Services · Mobile app development · Queue management apps
Codeeo delivers queue management app development Jeddah businesses use to manage walk-in crowds that rise and fall with the Umrah calendar, flight arrivals and the summer season. We build virtual tickets, multilingual kiosks, counter apps, hall displays and wait time dashboards for clinics, Umrah service providers, logistics agents, retailers and attractions across the city, so visitors from many countries understand exactly where they stand in line.
The focus here is walk-ins: people who turn up at your counter today. Scheduled appointments are a separate product, and both can live on one platform when you need them. Discovery and reviews with Jeddah teams run by video call, and kiosks arrive configured so your own team or a local supplier can install them.
200+ companies servedFrom a first store to an ADX listed developer
What goes into a Jeddah queue platform
On a single morning a Jeddah clinic or service desk can serve Saudi families, long term residents from South Asia, Southeast Asia and Egypt, and pilgrims passing through on their way to Makkah or Madinah. Some of those visitors have a local SIM and your app. Many do not. That mix drives our feature choices more than anything else. We start with one question: how does a visitor who reads neither Arabic nor English find out their number has been called? Then we work outwards to staff tools and reporting. The list below is a starting point that we shorten or reorder in discovery around your location, whether that is a hospital in Al Rawdah, a shipping agent near the port or a store on Tahlia Street.
Ticket screens, SMS and spoken calls in Arabic and English plus the languages your visitors actually speak, such as Urdu, Indonesian, Bengali or Turkish. The language is chosen once at the kiosk or in the app, and every message after that follows it. Hall screens rotate between languages so no group is left guessing.
Visitors follow their place in line in their own language.
Many short stay visitors have no Saudi SIM. Kiosks print a paper ticket with a QR code that opens a live web page showing the visitor's position, which works on hotel or mall Wi-Fi without installing anything. Residents who have your app receive push alerts instead.
Pilgrims and transit visitors follow the queue without an account.
Umrah groups often arrive together, with one leader handling the paperwork. A group ticket holds a single place for the whole party, lists its members and sends the calls to the leader, while counter staff see how many people and transactions the ticket covers before they call it forward.
One call serves a whole group, and staff plan the time for it.
Many pilgrims are elderly or travel with relatives who use wheelchairs. Staff can flag a ticket for priority or seated service from the counter app, and the kiosk offers a priority option with large text and an audio prompt. Your managers decide which services allow it and how often priority calls interrupt the standard line.
Visitors who cannot stand for long are served without a scene at the desk.
Demand in Jeddah follows outside schedules: flight banks at King Abdulaziz International Airport, Haramain train arrivals at the airport and Al Sulaimaniyah stations, and the Umrah and Hajj calendar. The dashboard lays your own wait history over those seasons, so managers can open counters before the wave reaches the door.
Staffing that rises before the crowd, not after it.
Freight forwarders, clearance agents and transport firms near Jeddah Islamic Port serve drivers and brokers who arrive with a bill of lading or a job number. The kiosk takes that reference, routes the ticket to the team handling the shipment and opens the file for staff before the visitor reaches the counter.
Counter time spent on the shipment, not on finding it.
For retailers and restaurants in Jeddah's malls and along the Corniche, the app issues order or service numbers, shows them on a shared screen and sends a message when the order is ready. Busy weekend evenings no longer mean a crowd around the counter waiting for a name to be shouted.
Calmer counters on the busiest evenings of the week.
Many Jeddah counters stop briefly at prayer times. The queue can freeze calls for a set period, tell waiting visitors in their own language that service will resume shortly, and restart in the original order. Remote ticket holders are told to delay leaving, so they do not arrive to a closed counter.
Breaks in service that never cost anyone their place.
Outdoor lines are hard for much of the year in Jeddah's heat and humidity. Remote tickets and car park check-in let people wait in air conditioned spaces or their own car, and the app calls them forward only when their counter is close to free. Shaded outdoor kiosks get high brightness screens that stay readable at midday.
Nobody has to stand outside to keep their place.
Counter staff call, transfer or park tickets from a tablet, and every transfer keeps the visitor's language and group size. Managers see waiting counts, the longest current wait, visitors served per hour and abandoned tickets by location and by language group. Alerts reach a supervisor's phone when a limit is passed. Reports export to spreadsheets or feed a Power BI dashboard for head office.
Every Jeddah location measured the same way.
Who this is for
Jeddah's walk-in demand has a rhythm set by the Holy Mosques, the port and the seasons. A queue app here has to absorb a sudden morning wave as well as a quiet afternoon, and it has to work for someone who arrived in the country yesterday. These are the four groups we design for most often in the city, each with its own peak and its own problem at the counter. The common thread is a visitor who may be tired, unfamiliar with the building and reading signs in a second or third language.
Agencies and hotels serving pilgrims handle permit questions, transport arrangements, luggage and room issues, often for large groups arriving at once. A virtual queue with group tickets and multilingual calls replaces the crowd at the front desk. Leaders receive alerts for the whole group, and staff see which language each ticket needs before calling it, so the right colleague takes it the first time.
Language aware routing matters more here than anywhere else.
Jeddah hospitals and polyclinics see residents, visitors and pilgrims who fall ill during their stay. Registration, triage, the doctor, the lab and the pharmacy each run a queue. We link them so a patient's ticket moves through the stages in order, public screens show numbers rather than names, and staff can move urgent cases forward under rules your clinical team sets and controls.
Offices serving the port see drivers, brokers and importers who need a document stamped or a release explained, often within a tight window before a truck leaves. Reference based tickets, routing by shipment type and live wait times in the app let them time their arrival, and stop your counters turning into a crowd of people holding paperwork.
Integration with your shipment system is planned in discovery.
Malls, restaurants and seasonal attractions along the Corniche and in the city's entertainment zones face long lines on weekend evenings and during Jeddah Season events. Virtual queues let families keep shopping or walking until their turn, with capacity caps and timed calls set by the operator. Order pickup screens remove the scrum at busy food outlets.
How we work together
Jeddah operators usually begin with a fixed scope first release for one location, timed to go live before a busy season, and then move to a monthly retainer for new branches and refinements. Groups with many sites sometimes prefer a dedicated team. Discovery, design reviews and demos run by video call, while our team of 80+ in Dubai, Riyadh and Karachi handles design, build and support. We have delivered 200+ projects across the UAE and the US.
A defined build with a deadline
We agree what the product has to do, write it down with a price and a date, and build exactly that. Changes are priced before they are made, not discovered on the invoice.
A product that keeps evolving
Named engineers who work your hours, join your standups and stay on the codebase. You direct the backlog; we own the quality of what ships.
Something live that needs looking after
A monthly block of hours for improvements, fixes and the small requests that otherwise wait months. Unused hours carry for a quarter.
Technology
Cross platform customer and staff apps, a lightweight web ticket page for visitors without the app, Android kiosks and display players, and cloud hosting agreed with you, inside Saudi Arabia where your data obligations call for it.
01Mobile
02Data and cloud
03Marketing and tracking
Discovery, reviews and training run by video call, and hardware is installed by your team or a local supplier.
We meet your managers over video, review floor plans and short clips of the hall at its busiest, and agree the scope in writing. Kiosks and screens are configured before shipping, so local installation is mostly mounting and connecting. Pilot support runs remotely with live access to the dashboard, which shows us what the hall is doing hour by hour without anyone needing to be in the room.
Schedule a free consultation and get a written recommendation, with costs, before you commit to anything.
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