Services · Mobile app development · AI chatbots
Codeeo builds AI chatbots for Manchester companies that live on their messages: online fashion and beauty brands, venues and hospitality groups, student landlords, gyms and the agencies around the Northern Quarter and Spinningfields. The chatbot replies on your website, Instagram, Messenger and WhatsApp, in your brand's own voice, using only answers you have approved. When a customer needs a person, it hands the chat to your team with the details already gathered.
Codeeo has no office in Manchester. Our team is based in Dubai, Riyadh and Karachi and works remotely with Manchester clients, so workshops, demos and launch reviews happen on video calls and your team tests the chatbot from a shared link.
200+ companies servedFrom a first store to an ADX listed developer
Inside the chatbot
Manchester has a lot of brands that grew up on Instagram, and their customers bring the same expectations to every channel: a quick, friendly reply that sounds like the brand, not a template. That shapes how we build. The tone guide gets as much attention as the integrations, and we test whether answers read like your team wrote them. The other common thread is spikes. A product drop, a match day at the Etihad or Old Trafford, a big gig at Co-op Live, or results day for students can multiply messages overnight, and the chatbot has to stay accurate under that load. The features below are the ones we most often build for Manchester clients. Pick the ones that match the messages you receive today; the rest can wait for a later release once the first set is proving itself.
The chatbot answers direct messages and story replies on Instagram and Facebook Messenger through Meta's official business tools. Common questions about sizing, restocks, delivery and returns are handled instantly, while collaboration requests, press and complaints are tagged and left for your team.
Your DMs stop being a backlog.
We write a tone guide with you, including words you use and words you never would, and test the chatbot against it. A streetwear label and a dental clinic in Didsbury should not sound alike, and the bot's replies are reviewed until your team would happily put their name to them.
Replies that sound like your brand, not a robot.
Connected to Shopify, WooCommerce or your own store, the chatbot reports order status and courier tracking when a customer gives an order number and email. It explains your delivery and returns policy in plain words, and leaves refunds and exchanges to your customer service team.
Fewer where is my parcel messages in your inbox.
Using your size charts, fabric details and product notes, the chatbot helps a shopper choose between two sizes or two products and links straight to the product page. It only uses what your listings say, so it does not invent a fit claim you would have to honour.
Shoppers buy with more confidence and return less.
For venues, bars and hospitality groups near the big stadiums and arenas, the chatbot handles the burst of questions about opening times, bag rules, accessible entry and late trams. Content for each event can be scheduled in advance and retired afterwards.
Staff serve customers instead of answering phones.
Visitors often ask how to reach you. The bot answers from directions you supply, such as nearest Metrolink stop, bus routes on the Bee Network or parking, and links to Transport for Greater Manchester for live service updates rather than guessing at disruption.
Customers arrive without ringing for directions.
Providers serving students at the University of Manchester, Manchester Metropolitan University and the University of Salford get repeated questions about rooms, bills, contracts and viewings. The chatbot answers from your own terms, books viewings and hands contract or payment queries to staff.
Your lettings team focuses on signing tenants.
Hosting, rate limits and message queues are sized and load tested for your busiest moments, so the chatbot does not slow down or fail during a sale or a sold out show. Your team gets an alert if handover queues start to build.
The chatbot holds up when demand jumps.
When a message needs a human, such as a damaged parcel, a creator pitch or an upset customer, the chatbot tags it, writes a one line summary and moves it into Gorgias, Zendesk or your shared inbox. Whoever picks it up in Manchester sees the full thread and the order details, so the customer is not asked the same thing twice.
People handle the conversations that build loyalty.
If a customer asks to hear about a restock or the next event, the chatbot records that consent clearly before any follow up is sent, in line with PECR and UK GDPR. Customers can opt out in the same chat with a single message.
Marketing lists that stay clean and lawful.
Who this is for
Manchester businesses tend to come to us when their messages have outgrown the people answering them. Usually that is a social first brand after a good season, a venue that has added a second site, or a housing provider facing another intake. In each case the chatbot does the same job, wherever in Greater Manchester you trade: it clears the repeat questions so your team can deal properly with the conversations that need them. Here is how that looks in practice for the four groups we see most often.
Brands that sell mainly through Instagram and their own store find their DMs fill with the same handful of questions after every post: is it back in stock, what size should I get, when will my order arrive. A chatbot on Instagram, Messenger and the website answers those in seconds and in the brand's voice. Your community manager keeps the interesting conversations, such as creators, collaborations and unhappy customers, and stops copying and pasting delivery times.
Complaints are always flagged for a person.
From the Northern Quarter to Ancoats and Deansgate, hospitality teams spend busy evenings answering messages about table availability, dress codes, private hire and allergens. A chatbot answers the routine part and passes private hire enquiries to your events lead with the date, numbers and budget band already gathered. For venues near stadiums or arenas, event day content keeps answers accurate when the city fills up.
Allergen questions are confirmed by your kitchen team.
Greater Manchester is home to a very large student population, and letting agents and purpose built accommodation providers know the yearly rush well. A chatbot answers questions about room types, bills, guarantors and move in days from your own terms, in several languages for international students, and books viewings. Anything involving deposits, disputes or contract changes is handed to a named staff member.
Gyms in the city centre and clinics across Didsbury, Chorlton and Altrincham field questions about memberships, class times, treatments and cancellations. The chatbot handles those, shows available slots from your booking tool and links to confirm. Clinics regulated by the CQC get careful wording so the bot explains services and logistics without offering clinical advice, and any symptom or medical question goes straight to qualified staff.
No clinical advice, ever.
Engagement options
Social first brands often start with a focused build on Instagram and the website, then keep us on a monthly retainer to update the answer library around each drop or campaign. Venues and housing providers sometimes prefer a fixed scope for their busy season and a lighter retainer afterwards. Groups with several sites or brands can take a dedicated team. Whichever route you choose, we work remotely: kick off, reviews and launch checks run on video calls, with a shared board for feedback.
A defined build with a deadline
We agree what the product has to do, write it down with a price and a date, and build exactly that. Changes are priced before they are made, not discovered on the invoice.
A product that keeps evolving
Named engineers who work your hours, join your standups and stay on the codebase. You direct the backlog; we own the quality of what ships.
Something live that needs looking after
A monthly block of hours for improvements, fixes and the small requests that otherwise wait months. Unused hours carry for a quarter.
Technology
The stack follows your existing tools. We usually pair a hosted language model with retrieval over your answer library, Meta's business platforms for Instagram, Messenger and WhatsApp, and connectors to Shopify, WooCommerce or your booking software, with handover into Gorgias, Zendesk or a shared inbox.
01Mobile
02Data and cloud
03Marketing and tracking
It depends on how many channels and systems are involved, and we set dates after discovery.
A website and Instagram chatbot answering from a clean answer library is a short project. It takes longer when we need to connect a store and a help desk, add WhatsApp with Meta's approval steps, support several languages, or prepare for big traffic spikes. We plan around your calendar too, because launching just before a product drop or freshers' week is rarely wise. Once discovery is done, you get a written plan with review points. Where it helps, we phase the work so the website and Instagram go live first and WhatsApp follows after the first few weeks of transcripts have been reviewed and the answer library has settled.
Schedule a free consultation and get a written recommendation, with costs, before you commit to anything.
Get in touchPROVEN RESULTS
Swift
Kotlin
Flutter
React Native
PostgreSQL
MySQL
MongoDB
AWS
Azure
Docker
GA4
Google Tag Manager
Search Console
Meta Pixel
Looker Studio