Services · Ecommerce development · Online stores
We build online stores for Jeddah traders, importers and brands: Arabic first storefronts with English and other languages where your buyers need them, a checkout that accepts mada, Apple Pay, cards and instalments, and delivery rules that cover Jeddah districts, Makkah, Madinah, Taif and the rest of the Kingdom. Behind the storefront sit the catalogue tools, stock sync and ZATCA compliant invoicing that keep orders flowing once the store is busy.
Jeddah has always been a trading city. Goods arrive through Jeddah Islamic Port, families have run shops in Al Balad for generations, and the city welcomes visitors heading to the holy cities all year. A good online store reflects that mix rather than copying a template made for somewhere else.
200+ companies servedFrom a first store to an ADX listed developer
What the store includes
Three things set Jeddah apart for online selling. First, many businesses here import: stock arrives in containers, clears customs and conformity checks, and only then reaches the shelf, so the store needs to handle incoming stock as well as what is in the warehouse. Second, the city is the gateway for pilgrims flying in for Umrah and Hajj, and for millions of residents with roots across the Muslim world, which brings shoppers who read Arabic, English and often another language. Third, the customer base stretches beyond the city limits into the wider Western Region.
A store for a Jeddah business has to show the right language, the right delivery option and the right payment method to each of those groups without making the checkout harder for anyone. These are the parts we build most often, in the order they usually come up. Not every store needs all of them on day one; the discovery calls decide which belong in the first release.
Arabic leads, with right to left layouts designed properly, and English is written as a full language rather than a literal translation. Where your customers justify it, we add further languages for product names, checkout and order messages, with language chosen from the browser or a clear switcher.
Visitors and residents can shop without guessing.
Products still at sea or awaiting clearance at the port can be listed with an expected date. Shoppers pay or place a deposit, the order is reserved against the shipment, and when stock lands they are told automatically. If a container is delayed, every affected order is updated at once.
Revenue starts before the goods reach your warehouse.
Delivery options are set by area: same day across Jeddah districts where your courier can manage it, next day to Makkah and Taif, scheduled delivery to Madinah, and national rates for other regions. Checkout captures the National Address, and orders for hotels can include guest name and room details.
Delivery promises that suit each destination.
A SAMA licensed gateway takes mada and Apple Pay for local shoppers and international Visa and Mastercard for visitors, with Tabby and Tamara available on larger baskets. 3D Secure is handled correctly for foreign cards, and failed payments trigger a clear retry rather than a lost order.
A visitor with an overseas card can still complete checkout.
A shopper may type a product name in Arabic, in English or in a transliterated mix. Search matches all three, corrects common misspellings and respects the filters that matter in your range, such as size, scent family, origin or pack size. Your team adds synonyms in the admin when they notice new terms in the search report.
Shoppers reach the right product whichever language they think in.
Dates, sweets, perfume and clothing are often bought for someone else. Shoppers add a gift message, choose wrapping, hide prices on the packing slip and send to another address. Occasion pages for Ramadan, Eid and Saudi National Day are built from templates your team edits.
Gift buyers get a finished present, not a parcel.
Importers who supply shops across the region can open a trade side of the store: approved accounts, carton quantities, tiered prices and a request for quotation on large orders. Your sales team replies inside the admin, and an accepted quote becomes an order without retyping.
Trade enquiries stop living in phone notes.
Coastal heat and humidity affect fragrances, chocolate, cosmetics and fabrics. Product pages carry storage advice, and shipping rules can flag items that need faster or insulated delivery during the hottest months, so customers know what to expect before they pay.
Fewer complaints about products spoilt in transit.
Confirmation, dispatch and delivery messages go out through the WhatsApp Business Platform and email in the shopper's language, with a tracking link. Customers can reply to reach your service team, and the conversation is linked to the order in the admin.
Customers stop calling to ask where their parcel is.
Each order creates a VAT tax invoice in the format ZATCA requires, issued through your invoicing or ERP system where it is already connected to Fatoora. Refunds generate credit notes, and finance receives daily settlement reports by gateway so payouts reconcile with orders.
The accountant sees online sales the same way as shop sales.
Who this is for
The right store depends on where your goods come from and who buys them. A trading house selling cartons to retailers needs different tools from a perfumer selling single bottles to visitors. Here are four situations we see often in Jeddah, and what the first release usually concentrates on for each. Your business may sit between two of them, which is normal and something we work out together during discovery.
The business has sold from Al Balad or a wholesale market for decades, mostly to repeat customers who know the family. The goal is a store that keeps that reputation while reaching younger buyers who shop on phones. We usually start with a focused range of best sellers, honest photography and a simple checkout, then add trade accounts once the retail side runs smoothly.
Reputation carries online when service stays personal.
Your boutique on Tahlia Street or in a Jeddah mall has a loyal following, and orders already arrive through Instagram messages. We build a store with strong visuals, size and fit guidance, gift options and instalments, and connect it to your shop stock so a piece sold in store disappears online. Seasonal drops get their own landing pages your team can launch.
Containers arrive through the port and stock moves out to shops in Jeddah, Makkah, Madinah and Taif. A combined store lets retailers order online at their own prices, while the public can buy single items. Preorders against incoming shipments and carton based pricing are usually the first priorities.
Your products are popular with residents and with visitors who want to take something home. The store needs gift boxes, corporate orders for occasions, delivery to hotels and clear shelf life information. We also plan temperature aware shipping rules so delicate products are not sent on a slow route in summer.
Hotel delivery needs a clear process with front desks.
How we work together
Discovery, design reviews and launch planning with Jeddah clients run by video call, with shared boards and written summaries after each session so nothing depends on memory. Most businesses start with a fixed scope first release and then keep a monthly retainer for campaigns, new ranges and platform updates. Larger trading groups sometimes take a dedicated team that works with their own staff over a longer period. Our people sit in Riyadh, Dubai and Karachi, and the contract names who does what.
A defined build with a deadline
We agree what the product has to do, write it down with a price and a date, and build exactly that. Changes are priced before they are made, not discovered on the invoice.
A product that keeps evolving
Named engineers who work your hours, join your standups and stay on the codebase. You direct the backlog; we own the quality of what ships.
Something live that needs looking after
A monthly block of hours for improvements, fixes and the small requests that otherwise wait months. Unused hours carry for a quarter.
Technology
Depending on your catalogue and team, we build on Shopify, WooCommerce, Salla or Zid, or on a headless storefront in Next.js connected to your ERP. Hosting and accounts are set up in your name, and the stack is chosen for the people who will run it after launch.
01Web
02Commerce
03Data and cloud
04Marketing and tracking
A store that understands incoming stock as well as stock on hand.
Importers need product records that carry supplier, origin and conformity details, preorders against shipments still at the port, carton and unit pricing, and trade accounts for retailers. The public storefront, payment and delivery work like any other store. We also plan how stock moves between the port warehouse and any shops, so the website never sells something that is still waiting for clearance without saying so.
Schedule a free consultation and get a written recommendation, with costs, before you commit to anything.
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