Maintenance apps for repair operators working across Saudi Arabia.

Customers enter or confirm their Saudi National Address short code, which points to a specific building, instead of describing a location in a voice note. The technician app opens navigation from that address, and the dashboard groups jobs by city and district for planning and reporting. Addresses are validated at booking, which reduces failed visits in new districts where street names are still unfamiliar to crews.

Head office sees every city on one screen, while regional managers see only their own. Job volumes, missed targets, technician utilisation and contract renewals are compared between cities, so you can tell whether a problem is local or runs through the whole network. Targets can be set per region, since response times in a dense city centre and a spread-out suburb are not fairly comparable.

Call-out rules, service menus and AMC terms can differ by city. Coastal cities may need extra coil cleaning in their contracts; inland cities may need filter visits after dust storms. Rules are set per region without copying the whole configuration, so a national change still applies everywhere at once.

Property managers, landlords and corporate approvers can verify their identity through Nafath before approving large quotes or opening contract records. Residents keep a simpler phone number sign-in. The level of verification follows the risk of each action rather than applying friction to everyone. Approvals carry a timestamp and the verified identity, which helps when a contract dispute reaches a manager months later.

Payments by mada card, Apple Pay, STC Bank and SADAD run through a licensed payment gateway, with refunds and part payments for jobs that change once a technician has inspected the fault. Each payment record links to its job and its warranty period. Settlement reports reconcile gateway payouts with jobs, so finance can close each city's month without a spreadsheet exercise.

Every invoice, simplified for households and standard for businesses, is produced to meet ZATCA's Fatoora requirements through your accounting system or an e-invoicing provider, and its reference is stored against the job. Monthly statements for contract clients follow the same rules. Credit notes and corrections follow the same route, so adjustments never sit outside the record.

Each AC unit can be recorded with its model, capacity and energy label rating, the labelling SASO and the Saudi Energy Efficiency Center require on units sold in the Kingdom. When an old unit keeps failing, the technician can recommend a higher-rated replacement with the comparison on screen.

Residential leases, many of them registered through Ejar, often set out who pays for which repairs. The app records that split per property, so a tenant's request routes to the right payer and each landlord sees only the jobs they are responsible for. Disagreements can be settled quickly by pointing to the agreed split rather than reopening the lease.

In cities where you have no crews of your own, partner firms can receive jobs through the same platform. Each partner sees only its assigned work, uses your checklists and photo rules, and is rated on the same measures as your own teams, while you keep the customer relationship. Partner payouts are calculated from completed jobs, so settlement does not depend on manual claims.

Technician profiles hold trades, languages, certifications, home city and availability. Supervisors move technicians between regions for peak seasons, track performance by trade and spot training gaps before they cause repeat visits. Availability calendars show public holidays and leave by city, so national campaigns are not planned for weeks when half a region's crews are away.