Services · Ecommerce development · Restaurant ordering marketplaces
Our online food ordering website development in Makkah is for operators who gather many restaurants and caterers on one site, serving pilgrims, residents and the groups that host them. Visitors order in their own language, pay with a foreign card or Apple Pay, and receive food at a hotel lobby or a collection point. Each kitchen runs its own menu and orders, while you set commission, approve vendors and pay them on schedule.
Makkah works to a calendar unlike any other city. Prayer times shape every day, Ramadan and the Hajj season reshape every month, and the people ordering change from week to week. The platform has to follow that rhythm.
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Platform features
Most diners in Makkah are visitors. They stay a few days or weeks, often in hotels around the Grand Mosque in Ajyad, along Ibrahim Al Khalil Road or further out in Al Aziziyah and Al Shisha. Many do not read Arabic or English comfortably, and almost none know street names. Orders come in short, sharp waves after each prayer, and a kitchen that is quiet at noon can be overwhelmed thirty minutes later.
Group organisers add another layer. Umrah and Hajj operators feed whole groups on a fixed schedule and need one invoice, not hundreds of small payments. Residents, students at Umm Al-Qura University and hotel staff order too, with different habits again. The capabilities below are chosen for that mix, and the marketplace side, with vendors, commission and payouts, is planned first so the platform can grow without manual workarounds when a second or third season brings more kitchens.
Arabic first, with English plus languages your diners actually use, such as Urdu, Indonesian, Turkish, French or Bengali. Vendors enter dish names once, translations are reviewed, and photos carry most of the meaning. Calorie and allergen details follow SFDA rules for digital menus in every language.
Visitors understand what they are ordering.
Prayer times are loaded daily, and vendors can pause new orders before each prayer and reopen after it. Diners see when their order will be ready relative to the next prayer, and scheduled orders can be timed for after Isha or before Fajr during Ramadan.
Kitchens are not flooded while staff are at prayer.
Diners pick their hotel from a list or choose a collection point, instead of typing an address. Couriers get lobby instructions saved per hotel. When vehicle access near the Grand Mosque is restricted during peak seasons, you can switch districts to collection only from the admin panel.
Food reaches guests even when roads close.
Operators book meals for a whole group across several days, choose menus per meal, add headcounts and dietary notes, and receive one consolidated invoice. Caterers on the platform confirm capacity in advance, and changes in headcount update the order rather than starting a new one.
Group meals planned once, delivered on schedule.
Every restaurant and caterer submits commercial registration, municipal licences and bank details before going live. Your team approves or rejects each one, and expiring documents raise alerts. Seasonal vendors can join for a fixed period and be closed out cleanly afterwards.
Only checked kitchens serve your diners.
International Visa and Mastercard with 3D Secure, Apple Pay, mada and STC Bank, through a payment provider licensed by SAMA. Prices are shown in riyals with VAT included. Group invoices can be settled by bank transfer or card, and Tabby or Tamara can be offered to residents on larger orders.
Visitors from abroad complete payment first time.
Hosting, caching and queueing are planned for the busiest nights of Ramadan and the Hajj season. Vendors can cap orders per slot so that the kitchen never accepts more than it can cook, and diners see the next free slot instead of an error.
The site stays up when demand peaks.
Commission is applied per vendor or per order type, refunds and promotions are tracked per line, and payouts run through the provider's marketplace feature. Diner invoices and vendor commission invoices follow ZATCA Fatoora requirements and pass to your e-invoicing solution.
Clean settlement and VAT records every cycle.
Support agents see the order, the courier note and the diner's language. Canned replies exist in each supported language, refunds can be partial or full, and each decision records whether the vendor, courier or platform bears the cost.
Visitors get answers they can read.
Every partner hotel, group schedule and collection point can carry its own QR code. Scanning opens the site in the phone's language, with the hotel already selected, so a pilgrim with no local apps and a roaming connection can order in under a minute. Each code is tracked, so you see which hotels and groups bring the most orders.
Visitors reach your menus from the room, not the app store.
Who builds with us
Pilgrims often arrive with no delivery apps installed and no local phone number. A site that opens from a QR code in a hotel room or on a group's printed schedule can reach them in a way a general app does not. Food ordering platform development in Makkah tends to start from one of these four positions, each with a different first release.
An operator partners with several restaurants to serve guests in a cluster of hotels. QR codes in rooms and lobbies open the site in the guest's language, orders go to the right kitchen and arrive at the lobby desk. Hotels add choice without running more kitchens, and you earn commission from each sale. Saved lobby instructions per hotel cut failed deliveries. Hotels can also see a simple report of orders made by their guests, which helps when renewing the partnership each season.
Agree lobby handover rules with each hotel before launch.
Caterers can list group menus and let organisers book meals across a stay, with headcounts, dietary needs and delivery times per hotel. A marketplace of several caterers lets organisers compare and split work across vendors. Consolidated invoicing matters more here than a fast single checkout. Caterers also need to see the week ahead clearly, with meal counts per hotel and per sitting, so that purchasing and kitchen staffing can be planned days in advance rather than on the night.
Hajj season operations follow official rules that change each year; confirm with the authorities.
A group with outlets in Al Aziziyah, Al Awali, Al Naseem and near the Haram can run its brands as vendors on one platform, each with its own menu and delivery area. Residents order family meals in the evening and visitors order near their hotels, from the same system. Group management sees sales by brand, by district and by season, which helps decide where to add kitchen capacity before the next Ramadan.
Outside the peak seasons, Makkah residents and university students still order daily. A marketplace aimed at them focuses on affordable meals, home style cooking and delivery to residential districts. This gives vendors steadier trade between the busy seasons and keeps the platform active all year. Simple loyalty credit and repeat order buttons suit residents who order the same family meal every week.
Our approach
Codeeo has delivered 200+ projects across the UAE and the US, with a team of 80+ across Dubai, Riyadh and Karachi, and holds a 4.7 rating from 23 Google reviews. For Makkah clients, discovery, reviews and acceptance testing run by video call, with a shared test site your staff, vendors and hotel partners can use. One lead owns your project, and we plan the calendar backwards from the season you need to be ready for, so testing is finished before demand arrives. Between seasons we remain available for support, new vendors and improvements.
A defined build with a deadline
We agree what the product has to do, write it down with a price and a date, and build exactly that. Changes are priced before they are made, not discovered on the invoice.
A product that keeps evolving
Named engineers who work your hours, join your standups and stay on the codebase. You direct the backlog; we own the quality of what ships.
Something live that needs looking after
A monthly block of hours for improvements, fixes and the small requests that otherwise wait months. Unused hours carry for a quarter.
Technology
We choose the stack in discovery. A typical build uses a fast web front end that loads well on roaming mobile data, a vendor console, a relational database for orders and payouts, a payment provider with split settlement, and hosting set up for PDPL and NCA controls.
01Web
02Commerce
03Data and cloud
04Marketing and tracking
Early enough to finish load testing and a trial before the month begins.
We agree the timing after discovery, but the planning rule is simple: work backwards from the first night of Ramadan or the start of the Hajj season. Payment provider approval, e-invoicing onboarding, vendor menus and translations all take time outside the build. We prefer a smaller release that is tested and trialled with real hotels over a larger one that goes live on the busiest night without rehearsal.
Schedule a free consultation and get a written recommendation, with costs, before you commit to anything.
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