right once, in the platform, is far cheaper than fixing them branch by branch after launch. That is the main argument for a single Saudi booking platform over a patchwork of local tools. It also gives head office a single view of demand in every region.
200+ companies servedFrom a first store to an ADX listed developer
National platform features
A booking app for one branch can get by with a calendar and a payment link. A national platform has to answer harder questions. How do customers prove who they are for services that require it? How are invoices issued under ZATCA's e-invoicing rules when a booking is paid in one city and delivered in another? Which personal data may be collected, where is it stored, and who can see it under the PDPL? How do reminders reach customers when SMS sender names must be registered? How do regional managers see their own branches while head office sees everything? The capabilities below answer those questions. Most clients start with a subset and add the rest as new regions join. Each one is configured at platform level, so a new branch inherits it automatically.
For services where identity must be confirmed, such as medical appointments, regulated training or high value bookings, customers verify through Nafath, the national single sign on, instead of uploading ID photos. Lighter services keep a simple phone number sign up, so verification is used only where it adds value.
Verified identities without collecting copies of national ID cards.
Branches are grouped by city and region, each with its own hours, services, prices and managers. Head office sets national rules and brand content once; regional teams adjust local details within limits you define.
National consistency with room for local decisions.
mada, Apple Pay, international cards and SAMA licensed instalment providers through a licensed Saudi payment gateway. Paid bookings feed your accounting or ERP so tax invoices are issued in line with ZATCA's Fatoora requirements, and corporate customers can settle invoices through SADAD where your billing system supports it.
Payments and tax invoices reconcile across every branch.
We record the purpose of every data field, collect consent where it is needed, give customers access to and deletion of their data, and keep sensitive details such as health information out of the booking layer. Retention periods and access logs are configured from the start.
Data handling you can explain to SDAIA or a customer.
Reminders and confirmations go out through a licensed SMS provider under your registered sender name, following the rules set by the Communications, Space and Technology Commission, with push notifications as a free second channel. Promotional messages are separated from service messages and respect consent.
Messages delivered under your brand, within the rules.
The same platform can behave differently by city: visitor bookings from abroad and extra languages for Jeddah, Makkah and Madinah branches, roster aware slots for the Eastern Province, and corporate accounts for Riyadh. These are switched on per region rather than built as separate apps.
One codebase that still feels local in each city.
Dates can display in the Umm al-Qura Hijri calendar alongside Gregorian dates. Ramadan hours, Eid closures and national holidays such as Founding Day and National Day are set once nationally and adjusted by region where needed.
Customers see dates the way they think about them.
For healthcare groups, the platform can store each practitioner's Saudi Commission for Health Specialties classification and licence expiry, and stop bookings with anyone whose registration has lapsed. Other sectors track their own staff certifications the same way.
Nobody is booked with a practitioner who should not be practising.
Head office, regional managers, branch managers, reception and practitioners each see only what their role needs. Every change to prices, rules or bookings is logged with who made it and when.
Clear accountability across a large organisation.
Utilisation, no shows, lead times and revenue by city, region, service and staff member, with comparisons that show which branches need more capacity and which need more demand. Data can flow to Power BI or your existing reporting tools.
Expansion decisions based on booking evidence.
Who this is for
The national picture for appointment businesses in Saudi Arabia is uneven. The largest volumes sit in Riyadh, Jeddah and the Dammam metro area, with Makkah and Madinah shaped by pilgrimage and cities such as Abha, Tabuk, Buraidah and Hail served by fewer, often regional, operators. Brands that grow across that map tend to hit the same walls. These four situations are the most common reasons a Saudi organisation asks us for its own platform. Smaller cities often depend on one or two regional chains, so a national brand entering them needs booking that works from day one.
Private hospital and clinic groups need patient booking that fits Ministry of Health licensing, practitioner credentials checked against SCFHS records, and strict separation between scheduling data and clinical records. The app writes appointments into the group's health information system, supports insurance details where the clinic needs them, and lets patients find the nearest branch in any city. Public primary care booking continues through the Ministry's own Sehhaty app, so a private group's app should complement rather than imitate it.
Scheduling and clinical data kept apart.
Franchise brands want customers to recognise one app from Riyadh to Khamis Mushait, while franchisees keep control of their own staff and slots. We build national brand content and loyalty, with franchisee level schedules, revenue reports and payouts. Each branch works under its own municipal licence through Balady, and the platform can hold licence details and expiry dates so head office sees which locations need renewal attention. Gender specific branches and staff visibility rules are configured per location, so each branch follows its own approved setup.
One brand, many owners.
Service, tyre, tinting and inspection networks with branches on national highways serve drivers who travel between cities. A customer booking in Riyadh can rebook in Qassim or Jeddah with the same vehicle history. Fleet operators book across several regions from one corporate account and receive consolidated, ZATCA compliant invoicing through your finance system. Roadside and highway branches can show estimated arrival based on the customer's route between cities.
Vehicle history follows the driver across the Kingdom.
Providers running safety, language, professional or driving courses across several cities need national course calendars, seat limits, employer sponsored places and attendance records. Where a course leads to a regulated certificate, identity verification through Nafath reduces fraud. Many of these providers also serve Vision 2030 workforce programmes, which raises expectations for reporting and data quality. Course materials and certificates can be issued in Arabic and English from the same record.
Engagement models
Codeeo is 80+ people across Dubai, Riyadh and Karachi. The Riyadh team runs in person workshops with a head office in Riyadh, and pilot branches in other cities take part by video call, with reception staff filming short clips of their front desk routine. National programmes usually start with a fixed scope platform and pilot, then continue with a dedicated team or a retainer as regions are added. Head office keeps one point of contact throughout, even when several regions are live at once. We have delivered 200+ projects across the UAE and the US and hold a 4.7 rating from 23 Google reviews.
A defined build with a deadline
We agree what the product has to do, write it down with a price and a date, and build exactly that. Changes are priced before they are made, not discovered on the invoice.
A product that keeps evolving
Named engineers who work your hours, join your standups and stay on the codebase. You direct the backlog; we own the quality of what ships.
Something live that needs looking after
A monthly block of hours for improvements, fixes and the small requests that otherwise wait months. Unused hours carry for a quarter.
Technology
Cross platform iOS and Android apps, a web based admin platform and cloud hosting chosen with the PDPL, sector rules and any National Cybersecurity Authority controls your clients require. Code and infrastructure are documented for handover. Release pipelines let one update reach every region on the same day, with the option to hold a change back for a single city.
01Mobile
02Data and cloud
03Marketing and tracking
National rules, a regional organisation model and a rollout plan.
A single city app is mostly about customers and staff in one place. A national platform adds identity verification, invoicing across branches, data protection rules applied consistently, regional management roles and reporting that compares cities. It also needs a rollout plan, because launching in every region on the same day rarely works. We plan the pilot city and the order of the regions with you during discovery. The admin platform also needs to stay usable for a reception team in a small city as well as for analysts at head office.
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