Services · Mobile app development · AI chatbots
Codeeo designs and builds AI chatbots for Birmingham organisations whose phones and inboxes fill up with routine questions. Think trade suppliers across the West Midlands, independent jewellers in the Jewellery Quarter, firms in the Colmore Business District, exhibitors and organisers at the NEC, and student housing providers near the universities. The chatbot works on your website and in WhatsApp, answers only from material you approve, and passes anything unusual to the right member of staff.
Our team is spread across Dubai, Riyadh and Karachi rather than the Midlands. We work remotely with Birmingham clients, holding discovery, design sign off and launch reviews on video calls, and you can test every answer yourself before customers see it.
200+ companies servedFrom a first store to an ADX listed developer
What we build in
Birmingham businesses tend to be practical about software: if the chatbot does not take work off someone's desk within a few weeks of launch, it gets switched off. So we start from the calls and emails your staff find most repetitive and build features that answer those, nothing more. For a trade counter that might be stock and collection questions; for a Colmore Row practice it might be service explanations and enquiry intake; for an NEC exhibitor it is often a burst of logistics questions in the fortnight before a show. Each feature below can be switched on independently. The chatbot never reaches beyond your approved content, and it is built to recognise the moment a conversation needs a person, so customers are not left arguing with a machine about something it cannot fix.
For distributors and trade counters, the chatbot searches your catalogue by part number, description or application and replies with specification, pack size and whether the item is in stock at your branch. It reads the same data your counter staff use, so answers match what they would say over the phone.
Trade customers check stock without ringing the counter.
Customers type an order or account reference and the chatbot reports dispatch status and tracking from your order system. It cannot alter, cancel or refund anything; it simply saves your team from looking up the same orders all morning.
Where is my order calls drop without any risk to your records.
Many Birmingham households use a language besides English at home. Where your customers do, the chatbot can reply in Urdu, Punjabi or Bengali, among others, from your English source content. We check each supported language with a fluent reviewer, including which script your customers expect to read.
Family decision makers get answers they can read comfortably.
Organisers and exhibitors at the NEC or the ICC field the same questions about build up times, deliveries, badge collection and parking. A chatbot loaded with your show manual answers them at any hour and shares the right page or form, then switches its content off once the event closes.
Show teams spend event week on the event, not the inbox.
Businesses with sites around Birmingham, Solihull and the Black Country can let customers ask which branch is nearest, what time it shuts and whether parking is available. The bot reads one maintained branch list, so a change to Saturday hours is made once.
Customers arrive at the right branch at the right time.
Solicitors, accountants and surveyors near Colmore Row can use the chatbot to explain services in plain English, gather the outline of a new enquiry and pass it to the right team. Wording is reviewed so the bot describes what you do without straying into advice.
New enquiries land with the right partner, already summarised.
The same chatbot runs on the WhatsApp Business Platform, using approved message templates where Meta requires them. Customers who prefer WhatsApp to email get instant answers and can attach a photo of a part, a receipt or a repair issue for your team to review.
Your busiest informal channel gets structure.
If the customer asks for a person, the chatbot hands the chat to your shared inbox or help desk with a two line summary and the details already gathered. Staff pick it up without asking the customer to start again.
Customers feel passed on, not passed around.
Birmingham demand moves with the calendar: student intake in September, the run up to Christmas at the Bullring and Grand Central, and the big shows at the NEC. We let your team schedule content sets in advance, so the chatbot starts answering about move in dates or Christmas collection slots on the right day and stops when the period ends.
Answers change with the season without a developer on call.
The widget is built to WCAG 2.2, works with screen readers and keyboards, and uses plain wording. That matters for the Equality Act duty to make reasonable adjustments, and it helps every customer typing on a small phone at a bus stop.
More customers can use the chatbot without help.
Who this is for
The best Birmingham chatbot projects begin with a specific frustration: a counter phone that never stops, a show manual nobody reads, an inbox full of the same student question. If you can name the frustration, we can usually tell you within one call whether a chatbot will fix it. These four profiles are where the fit is strongest, but the method carries over to most businesses with a predictable set of customer questions.
The West Midlands still has a dense network of manufacturers, fabricators and parts distributors, and their customers want quick facts: is it in stock, what is the lead time, can I collect today. A chatbot that reads your catalogue and stock levels answers those at seven in the morning when the counter is shut. Account managers get their time back for the customers who need a conversation, and the bot hands quotes and credit questions straight to them.
Price and credit questions always go to a person.
Jewellers, engravers and repairers in the Jewellery Quarter answer the same questions about ring sizing, hallmarking, repair turnaround, commissions for one off pieces and appointment availability. A chatbot trained on your own policies covers those calmly and books the visitor in for a consultation. It can explain how hallmarking works and that the Birmingham Assay Office is nearby, while your staff keep the valuable conversation about design for themselves.
Valuations and design advice stay with your jewellers.
With the University of Birmingham, Aston University and Birmingham City University all in the city, housing providers and colleges face a predictable rush of questions every summer about contracts, move in dates, guarantors and room types. Many come from international applicants writing late at night in their time zone. A chatbot handles the repeat questions in several languages and flags anything about payment plans or complaints for your team.
Contract changes are handled by your staff.
Shows at the NEC and conferences at the ICC bring a short, intense period of logistics questions from exhibitors, contractors and visitors. A chatbot loaded with your event manual answers them instantly and stops your organisers from spending show week on email. Because content is switched per event, the same chatbot can serve a spring trade show and an autumn consumer exhibition with different answers. Visitor questions about getting there from Birmingham International station or the airport next door can sit in a shared set that every event reuses, so organisers only write the parts that really change.
Working with us
A fixed scope first release suits most Birmingham clients, typically one website and WhatsApp, with an agreed list of question areas. After launch, a monthly retainer covers new content, seasonal changes such as show dates or student intake, and transcript reviews. Groups running several brands or sites sometimes keep a dedicated team for longer. Every engagement runs remotely, with video calls for workshops, testing and reviews, and shared documents so your staff can comment between sessions.
A defined build with a deadline
We agree what the product has to do, write it down with a price and a date, and build exactly that. Changes are priced before they are made, not discovered on the invoice.
A product that keeps evolving
Named engineers who work your hours, join your standups and stay on the codebase. You direct the backlog; we own the quality of what ships.
Something live that needs looking after
A monthly block of hours for improvements, fixes and the small requests that otherwise wait months. Unused hours carry for a quarter.
Technology
We select the model provider, hosting location and connectors once we understand your data and existing systems. Typical builds use a hosted language model with retrieval over your own documents, read only links to stock or order systems, and handover into tools your team already knows, such as Microsoft 365 shared mailboxes or a help desk.
01Mobile
02Data and cloud
03Marketing and tracking
That depends on your content and systems, and we confirm it after discovery.
A chatbot answering from a short, well kept set of pages comes together faster than one reading a large parts catalogue or an order system. Extra languages, WhatsApp approval and staff testing all add time. We give you a written plan with milestones once we have seen your material, and we would rather tell you the honest timeline up front than promise a quick launch and miss it. If a phased approach helps, we can launch on the website first and add WhatsApp once the first weeks of transcripts have been reviewed.
Schedule a free consultation and get a written recommendation, with costs, before you commit to anything.
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