One pharmacy store for Dammam, Al Khobar and Dhahran, run from your branches.

Delivery zones cover Dammam, Al Khobar and Dhahran as one network, each linked to the branch best placed to serve it. Outer towns such as Qatif and Saihat can be added as separate zones with their own cut off times, so you widen coverage only when drivers can keep the promise.

Customers choose early morning, late evening or weekend windows that match rotating shifts, and can switch an order to collection if their pattern changes. Branches set how many orders each slot can take, so evening peaks do not overload one driver.

Address forms include compound name, villa number, gate instructions and whether a security post will accept parcels. For prescription items the pharmacy can require handover to the patient in person, and the driver app shows that rule clearly before the driver sets off.

Companies, schools and clinics can open accounts to buy first aid supplies, over the counter products and hygiene items in bulk. Each invoice shows the buyer's VAT number and meets ZATCA's Fatoora rules for business sales, and purchase approvals can sit with the customer's own office manager.

Baskets containing prescription items wait in a queue where a pharmacist views the upload, checks history and messages the customer if anything is unclear. Approved items are released for picking, rejected items are refunded automatically, and every decision is logged with the pharmacist's name.

Many Eastern Province customers compare products with brands they know from abroad. Product pages show the active ingredient, strength and pack size in both Arabic and English, with usage notes your pharmacists approve, so customers can find an equivalent without guessing.

Households can set a regular order for nappies, vitamins, skincare or other everyday lines and choose how often it arrives. Prescription medicines are never repeated automatically; the customer requests them and the pharmacist checks each one again.

mada, Apple Pay, credit cards and STC Bank through a SAMA licensed gateway, with Tabby or Tamara available on larger baskets where the provider allows the category. Business accounts can pay by card or on terms your finance team approves.

The store reads stock, batches and expiry dates from your pharmacy or ERP system and stops listing anything short dated. Counter sales in a Khobar branch reduce the online figure straight away, so the website never sells stock that has already gone.

Managers compare sales, prescription review times, failed deliveries and slot usage by city and branch. Business account revenue is reported separately from household orders, so you can see whether the company trade is worth growing. Exports feed your accounting system and any Power BI reports your finance team already keeps.