Services · Mobile app development · AI chat agents
Codeeo handles AI chat agent development in London for financial services firms, law practices, hospitality groups, letting agents and software companies. We build agents that read your own documents and systems, answer customers and staff in plain English or their own language, complete tasks such as bookings, quotes and case updates, and pass the conversation to a person whenever regulation or judgement calls for it.
London buyers tend to ask harder questions than most: who checked this answer, where is the transcript held, and what happens when the model is wrong. We design for those questions from the first week, and our team works remotely with London clients by video call.
200+ companies servedFrom a first store to an ADX listed developer
What a London agent can do
A London firm rarely has one simple audience. A wealth manager in the City fields questions from retail clients, introducers and its own advisers. A theatre group off Shaftesbury Avenue hears from tourists, school parties and access customers on the same afternoon. A lettings agency in Zone 2 juggles applicants, landlords and contractors. Each group needs different answers, different permissions and a different route to a human.
So we start from the conversations you already have, by email, phone, web chat and WhatsApp, and work out which ones an agent can finish, which it can prepare, and which it should never touch. The capabilities below are the ones London clients ask about most. Few projects need all of them, and the first release is usually three or four, chosen for how often the conversation happens and how much staff time it costs.
For FCA regulated firms, the agent answers from approved product documents only, avoids personal recommendations unless your process allows them, and shows the risk wording your compliance team has signed off. Questions that drift into advice are recognised and routed to an authorised person rather than answered.
Clients get fast factual answers without the agent straying into regulated advice.
Customers rarely say the word complaint. The agent is trained on your own examples to spot dissatisfaction, records it with the conversation attached, and opens a case in your complaints process so the clock and the ownership are clear from the first message.
No expression of dissatisfaction is lost in a chat transcript.
For practices around Holborn, Fleet Street and the City, the agent gathers the facts a fee earner needs before a first call: parties, dates, documents and urgency. Conflict checks and engagement stay with your team; the agent prepares the file and books the consultation.
Fee earners start the first call with the facts already gathered.
West End restaurants, hotels and venues hear from visitors who prefer French, Spanish, Italian, Arabic or Mandarin. The agent detects the language, answers from your own policies on timings, dress codes, dietary needs and accessibility, and keeps the booking record in English for your staff.
Overseas guests are served in their language and staff read one clear record.
Appointments in London depend on how people get there. The agent can offer slots at the branch nearest a postcode, send directions from the closest Underground or Overground station, and move a booking when a guest messages that their line is suspended.
Fewer no shows and fewer calls to rearrange.
Applicants ask about availability, deposits, referencing and viewing slots at all hours. The agent answers from your live listings, books viewings into negotiators' diaries, and logs repair reports from existing tenants with photos so property managers can triage them in the morning.
Negotiators spend time on viewings, not repeat questions.
London SaaS teams around Shoreditch and King's Cross often want an agent inside their own product. We build one that reads your docs, release notes and the user's account context, answers how to questions, and files reproducible bug reports into your issue tracker.
Support tickets arrive with the context engineers need.
Before launch we write test sets from real London conversations, including awkward ones: prompt injection attempts, questions about competitors, requests for advice, and abusive messages. Every change to prompts or models is scored against the same set so quality is measured, not assumed.
You can show your board how the agent was tested.
Conversations are stored in your own cloud tenancy, with retention periods you set, redaction of card numbers and other sensitive fields, and an audit log of who viewed or exported each transcript, which helps when answering a subject access request under UK GDPR.
Data handling you can explain to the ICO and to clients.
The chat window works with screen readers, keyboard navigation and zoom, meets WCAG 2.2 AA, and offers a plain language mode. Customers who tell the agent they need adjustments, such as a step free route or a large print document, are flagged so staff can act on it, which supports your duties under the Equality Act.
Disabled customers can use the agent as easily as anyone else.
Who this suits
Not every London business needs an AI agent, and some need a better contact form first. These are the situations where we have found an agent pays back the effort, because the questions repeat, the answers live in documents or systems, and the cost of a slow reply is real. If your case looks different, the first call is still useful: we will tell you plainly if a simpler tool would do.
A useful test: pull last month's enquiries and count how many were answered with a link, a policy paragraph or a lookup in one system. If that share is large, an agent will probably help. If most messages need negotiation or professional judgement, we would rather build tools that help your staff reply faster.
Investment platforms, insurers and lenders in the Square Mile and Canary Wharf field the same balance, document and process questions every day. An agent that answers only from approved material, identifies vulnerable customers by your own definitions and hands over with the full thread can take the routine load while staying inside Consumer Duty expectations.
Compliance reviews the answer library before launch.
Restaurants, bars and theatres in Soho, Covent Garden and the South Bank get most of their messages when the team is busiest. The agent handles table changes, allergen questions, access requests and private hire enquiries, and passes large bookings to your events manager with the details already captured.
Allergen answers come only from your current menu data.
Partners and associates in London law and accountancy firms lose hours searching precedents, policies and the intranet. A private staff agent that searches your document management system, respects existing permissions and cites its sources gives quicker answers without exposing files to the wrong team.
Runs inside your Microsoft 365 or document system permissions.
If you build software in London and customers want an assistant inside your app, we can join your engineers, design the retrieval and tool layer, and set up the evaluation pipeline so your team can keep shipping improvements after we step back. We also help with the questions enterprise buyers will ask your sales team, such as data residency, model choice and how customer data is kept out of training.
Working with us from London
Discovery and reviews run by video call, with shared documents and recorded demos so stakeholders who miss a session can catch up. Most London clients begin with a fixed scope pilot on one channel, then move to a monthly retainer for new skills and model updates. Firms with their own engineers sometimes take a dedicated pod that works inside their repositories and follows their code review rules. Codeeo has delivered 200+ projects across the UAE and the US, with a team of 80+ across Dubai, Riyadh and Karachi, and is rated 4.7 from 23 Google reviews.
Whichever route you choose, you get the same artefacts: a scope document, an answer library with owners, a test set, and handover notes your own team can follow.
A defined build with a deadline
We agree what the product has to do, write it down with a price and a date, and build exactly that. Changes are priced before they are made, not discovered on the invoice.
A product that keeps evolving
Named engineers who work your hours, join your standups and stay on the codebase. You direct the backlog; we own the quality of what ships.
Something live that needs looking after
A monthly block of hours for improvements, fixes and the small requests that otherwise wait months. Unused hours carry for a quarter.
Technology
We pick models and hosting to suit your data rules, often a major model provider through a UK or EU cloud region, with retrieval over your own documents and integrations into the tools your London team already uses. For conversational AI agent development London firms can maintain themselves, we favour open frameworks, typed tool definitions and a written runbook over closed builders that hide how the agent decides.
01Mobile
02Data and cloud
03Marketing and tracking
It depends on integrations and approvals more than on the model.
An agent that answers from a fixed set of documents on one channel is the quickest kind to ship. Timing grows when the agent must read and write to booking, CRM or case systems, or when a compliance team needs to approve every answer area. We agree the timeline after discovery, in writing, once those dependencies are known, rather than quoting a number before we have seen your systems.
Schedule a free consultation and get a written recommendation, with costs, before you commit to anything.
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