Services · Mobile app development · Insurance apps
We deliver insurance app development Jeddah insurers, brokers, medical administrators and cargo specialists can rely on: member apps with digital cards and hospital approvals, marine certificate requests for importers, emergency cover lookups for Umrah visitors and claims tracking for motor customers. Jeddah mixes a large resident population, the Kingdom's busiest Red Sea port and the main air gateway to Makkah, and each of those groups needs something different from an insurer's app.
Insurance mobile app development Jeddah teams commission usually has to serve several audiences at once, so we plan each audience's screens separately before deciding what goes into the first release. Our nearest offices are in Riyadh and Dubai, so Jeddah discovery sessions, design reviews and user testing run by video call, with recorded walkthroughs your team can share internally.
200+ companies servedFrom a first store to an ADX listed developer
What the app can include
Jeddah's insurance demand looks different from the capital's. Medical cover is a large share of it: one of the Kingdom's biggest health insurers is headquartered in the city, and a dense network of private hospitals along Prince Sultan Road, Al Rawdah and Al Khalidiyah handles members from across the western region. Trade is the second strand, because importers clearing goods through Jeddah Islamic Port need cargo cover on short notice. The third is visitors: overseas Umrah pilgrims landing at King Abdulaziz International Airport arrive with a compulsory policy included in their visa.
We build the features that fit the part of this market you serve. A health insurer will start with members and providers; a marine underwriter with brokers and importers. Every feature is planned with the staff who handle the requests today, because they know where the delays sit. A member app that ignores how Jeddah hospitals request approvals, or a cargo tool that ignores how forwarders actually declare shipments, will simply be bypassed.
Members show a digital card at reception, see their class and benefits, and search in network hospitals, clinics and pharmacies by Jeddah district, with directions and opening hours. Cards update the moment HR changes a member's class.
No waiting at reception while staff phone the insurer to confirm cover.
When a Jeddah hospital requests approval for a procedure, the member sees it in the app, follows each decision, and reads the reason for any rejection with the next step explained. Approvals sit in a timeline alongside past claims.
Members stop calling to ask whether their approval has come through.
A web portal where provider staff check eligibility, submit approval requests with attachments and track reimbursement batches, built to work alongside the electronic claims systems western region hospitals already use.
Cleaner submissions and fewer rejected claims at the provider end.
Members treated outside the network, or abroad, photograph receipts and medical reports and submit them from the app. The form asks only for what the benefit requires, flags missing items before submission and shows the expected decision stage, so reviewers do not have to send claims back for paperwork.
Fewer incomplete reimbursement files reaching your medical reviewers.
Importers and freight forwarders under an open cover policy request a certificate for each shipment arriving at Jeddah Islamic Port, entering vessel, goods and value details, and receive the certificate inside the app once the declaration passes your rules.
Certificates issued without email back and forth while goods wait at the quay.
When a container arrives damaged or short, the consignee logs the claim, uploads survey photos and delivery notes, and follows the adjuster's review. Claims link to the original certificate so details are not entered twice. Surveyors you appoint can add their findings directly to the same claim.
Faster notification while evidence is still fresh.
For insurers and administrators handling compulsory Umrah cover, a simple lookup by passport or visa number shows the visitor's policy, the emergency helpline and the nearest network hospital in Jeddah, Makkah or Madinah, in the visitor's own language.
Visitors and hospital staff confirm cover quickly in an emergency.
Arabic and English as standard, with Urdu, Bahasa Indonesia, Bengali, Turkish or French added for the visitor and expatriate screens your data shows are needed. Each language is reviewed by a native speaker before release.
Screens that visitors and expatriate members can read without help.
For Jeddah drivers, a claim flow that captures the accident report reference and photos, lets the customer choose an approved workshop and shows repair progress until the car is ready for collection.
Repair status visible without a phone call.
Premium payments for motor and medical products through mada, Apple Pay and SADAD, plus refund and reimbursement flows that pay members back to a verified Saudi IBAN. Each payment and refund is matched to the policy and to the tax invoice your finance team issues, so reconciliation does not depend on someone reading bank statements line by line.
Members paid back faster, with every riyal traced to a policy.
Who this is for
Plenty of Jeddah insurance businesses do not need a consumer app at all; a portal for providers or brokers may do more good. We start each conversation by asking who sends the most avoidable requests to your staff, and build for them first. These are the four situations we see most often from the city and the wider Makkah region.
If your business fits none of them exactly, that is normal. Most Jeddah insurers combine two, for example a health product sold to SMEs through a broker, and the scope reflects that combination.
Your members, the hospitals that treat them and your medical reviewers all need different views of the same approval. We build a member app, a provider portal and an internal review tool on one platform, so a decision made by a reviewer appears for the hospital and the member at once. Member screens come first when call volume is the pain; provider tools first when claim rejections are. Corporate clients can also be given an HR view for adding and removing employees and their dependants.
Most programmes start with approvals, not with marketing screens.
Importers, freight forwarders and distributors around the port need certificates and claims handled quickly, often outside office hours. A trade app lets declared shipments, certificates and claims live in one account per client, with your underwriting rules applied automatically and referrals sent to a person only when a shipment falls outside them. Brokers keep their own view of each client's declarations, so they can spot an unusual shipment before it becomes a claim.
Policies for Umrah visitors are issued at scale and used in emergencies, often by people who do not read Arabic or English. We design lookup and help screens that work for the visitor, the hospital and your emergency desk, and that stay usable when traffic peaks around Ramadan.
Load testing is planned around the busiest Umrah weeks.
Smaller brokers often sell motor, medical and shop cover to local businesses in Al Balad, Al Safa and the industrial areas south of the city. A client app with renewals, documents and claims in one place reduces the paperwork that ties up account staff and gives clients a reason to renew through you. Commission statements and renewal lists can sit in a staff view inside the same app.
How we work together
Jeddah clients usually start with a fixed scope release built around one user group, such as members or providers, delivered remotely with scheduled video reviews. After launch, a monthly retainer covers new benefits, regulatory updates and seasonal fixes. Insurers running member, provider and visitor apps together sometimes take a dedicated team that follows their own sprint calendar and joins their stand ups by video.
In every model you receive written estimates, a named lead on our side and access to the same project board your staff use, so progress is visible without waiting for a status report.
A defined build with a deadline
We agree what the product has to do, write it down with a price and a date, and build exactly that. Changes are priced before they are made, not discovered on the invoice.
A product that keeps evolving
Named engineers who work your hours, join your standups and stay on the codebase. You direct the backlog; we own the quality of what ships.
Something live that needs looking after
A monthly block of hours for improvements, fixes and the small requests that otherwise wait months. Unused hours carry for a quarter.
Technology
Cross platform or native mobile, web portals for providers and brokers, and an API layer that sits in front of your core systems, hosted in a Saudi region where your data rules require it. Monitoring and alerts are set up before launch so your team hears about a failing integration before members do.
01Mobile
02Data and cloud
03Marketing and tracking
Remotely, with structured video sessions.
Discovery, design reviews and acceptance testing all run by video call, and we record walkthroughs so colleagues who missed a session can catch up. Our Riyadh team is in the same time zone and works the same week, so feedback loops are short. We do not promise site visits in Jeddah; instead we ask for screen recordings of your current processes and test accounts on your systems. If an in person session ever becomes essential, it would take place at our Riyadh or Dubai office.
Schedule a free consultation and get a written recommendation, with costs, before you commit to anything.
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