Services · Mobile app development · AI voice agents
Codeeo provides AI voice agent development Birmingham and West Midlands businesses use on their main phone lines: agents that book services, take instructions, confirm deliveries and answer the same questions your staff hear fifty times a day. They speak naturally, work from your own systems and pass anything unusual to a person, so dealerships, solicitors, distribution sites and event venues stop losing work to voicemail.
We have no office in Birmingham. Our team of 80+, based in Dubai, Riyadh and Karachi, works with West Midlands clients remotely, holding discovery, design reviews and test calls by video. Since the work is about phone calls, most of it can be heard and judged from anywhere, including by your own staff.
200+ companies servedFrom a first store to an ADX listed developer
What we build in Birmingham
Birmingham's economy mixes very different kinds of phone traffic. Law firms and accountants around Colmore Row and Brindleyplace take new client enquiries. Dealer groups and independent garages across the region juggle service bookings and MOT reminders. Warehouses along the M6 and M42 corridors field calls from hauliers about delivery slots. Hotels and venues near the NEC handle exhibitor and visitor questions in bursts around each show. Jewellers and workshops in the Jewellery Quarter answer repair and commission queries between customers at the counter. The city is also one of the most linguistically varied in the country, with many residents more comfortable in Urdu, Punjabi or Bengali than in English. We design around those realities, connecting each agent to the systems a particular business already runs. The list below shows the capabilities Birmingham clients ask for most, in roughly the order they tend to adopt them.
The agent identifies the vehicle by registration, checks workshop capacity in your dealer management system, books a service or MOT slot, offers a courtesy car or collection where you provide one and sends a confirmation text. Recall questions and warranty disputes go to your service advisers with the details already taken.
Workshop diaries fill without tying up service advisers.
For businesses serving Birmingham's South Asian communities, the agent can greet and help callers in the languages they prefer, where testing with native speakers shows the speech models are accurate enough. When quality falls short for a language, the agent says so politely and transfers to a bilingual member of staff.
Callers are served in the language they think in.
The agent asks the screening questions your firm uses, captures contact details and the outline of the matter, runs a basic conflict check against names in your case management system and books a call with a fee earner. It never gives legal advice, and it says so clearly when callers ask.
Fee earners receive enquiries already qualified.
Distribution centres can let hauliers book, move or confirm delivery slots by phone, and let drivers check in on arrival by quoting a reference. The agent reads from your warehouse or yard system, so gate staff deal with exceptions instead of routine calls. Drivers who do not speak English well can be helped in other tested languages.
Gatehouse phones stop ringing for routine bookings.
When a major show is on at the NEC, nearby hotels, caterers and transport firms see calls spike for a few days. The agent answers directions, timings, parking and booking questions from content you load before each event, then winds down afterwards. Content for each show is reviewed by your team before it goes live.
Short demand spikes are covered without temporary staff.
Jewellers, watch repairers and other workshops can let customers ring for an update. The agent finds the job by ticket number or phone number, reads the current stage and expected readiness from your system and books a collection time. If a piece needs a decision from the customer, such as approving extra work, the agent passes the call to the jeweller.
Craft staff stay at the bench instead of the phone.
If a caller hangs up before anyone answers, the system can send a text inviting them to talk to the agent now or choose a callback time. Calls about bookings or quotes that would have been lost become scheduled conversations instead. Each recovered call is tagged, so you can see what it was worth.
Fewer enquiries disappear after a missed call.
Every conversation ends with a structured summary written to your CRM, dealer system or case management platform: who called, what they wanted, what the agent did and what is still open. Staff read a short note rather than listening back to a recording. Summaries follow a template you agree, so they read the same every time.
Nothing said on the phone is lost between shifts.
Weekly reports show call volumes, bookings made, transfers and the reasons for them, broken down by site if you run several branches across Birmingham, Solihull, Wolverhampton or Coventry. Patterns show you which branch needs more staff and which questions the agent should learn next. Reports can go to each branch manager directly.
Decisions about staffing rest on real call data.
Good fits
Voice agents work best where calls are numerous, the requests repeat, and a missed call means a lost booking, a delayed lorry or a client who rings a competitor. Plenty of West Midlands businesses fit that description. Where most calls involve negotiation, complaints or complex advice, the agent's role shrinks to answering promptly and collecting details for a person, which is still useful, but we will be honest about the limits in discovery. The notes under each example show the safeguards we usually add.
Service departments lose bookings when advisers are busy with customers at the desk. An agent can answer every call, book work, quote standard service menus you supply and remind owners when an MOT or service is due, if they have agreed to those reminders. For groups with several branches across the region, one agent can serve every site and route calls by brand and location. Customers can also ask whether their car is ready, and the agent reads the current job status from the workshop system.
Reminder calls need the owner's agreement first.
Firms in the business district receive new enquiries at all hours, many from people who will call the next firm if nobody answers. The agent takes structured details, books consultations and keeps everything on the file. Solicitors' duties of confidentiality and the Solicitors Regulation Authority's rules shape how data is stored, who can hear recordings and what the agent is allowed to say. Callers who are distressed, such as those dealing with a bereavement or a family breakdown, are passed to a person quickly rather than kept in a scripted intake.
Sites near the motorway junctions coordinate dozens of inbound loads a day, and a gatehouse phone can become a bottleneck. The agent handles slot bookings, rebookings and arrival check-ins around the clock, including night shifts, and flags late or missing loads to the shift manager. It connects to your warehouse management or yard system through its API where one exists. Reports show which hauliers book late or miss slots, which helps your planners negotiate better arrival patterns with carriers. Urgent safety issues always reach a person.
Night shifts get the same service as days.
Businesses that live by the events calendar need extra phone capacity for a few days at a time. The agent is loaded with each event's details beforehand, answers visitor and exhibitor questions, takes bookings and sends anything commercial, such as group rates or stand services, to your sales team with full notes. Between events the agent keeps covering the routine calls, such as directions, check-in times and restaurant bookings, so it earns its place all year rather than only in show weeks.
Ways to work with us
A fixed scope project suits a business with one clear problem, such as a service desk that misses calls or a gatehouse phone that never stops. A monthly retainer suits firms that want the agent tuned and extended over time. A dedicated team suits groups planning to roll agents across many sites or departments. As an AI voice agent development company Birmingham clients reach remotely, we keep a named lead on your project and share builds and recordings in tools your team already uses.
A defined build with a deadline
We agree what the product has to do, write it down with a price and a date, and build exactly that. Changes are priced before they are made, not discovered on the invoice.
A product that keeps evolving
Named engineers who work your hours, join your standups and stay on the codebase. You direct the backlog; we own the quality of what ships.
Something live that needs looking after
A monthly block of hours for improvements, fixes and the small requests that otherwise wait months. Unused hours carry for a quarter.
Technology
Under the hood, each agent joins your phone system to three parts: a transcription engine that turns speech into text, a language model that decides what to say and do, and a synthetic voice that replies. We choose them for reply speed on a live call, accuracy with the accents and languages your callers use, and where your data needs to be stored.
01Mobile
02Data and cloud
03Marketing and tracking
It depends on scope, and we fix the timing with you after discovery.
The biggest factors are the number of call types, how many systems the agent must connect to, the languages it needs and how much sign-off is required, for example from a compliance partner at a law firm. One booking flow for a single garage is far smaller than a multi-branch agent in three languages. The same factors drive cost, together with call volume, because speech and model providers charge by usage.
Schedule a free consultation and get a written recommendation, with costs, before you commit to anything.
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