AI voice agents that answer London callers properly, in their language, at any hour.

London callers speak dozens of languages. The agent can detect the caller's language from the first sentence and continue in it where the speech models perform well, falling back to English with a polite handover when they do not. We test every language with native speakers before it goes live, rather than trusting a vendor's list.

FCA rules require certain investment firms to record relevant telephone conversations and keep them. We design the agent so every call, transcript and decision is stored in a place you control, with retention periods you set and an audit trail compliance staff can search. Recordings can be exported in a standard format whenever a regulator or client asks for them.

Before the agent reads out a balance, a tenancy end date or an appointment, it checks who is calling using the questions your security policy already allows, such as a date of birth plus a reference. Failed checks end politely with a route to a person, and repeated attempts on one account raise an alert to your fraud or operations team.

Consumer Duty expects firms to treat customers in vulnerable circumstances fairly. The agent listens for signs such as distress, confusion or mentions of bereavement and hands the call to a trained person with the context attached, instead of pressing on with a script. Each flag is logged, so you can later review how those calls were handled.

For agents managing rented homes across the boroughs, the voice agent takes maintenance calls at night, asks the questions your property managers would ask, separates leaks, gas smells and lockouts from routine repairs, and alerts the on-call contractor only when it is truly urgent. Tenants receive a job reference by text straight away.

West End and City restaurants lose bookings when the phone rings during service. The agent checks live availability in your reservations system, takes party size, dietary notes and special occasions, confirms by text and handles changes or cancellations without anyone leaving the floor. Requests for very large parties go to a manager.

When a caller pays, the agent passes them to a secure keypad capture step run by a PCI DSS compliant payment provider, so card numbers are never spoken to the model, transcribed or stored in your recordings. The agent rejoins once the provider confirms the result, reads back the receipt reference and emails a copy to the caller.

The agent verifies the caller against your records, reads back the status of a matter, policy, application or order, and logs a summary against the right client in Salesforce, Dynamics 365 or whichever system your teams already use. Where a request needs a person, the summary is ready before anyone opens the file.

Many London firms serve clients in New York, Dubai and Hong Kong. The agent offers a callback at a time that suits the caller's own clock, books it into the right adviser's calendar and confirms it by email or text. If the adviser is away that day, the booking moves to a named colleague.

A dashboard shows containment, handover reasons, average handling time and the questions the agent could not answer, so you can see where the knowledge base needs work before callers notice the gap. Figures can be split by line, call type and hour of day, which helps you decide which flow to automate next and which to leave with people.