Services · Mobile app development · AI chatbots
Codeeo provides AI chatbot development for UK organisations that answer large volumes of customer questions across the country: national retailers, lenders and insurers, utilities, housing providers, private healthcare groups and multi site service businesses. We build chatbots for your website, app and messaging channels that answer from your approved content, respect UK GDPR and PECR, recognise where England, Scotland, Wales and Northern Ireland differ, and pass customers to the right team when a person should take over.
Codeeo has no UK office. Our team of 80+ in Dubai, Riyadh and Karachi works remotely with UK clients, running discovery, governance reviews and testing by video call, with documentation your compliance and data protection teams can file.
200+ companies servedFrom a first store to an ADX listed developer
Built for national scale
A chatbot for one shop can get away with one set of answers. A chatbot serving customers from Inverness to Truro cannot. Rules on tenancies, some consumer matters and bank holidays differ between the four nations; branch networks change; regulated firms need answers that a compliance team has reviewed and can evidence later. On top of that, a national brand meets the full range of customers, including people in vulnerable circumstances, people using assistive technology and people writing in Welsh. The capabilities below address those national concerns directly. They sit on top of the basics every customer service chatbot needs: answers grounded in your approved content, clean handover to staff and honest refusal when the bot does not know. Most organisations launch with a subset and add the rest as each part proves itself in real conversations.
Where your policies differ by nation, the chatbot asks or infers where the customer is and answers from the right version. A tenancy question from Glasgow, a bank holiday query from Belfast and a delivery question from Cardiff each get the answer that applies there, not a generic English default.
Customers get the rule that applies where they live.
Customers type a postcode and the chatbot returns the nearest branch, depot or service area, with opening hours and access details from one central list. Updates made by your operations team reach every channel at once, so closures and holiday hours never contradict each other.
One branch list, correct everywhere.
For firms supervised by the FCA, answers on products, charges or eligibility come only from text your compliance team has approved, with version history. The chatbot gives information, not advice, and routes anything that looks like a request for a recommendation to qualified staff.
Wording your compliance team can stand behind and evidence.
The chatbot watches for signs that a customer may be in vulnerable circumstances, such as bereavement, illness or financial difficulty, and for expressions of dissatisfaction that should be logged as complaints. Either signal triggers a gentle handover to trained staff, in line with the FCA Consumer Duty and similar expectations elsewhere.
Customers who need care reach a person quickly.
Organisations offering services in Welsh, including those covered by the Welsh language standards, can run the chatbot in Welsh and English with equal prominence. Welsh answers are written or checked by a fluent reviewer rather than left to machine translation alone.
Welsh speakers are served in their own language.
The chat window meets WCAG 2.2, works with screen readers, keyboard navigation and zoom, and avoids time limits that lock people out. That supports your Equality Act duties and, for public bodies, the accessibility regulations that apply to their websites and apps.
The chatbot works for customers using assistive technology.
National organisations rarely have one support team. The chatbot classifies each handover by topic, region and urgency and sends it to the right queue, whether that is billing in one city, repairs in another or a specialist complaints unit.
Every handover lands with the team that can resolve it.
Black Friday, the January sales, energy price changes and the start of the academic year all bring national surges. Hosting and limits are load tested in advance, and seasonal answer sets can be published on a schedule so the chatbot is ready on the day.
The chatbot stays fast when the whole country asks at once.
Every conversation, answer source and handover is logged with timestamps and retained for the period you set. Reports break down volumes, containment and handover reasons by region and channel, giving leadership and regulators a clear view of how the chatbot behaves.
Evidence on hand when anyone asks how the bot behaved.
Lawful basis per data field, retention limits, redaction of card and account numbers typed into chat, UK hosting where you require it, and a full processor list. We provide the technical detail your data protection officer needs for a DPIA.
UK GDPR controls in place from the first release.
Who this is for
A nationwide chatbot is a governance project as much as a technical one. It suits organisations that already have a lot of customer contact, a clear owner for customer service and someone accountable for compliance. If that describes you, the four profiles below show how the work usually looks. If you are a single site business, one of our city pages is probably a better starting point, because the decisions are simpler and the first release can be much smaller.
Retailers with stores across the UK and a large online operation get the same questions everywhere: delivery cut offs, returns, store stock and opening hours. A chatbot reading your product feed, order system and branch list answers those on the site, in the app and on WhatsApp, and adjusts for nation specific bank holidays. During peak trading it absorbs the surge in order tracking questions, leaving your contact team free for faulty goods, missing parcels and complaints.
Refunds and faulty goods go to staff.
FCA regulated firms want faster service without new conduct risk. We build chatbots that explain products and processes from approved wording, help customers find documents or forms, and spot vulnerability and complaint signals early. Every answer is traceable to its source, and nothing resembling personal advice or a financial promotion goes out without review. The chatbot supports good outcomes under the Consumer Duty by making help easier to reach, not by replacing the people who give it.
No personal recommendations from the bot.
Landlords with homes in several regions handle questions about rent statements, repairs, tenancy changes and anti social behaviour reports. Rules differ between England, Scotland, Wales and Northern Ireland, so the chatbot answers by nation and logs repair requests with photos for the right regional team. Emergencies such as gas smells or flooding are never left to the bot; it shows the emergency number at once and alerts staff.
Emergencies always show the phone number first.
Dental, physiotherapy, optometry and private GP groups get questions about appointments, pricing policy, referrals and preparation for treatment. The chatbot handles logistics and booking links across all your locations. It does not assess symptoms or give clinical guidance, which keeps it clear of medical device rules and matches what CQC registered providers expect from patient communications. Anything clinical is passed to qualified staff straight away.
Logistics only; clinical questions go to clinicians.
Engagement models
National programmes usually begin with a fixed scope pilot, covering one channel or one region with a defined set of topics, followed by phased rollout on a retainer. Larger organisations often keep a dedicated team that handles new channels, policy changes and monitoring over a longer period. All engagements run remotely from our offices in Dubai, Riyadh and Karachi. Steering meetings, compliance reviews and testing happen by video call, and every decision is recorded in shared documents your auditors can read.
A defined build with a deadline
We agree what the product has to do, write it down with a price and a date, and build exactly that. Changes are priced before they are made, not discovered on the invoice.
A product that keeps evolving
Named engineers who work your hours, join your standups and stay on the codebase. You direct the backlog; we own the quality of what ships.
Something live that needs looking after
A monthly block of hours for improvements, fixes and the small requests that otherwise wait months. Unused hours carry for a quarter.
Technology
We are model agnostic and choose providers, hosting regions and integrations with your security and procurement teams. Builds typically combine a hosted language model, retrieval over an indexed answer library, UK or EU hosting where required, and connectors to Salesforce, Microsoft Dynamics 365, ServiceNow or Zendesk.
01Mobile
02Data and cloud
03Marketing and tracking
Timing depends on governance steps, integrations and how many nations or channels launch first.
The technical build is often not the longest part. Compliance review, data protection assessment, content mapping by nation and integration with several team queues all take time, and each organisation has its own approval process. We agree a pilot scope first, write milestones into it once discovery is complete, and plan the national rollout in stages so each stage starts only after the previous one has been reviewed.
Schedule a free consultation and get a written recommendation, with costs, before you commit to anything.
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