Services · Ecommerce development · Clinic booking sites
Codeeo delivers clinic booking website development in Saudi Arabia for private clinic groups, specialist chains and new healthcare brands that need patients in several regions to book and pay through one platform. We design the booking engine, payment and refund handling, invoicing links and group administration around national requirements from day one: PDPL privacy rules, ZATCA e-invoicing, SAMA licensed payments and insurance handled the way the Saudi market works. A branch opening in a new city is then a configuration task, not a rebuild.
The platform manages access to care, not care itself. It carries no clinical claims, and every service description is approved by your medical leadership. Its purpose is commercial and operational: more booked appointments, fewer no-shows, and online income that finance can trace from payment to tax invoice in every legal entity you run.
200+ companies servedFrom a first store to an ADX listed developer
What a national booking platform needs
A clinic group that books online in one city can live with workarounds. A group that books online in five cities cannot, because each workaround is repeated at every branch and every finance close. Clinic online booking system development in Saudi Arabia at group level means separating what is national from what is local. National: privacy controls, payment and refund policy, invoicing and the patient account. Local: branch hours, doctors, services, prices and languages. The capabilities below reflect that split. They are listed in the order a group usually needs them, starting with structure and compliance and ending with reporting. A first release rarely includes all of them; we agree which regions and features go first during discovery.
The platform models your group as regions, cities, branches and departments. Each branch inherits national settings and overrides only what differs, such as opening hours during Ramadan, the doctors on duty or a local price list. New branches are added from the admin panel.
Opening a branch online takes configuration, not development.
Doctor pages show specialty, languages and branches, with registration details from the Saudi Commission for Health Specialties held in the admin panel. Expiry dates trigger alerts so a practitioner whose registration lapses is removed from booking until it is renewed.
Patients only book practitioners whose registration is current.
Insured patients enter insurer and policy details at booking. Eligibility and approvals run through your clinic system on the national NPHIES platform overseen by the Council of Health Insurance, and the website shows the patient the status your system returns.
The website stays simple while insurance follows the national route.
Clinic online payment integration in Saudi Arabia covers mada, Apple Pay and STC Pay, international cards for visitors, and SADAD where corporate or larger invoices suit bill payment. Settlement can be split by legal entity when branches belong to different companies.
Each company in the group receives its own settlements.
One national policy defines cancellation windows, deposit rules and refund approvals, with exceptions allowed by service or branch. Refunds return through the gateway to the original method and are logged with the approver's name for audit.
Patients get the same terms in Jeddah as in Riyadh.
Online payments link to the invoicing system of each legal entity so tax invoices meet ZATCA e-invoicing requirements under Fatoora, including the integration phase each entity has been called into. VAT treatment is configured with your tax adviser by service and patient type.
Tax invoices are correct per entity without manual reissue.
Health data counts as sensitive under the Personal Data Protection Law supervised by SDAIA. The platform records consent per purpose, limits access by role and branch, logs every view of a record, and supports patient requests to see or correct their data.
Privacy controls are designed in, not bolted on after an audit.
Citizens and residents can verify through Nafath once your group completes the integration, while visitors, pilgrims and newcomers book with a passport. Both routes create one patient account that works at every branch in the Kingdom.
One patient identity across all cities and branches.
Booking screens, confirmations and receipts can show both calendars. Clinic booking website design in Saudi Arabia also accounts for the Friday and Saturday weekend, Ramadan schedules and the two Eid holidays, set once at group level and applied to every branch calendar.
Holiday and Ramadan schedules are set once, not branch by branch.
Head office sees bookings, revenue collected online, no-shows, refunds and insured versus self-pay volumes by region, city, branch and specialty, with exports for finance and dashboards in your analytics tool of choice.
Expansion decisions rest on booking data from every city.
Who this is for
Private healthcare in the Kingdom is changing as Vision 2030 health reforms expand the private sector's role and new clinic brands open beyond the three largest cities. Groups now run branches in Riyadh, Jeddah, the Eastern Province and growing cities such as Abha, Tabuk and Buraidah, often under several legal entities. Each of the four situations below calls for a different first release and rollout order. What they share is a need for one patient account, one set of payment and refund rules, and clean invoicing per company, whichever city the patient books in.
A group that built its name in one city usually has a booking process designed around that city's habits. Before the second and third regions open, we restructure booking into national and local layers, so the new branches inherit payments, privacy and invoicing while keeping their own hours, doctors and services. Patients who already know the brand from its home city find the same account, the same payment options and the same cancellation terms when they book in a new region, which builds trust faster than a fresh local website would.
We usually launch the home city first, then add each region in a planned phase.
Acquired clinics arrive with different websites, booking tools and clinic systems. Patients do not care which company owns the branch; they want one place to book. We bring branches onto one platform gradually, with redirects from the old sites, while each clinic system keeps running until you decide to consolidate. Reporting starts showing the group as a whole from the first migrated branch, so management can compare acquired clinics on the same measures, such as online share of bookings, no-show rates and refund volumes, instead of reconciling different tools.
Investor-backed brands opening in several cities at once can design booking properly from the start. We set group policies, payment flows and privacy controls before the first branch opens, so the fifth branch launches with the same platform and no rework. Because there is no legacy to migrate, the budget goes into the patient experience and the admin tools instead of redirects and data clean up. Head office can also test pricing, deposits and service bundles in one city before applying them everywhere.
Groups with branches in Makkah, Madinah or Jeddah see pilgrims and visitors alongside residents. The platform supports passport booking, international cards and multilingual confirmations for those branches, while branches elsewhere keep a simpler Arabic and English flow. Seasonal peaks around Ramadan, Hajj and the Umrah months can be planned with extra sessions and adjusted deposit rules for the affected branches only, so the rest of the network carries on unchanged. Confirmations for those branches can be sent in the languages your staff can answer in, and passport based accounts link to a resident account if the patient later moves to the Kingdom.
Language options can be enabled per branch rather than nationally.
How we work together
National platforms tend to start with a fixed scope release for the first region, followed by a dedicated team that configures further regions, adds features and supports the platform. Workshops can happen in person at our Riyadh office or at your head office there, while branch teams in other cities join design reviews and training by video. We have delivered 200+ projects across the UAE and the US, with a team of 80+ across Dubai, Riyadh and Karachi, and we keep one project lead with your group throughout.
A defined build with a deadline
We agree what the product has to do, write it down with a price and a date, and build exactly that. Changes are priced before they are made, not discovered on the invoice.
A product that keeps evolving
Named engineers who work your hours, join your standups and stay on the codebase. You direct the backlog; we own the quality of what ships.
Something live that needs looking after
A monthly block of hours for improvements, fixes and the small requests that otherwise wait months. Unused hours carry for a quarter.
Technology
We choose technology to suit your clinic systems, entities and in-house team. Booking and payments typically run on Laravel or Next.js with a separate integration layer for clinic systems, hosted in a Saudi cloud region with security controls aligned to NCA guidance and audit logging across all branches.
01Web
02Commerce
03Data and cloud
04Marketing and tracking
Privacy under the PDPL, e-invoicing under ZATCA, licensed payments and correct practitioner information.
Health data is sensitive under the Personal Data Protection Law, so consent, access controls and hosting need careful design. Online payments run through gateways licensed by SAMA, invoices follow ZATCA e-invoicing rules for each entity, and doctor pages should only show practitioners whose registration with the Saudi Commission for Health Specialties is current. Health advertising wording should be cleared by your medical and legal advisers. We build the controls; your advisers confirm the final position for your group.
Schedule a free consultation and get a written recommendation, with costs, before you commit to anything.
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