Services · Mobile app development · AI chat agents
Codeeo offers AI chat agent development in Birmingham for engineering suppliers, Colmore Row professional firms, Jewellery Quarter businesses, exhibition organisers and community services across the West Midlands. We build agents that understand your catalogue, policies and records, answer trade customers and the public in English, Punjabi, Urdu or Bengali, carry out tasks such as quotes, bookings and order checks, and pass the conversation to the right colleague when it needs a human decision.
Birmingham businesses often sell technical or high value products where a wrong answer costs a sale or a contract. That shapes how we build: answers come from your own data sheets and records, and the agent says so when it does not know. Our team works remotely with Birmingham clients by video call.
200+ companies servedFrom a first store to an ADX listed developer
Capabilities
Birmingham's economy still carries its workshop roots. Tier two and tier three suppliers across the city and the Black Country make parts for automotive, aerospace and construction customers. Jewellers and silversmiths in the Jewellery Quarter sell commissions and repairs. Accountants and solicitors around Colmore Row serve owner managed businesses across the region. The NEC, next to Birmingham Airport, brings exhibitors and visitors from all over the country.
Each of these sends a different kind of question. Trade buyers want specifications, stock and lead times. Private customers want reassurance and a booking. Exhibitors want deadlines and logistics. The capabilities below are grouped around those needs, and a first release normally covers the two or three that consume the most staff time today. We measure that from your own inbox and call logs rather than guessing, so the choice of first skills can be defended to your finance director.
The agent reads your data sheets, drawings references and material certificates and answers questions about tolerances, finishes, standards and compatible parts. It quotes only what the documents say and links the source, so a buyer in a procurement team can check the figure before ordering.
Engineers stop answering the same specification questions by email.
Connected read only to your ERP, such as Sage, Business Central or Odoo, the agent tells signed in trade customers what is in stock, the current lead time and where an open order sits, without exposing pricing agreements meant for other accounts.
Sales office calls drop and customers plan with current information.
For made to order work the agent gathers quantities, drawings, materials and delivery postcodes, checks nothing essential is missing, and creates a structured request in your CRM for an estimator. Incomplete requests are followed up automatically by email.
Estimators receive quote requests they can price straight away.
Jewellery Quarter retailers and workshops receive questions about ring sizing, metals, stone options, hallmarking and repair progress. The agent explains your process, books design consultations in the shop or by video, and gives repair status updates from your job system.
Bench jewellers keep working instead of answering the phone.
Organisers running shows at the NEC or the ICC field questions on stand build deadlines, badge collection, parking, freight and hotel options. The agent answers from the exhibitor manual and show schedule, and flags late changes to the operations team.
Operations staff get through build days with fewer interruptions.
Accountancy and law firms in the Colmore Business District can use the agent to qualify enquiries from owner managed businesses: company type, year end, services needed and urgency. It books an introductory call and gives the partner a short brief beforehand.
Partners spend first meetings on advice, not on fact finding.
With the University of Birmingham, Aston University and Birmingham City University all in the city, many local employers recruit graduates and apprentices each year. The agent answers questions about roles, application stages and assessment days, and books interview slots, while every selection decision stays with your recruiters.
Candidates get quick answers and recruiters keep control of hiring decisions.
Birmingham is one of the most linguistically diverse cities in the country. For charities, clinics and community groups serving local residents, the agent can answer in Punjabi, Urdu, Bengali and other languages you choose, with answers on sensitive topics drawn from translations your team has approved.
More residents get help without waiting for an interpreter.
A private agent on a tablet or Teams lets operators and supervisors ask about work instructions, safety procedures, machine settings and shift rotas. It answers from controlled documents and shows the revision number, so nobody works from an outdated version.
New starters find answers without stopping a supervisor.
Escalations route by account, product line or postcode to the correct internal sales rep, estimator, fee earner or branch, with a summary and the full thread, so the customer is not asked the same questions twice.
Complex enquiries reach the right desk in one step.
Is this right for you
The strongest cases share three features: questions repeat, the answers already exist in documents or systems, and a slow reply loses money or goodwill. That describes a lot of firms between Digbeth and the Black Country, but not all of them. If most of your enquiries need a site visit, a negotiation or professional judgement, we will say so, and suggest tools that help your people reply faster instead.
Size matters less than you might expect. A twenty person engineering supplier with a well kept catalogue can get more from an agent than a large firm with scattered documents, because the agent is only as good as the material it reads. Part of our discovery is an honest look at that material.
Thousands of part numbers, each with variants and standards, mean your technical sales team spends hours on look ups. An agent that reads the catalogue and the ERP answers trade buyers at any hour and hands genuine engineering questions to your specialists with the context ready. It also helps buyers searching across tier one supply chains who expect an answer the same day.
Read only ERP access comes first; write access follows only if needed.
Independent jewellers compete with national chains by offering expertise. An agent that explains metals, stones, sizing and hallmarks in your own voice, and books consultations, extends that expertise into evenings and weekends without losing the personal feel customers come for.
Your craft language is written into the agent, not generic copy.
Colmore Row firms often handle a high volume of small enquiries that may or may not become clients. An agent that qualifies them, explains your services and books calls with the right team saves partner time, while confidential client files stay out of reach of the public facing agent. Around year end deadlines, it can also answer the standard questions about records, deadlines and fees structure that otherwise fill your inbox.
Organisations serving neighbourhoods such as Sparkbrook, Small Heath or Handsworth need to reach people in their first language. An agent that answers common questions about eligibility, opening times and referrals, and connects people to a caseworker when needed, stretches a small team further. Where funders ask for evidence of reach, anonymised reports show how many people were helped and in which language.
Safeguarding concerns always go straight to a person.
Working together
We do not have a Birmingham office. Our team of 80+ across Dubai, Riyadh and Karachi works remotely with Birmingham clients, running discovery, design reviews and demos by video call with screen sharing. Typical engagements start with a fixed scope pilot, move into a monthly retainer for new skills and model upkeep, or place a dedicated engineer alongside your own IT team. Codeeo has delivered 200+ projects across the UAE and the US and holds a 4.7 rating from 23 Google reviews.
At the end of each phase you receive a recorded demo, the updated test suite and a short report on what the agent handled, what it handed over and why. That gives directors in Birmingham a factual basis for deciding whether to extend the agent to more products, languages or departments.
A defined build with a deadline
We agree what the product has to do, write it down with a price and a date, and build exactly that. Changes are priced before they are made, not discovered on the invoice.
A product that keeps evolving
Named engineers who work your hours, join your standups and stay on the codebase. You direct the backlog; we own the quality of what ships.
Something live that needs looking after
A monthly block of hours for improvements, fixes and the small requests that otherwise wait months. Unused hours carry for a quarter.
Technology
We combine a leading language model with search over your own catalogue and documents, connectors into ERP, CRM and booking systems, and hosting in a UK cloud region where required. As an AI chat agent development company Birmingham manufacturers can rely on, we document every connector so your IT team understands exactly what the agent can touch. Where shop floor staff use shared devices, sign in uses your existing Microsoft accounts rather than new passwords.
01Mobile
02Data and cloud
03Marketing and tracking
Yes, if the answers exist in your documents.
The agent does not invent engineering knowledge. It searches your data sheets, standards references and product records and quotes what they say, with a link to the source. Where the documents are silent or contradict each other, it says so and routes the question to an engineer. Part of discovery is finding those gaps in your documentation, which is useful in its own right. Buyers can also upload a drawing or photo, and the agent will suggest likely matching part numbers for an engineer to confirm.
Schedule a free consultation and get a written recommendation, with costs, before you commit to anything.
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