CRM software built for Saudi rules, Saudi payments and sales teams in every region.

B2B accounts carry commercial registration number, VAT registration number, legal name in Arabic and English, and the Saudi National Address. Sales staff can see at a glance whether a customer's details are complete enough for contracts and compliant invoices before a deal reaches finance. Duplicate checks run on the registration number, so the same company entered twice by two regions is caught immediately.

Central, Western and Eastern regions, plus Qassim, Asir, Tabuk or any territory you define, each with its own managers, targets and pipeline views. National leadership sees totals, and regional heads see the detail that matters to them. When a national account buys in several regions, one owner is named and the others are credited for their share.

Each contact stores the lawful basis for processing, consent dates and marketing preferences. A request centre logs access, correction and deletion requests from individuals, assigns them to staff and records completion, as the Personal Data Protection Law expects. Retention rules remove or anonymise old records on a schedule your legal adviser approves.

Where your service needs strong identity checks, such as finance, insurance or high value contracts, a customer portal can use Nafath for sign in through an approved integration route. Customers see their requests, documents and account status without phoning a branch. Verified identity is stored as a status on the contact, not as a copy of national identity data.

Payment links and status from your gateway, covering mada cards, Apple Pay and STC Bank, and SADAD bill references where you issue them, shown against each customer and order. Collections teams follow up on unpaid items from the same record sales uses. Refunds and failed payments appear on the timeline, so nobody chases a customer who already paid.

SMS in Saudi Arabia goes out under registered sender names, and WhatsApp business messaging needs approved templates. The CRM sends reminders, confirmations and campaigns through compliant providers, logs every message against the contact and respects opt outs automatically. Campaign reports show delivery and replies by region, which tells marketing where messages are landing.

Dates display in Hijri and Gregorian, the Friday and Saturday weekend is built into reminders and service levels, and reduced Ramadan working hours can be applied to targets and response times so reports stay fair. Public holidays such as the Eid breaks and Saudi National Day are loaded each year so follow up dates never land on a closed office.

Won deals create orders in your ERP, which issues invoices through its integration with ZATCA's Fatoora platform. Invoice numbers and payment status flow back into the CRM, keeping the regulated invoicing process in one place. Customer credit status from the ERP also appears on the account, so sales sees risk before offering terms.

Role based permissions, strong authentication for staff, encryption and detailed logs of who viewed, exported or changed records. For businesses serving government entities, we map these controls against the National Cybersecurity Authority's requirements that apply to you. Access reviews can be exported for internal audit at any time.

Groups with several legal entities or many branches keep separate data where they must and shared customer views where they can. Branch staff see their own customers, while head office tracks performance across every city. Opening a new branch in Abha or Buraydah becomes a configuration task rather than a development project.