Recurring billing for Dammam's contractors, rental firms and service providers.

One client can hold several contracts across Dammam, Jubail and Ras Tanura sites, each with its own scope, rates and PO. The system models client, contract, site and asset separately, so every invoice reaches the right cost owner inside a large organisation. Moving a site between contracts keeps its history intact.

A monthly or quarterly service fee combined with call outs, overtime, materials and extra visits, each priced from the rate card attached to the contract. Approved field records feed the variable lines automatically instead of being copied across. Rate cards can carry different prices for normal hours, nights and Fridays.

Technicians log visits, time on site, parts used and photos from their phones, with the client's signature at the end of the job. Those records become the evidence behind each invoice line, available to finance and to the client. Job sheets can be printed or emailed to a client's site supervisor for countersignature where they prefer paper.

Daily, weekly and monthly rates, minimum hire periods, on hire and off hire dates, fuel and damage charges, and automatic switching to a monthly rate when a short hire runs long enough to qualify under the contract. Assets returned early trigger a recalculation under the contract's minimum hire terms.

Each contract tracks its PO value and what has already been invoiced against it. Account managers receive an alert as the balance runs low, before the client's procurement system starts rejecting invoices and payments stall. Expiry dates on POs are tracked as well as values.

Where contracts include response time or availability commitments, the system calculates credits from logged job data and applies them on the next invoice, so the client sees the deduction already made rather than having to raise it. Credits are shown on the invoice with the job references that triggered them.

Contract end dates, notice periods and annual price adjustments are held per contract, with reminders to the account owner well before a renewal or a retender, and the agreed escalation applied automatically on the anniversary. Retender dates for government and semi-government clients can carry earlier reminders.

Standard tax invoices pass through Fatoora clearance before they reach the client, with Arabic content, the client's VAT number and the QR code. Credit notes and debit notes follow the same route and stay linked to the original invoice. Rejected submissions are queued for correction rather than lost.

Approved invoices and receipts post to the ERP your finance team uses, such as SAP, Oracle, Odoo or Business Central, through its supported interface, keeping receivables in a single ledger. Mapping between contract codes and ledger accounts is agreed with finance at the start.

Facility managers and procurement staff at your clients log in to see open jobs, signed job sheets, invoices, PO balances and statements of account for every site they manage. They can raise queries against a specific invoice line, which keeps disputes out of long email chains between Dammam and head office. Clients with many sites can download one consolidated statement each month.