Services · Mobile app development · Queue management apps
Codeeo handles queue management app development Riyadh operators rely on to replace paper tickets and crowded halls. We build virtual tickets customers take from their phone, kiosks and counter apps for staff, display boards for the hall and a dashboard that shows wait times branch by branch. Hospitals, bank and telecom branches, service offices and venues across the capital use them to spread arrivals out and keep every counter busy without a packed room.
This is about walk-in demand: the people who turn up today without a booking. If you also take scheduled appointments, the two can share one platform, but the queue is designed first for the customer standing at your door, or still sitting in traffic on King Fahd Road.
200+ companies servedFrom a first store to an ADX listed developer
What the platform can include
A Riyadh branch rarely has one queue. A hospital outpatient floor has registration, vitals, the doctor and the pharmacy. A telecom store has new lines, bill disputes and device pickups. Each needs its own ticket logic, and customers need one place to see all of it. The features below are the ones we most often plan for operators in the capital. We pick and order them in discovery around your actual counters, the services offered at each one and the spot where the waiting crowd currently gathers. Nothing here is a fixed package. A single branch might start with remote tickets and a display screen, while a network spread across the north and south of the city adds load balancing and central reporting from the first release.
Customers take a ticket from the app or a web link before they set off. The app watches the queue and tells them when to leave, based on how fast the line is actually moving rather than a fixed estimate. In a city where a short distance can take forty minutes at rush hour, that alert decides whether someone arrives in time or misses their call.
Fewer people in the hall and fewer missed calls at the counter.
For branches near Riyadh Metro stations, such as those along Olaya Street or King Abdullah Road, the app can show the nearest station and suggest a leaving time by train as well as by car. Commuters who ride the metro get a realistic prompt, and you avoid a wave of late arrivals after each train.
Arrival advice that matches how people really travel across the city.
Every ticket carries a service type, so a cash deposit, a SIM replacement or a lab sample goes to a counter whose staff can handle it. When one service backs up, a supervisor opens another counter to it from a phone, and waiting customers see their new counter number straight away.
Each counter serves the work it is staffed for.
Touch kiosks at the entrance issue tickets for walk-ins who do not use the app. They scan a QR code from a remote ticket to check someone in, print a ticket or send it by SMS, and offer large Arabic and English buttons. We design them for heavy foot traffic and for elderly visitors who need fewer steps.
Every walk-in gets a ticket without queuing for one.
Display boards show the ticket being served, the counter number and the next few numbers for each service. Calls are announced in Arabic and English with a chime that carries in a noisy hall. Separate screens can sit in family or women's waiting sections where your branch keeps them apart.
Customers know their turn without crowding the counter.
Elderly customers, people with disabilities and pregnant women can receive priority tickets at the kiosk or from staff on the counter app. The rules are yours to set: how many priority calls come between standard ones, which services they apply to and which staff can grant them.
Priority handled by clear rules rather than arguments at the desk.
For networks with branches in the northern districts, the city centre and the south, the app shows the current wait at each location and suggests a quieter one nearby. Customers choose with real numbers in front of them, and the busiest branches shed part of their crowd to calmer ones.
Demand spreads across your Riyadh branches on its own.
Headquarters in King Abdullah Financial District and along Olaya handle visitor queues at reception, often with security checks. Hosts send a guest a ticket in advance, the guest checks in at a lobby kiosk, and reception calls them forward once the host confirms. The nine o'clock crowd at the front desk disappears.
Lobbies that stay calm during the morning arrivals.
When a ticket is closed, the customer gets a short rating request about the wait and the counter. Scores are tied to branch, service and hour rather than to a named employee, unless you choose otherwise, so managers see where waits hurt satisfaction across Riyadh and which counters need support before complaints spread online.
A direct link between waiting time and how customers rate the visit.
Branch managers see waiting counts, average wait and serving time per counter and service, and get alerts when a limit is crossed. Regional managers compare branches by hour and day, so staffing for Riyadh Season evenings or Ramadan nights is planned from data instead of memory.
Staffing decisions backed by the hall's own numbers.
Who this is for
Walk-in demand looks different across the capital. A document service office deals with long transactions and missing papers. A pharmacy counter deals with short visits in large numbers. A venue faces thousands of visitors arriving in the same hour. We start from what your hall looks like at its worst moment and design back from there, so the first release fixes that moment before anything else. In Riyadh that moment is often Sunday morning, the first working day after the weekend, or the opening nights of a new season.
Large Riyadh hospitals and private polyclinics run several queues within one visit: registration, triage, consultation, lab and pharmacy. We link them so one ticket follows the patient from step to step, with each department calling the next stage. Patients can wait in a café or their car instead of a corridor, and the pharmacy sees who is about to arrive from the clinics. Public screens show only what they must, usually a ticket number rather than a name.
Display numbers, not names, on public screens.
Networks with many branches across the city need one platform with branch level settings. Each branch keeps its own services and opening hours, while head office sets service names, ticket rules and reporting. Customers check live waits in the app before choosing where to go, and managers move staff between counters during the lunch break peak and the end of month rush that every Riyadh branch knows well.
Centres where customers bring a car, a file or a set of papers deal with long transactions and frequent returns for missing items. The app can list the documents needed before a ticket is issued, check the customer in as they reach the car park and hold their place while they fetch something forgotten, within limits you set for each service.
Holding a place for returns removes a common source of complaints.
Entertainment zones and attractions take thousands of visitors on peak evenings. A virtual queue lets visitors join a ride or an experience from their phone and walk around until called, instead of standing in line. Capacity per slot, group tickets and release of no shows are set by the operator, and the queue connects to your existing ticketing system where it offers an API.
How we work together
Most operators begin with a fixed scope first release that covers one or two branches, then keep improving the platform on a monthly retainer as more locations join. Larger networks sometimes take a dedicated team who stay with the product for the long term. Our Riyadh team can run discovery and branch visits in person, and the wider team of 80+ across Dubai, Riyadh and Karachi covers design, development and support. Codeeo has delivered 200+ projects across the UAE and the US.
A defined build with a deadline
We agree what the product has to do, write it down with a price and a date, and build exactly that. Changes are priced before they are made, not discovered on the invoice.
A product that keeps evolving
Named engineers who work your hours, join your standups and stay on the codebase. You direct the backlog; we own the quality of what ships.
Something live that needs looking after
A monthly block of hours for improvements, fixes and the small requests that otherwise wait months. Unused hours carry for a quarter.
Technology
Flutter or native apps for customers and staff, a web admin, Android based kiosks and display players, and cloud hosting chosen with you, including hosting inside the Kingdom where your data rules require it. Kiosk printers use standard thermal rolls, so supplies are easy to source locally.
01Mobile
02Data and cloud
03Marketing and tracking
It depends on the number of branches, services and integrations in the first release.
A single branch with remote tickets, a kiosk and hall screens moves far faster than a network that needs hospital or core banking integration. We agree timing in discovery, after we have walked the floor and listed every counter and service. The scope, the pilot branch and the release dates are written down before design starts, and the rollout to further branches is planned in waves you approve one at a time.
Schedule a free consultation and get a written recommendation, with costs, before you commit to anything.
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