Services · Mobile app development · AI voice agents
We offer AI voice agent development Manchester organisations use to handle the surges their phone teams cannot staff for: repairs lines for housing providers, enquiry lines for universities and student accommodation, booking lines for travel and events. The agent answers straight away, understands Mancunian and wider northern speech, completes the simple requests and passes the rest to your people with a written summary already on screen.
Codeeo has delivered 200+ projects across the UAE and the US. We have no Manchester office, so our team works with Greater Manchester clients remotely, running discovery, test sessions and sign-off over video call and shared workspaces. You see the agent working on test calls early, long before it meets a real caller.
200+ companies servedFrom a first store to an ADX listed developer
Where it helps in Manchester
Phone demand in Manchester is lumpy. A cold snap brings a wave of boiler and damp reports to housing providers in Wythenshawe, Salford and Oldham. Results day and the start of term flood university and student accommodation lines on Oxford Road. A big match or concert changes travel plans for thousands of people at once, and a delayed flight at the airport sets every parking and transfer line ringing. Hiring staff for those peaks is expensive, and leaving callers in a queue costs goodwill. A voice agent absorbs the surge, then scales back down. We pick features around your own peaks, not around a generic product list, and we connect the agent to the contact centre platform you already run so your agents see the same caller, the same history and the same notes. Below are the capabilities Manchester organisations most often ask us to build.
When your queue passes a threshold you set, new callers are offered the voice agent instead of hold music. It deals with the simple requests itself and books a callback for the rest, so your human team clears the backlog instead of watching it grow.
Queues shrink during peaks without extra hiring.
The agent identifies the tenant, records the fault, room and severity, asks about vulnerable household members and raises the job in your housing management system. Reports of damp, mould, leaks near electrics or gas are flagged as urgent and passed to a person at once.
Repairs are logged fully the first time, with urgent ones escalated.
We test speech recognition against real Manchester calls, add local place names such as Chorlton, Ancoats and Ashton-under-Lyne to the vocabulary, and have the agent read back key details. Accuracy is measured on your callers, not on a vendor's sample. Callers can always spell a name letter by letter.
Fewer misheard addresses and fewer repeated questions.
For universities and student landlords, the agent answers questions about applications, accommodation contracts, move-in dates and fees processes from approved content, and sends links by text. International students can be served in other languages where testing shows the quality holds. Questions on funding or visas go to a trained adviser.
Admissions and accommodation teams keep up with term-time demand.
Airport parking, coach and transfer operators can let the agent amend bookings, confirm pick-up points and send updated details, pulling from your booking platform in real time. Payments for changes are taken through a secure keypad step outside the conversation. Refund requests are logged for staff to review.
Booking changes are handled without a wait.
Instead of a voicemail box nobody checks until Monday, the agent takes a structured message: who called, about what, how urgent, and the best time to call back. Each message lands as a task assigned to the right team in your system, with the recording and transcript attached for context.
Weekend calls are actioned on Monday morning, not lost.
Venues, hospitality providers and ticket agents get a line that answers access, timings, bag policy and accessibility questions from text you approve, and passes ticketing disputes or safety concerns to staff. During a disruption you can change the agent's answers from a simple admin screen, and every caller hears the new information within minutes.
Predictable event questions stop clogging the main line.
When a call moves to a person, the agent posts a short summary, the caller's verified details and the reason for transfer into your contact centre screen or CRM, whether that is Salesforce, Dynamics 365 or another platform. Your agents stop asking callers to repeat their name, address and reason for calling.
Staff start each handover already informed.
Team leaders usually review a handful of calls a week. With transcripts for every conversation, the system can flag calls with complaints, repeated questions or long silences, so reviewers spend their time where it matters. Findings feed back into the knowledge base, so a recurring confusion is fixed once rather than coached again and again.
Quality reviews cover more calls with the same people.
Some callers cannot or will not talk to an automated system: people with speech impairments, those using Relay UK, or anyone who simply wants a person. The agent recognises relay calls and requests for a human and transfers them without friction, which supports your duties under the Equality Act.
No caller is trapped in automation.
Is it right for you
The strongest cases share three features: calls arrive in waves, a large share of them follow a predictable pattern, and a missed call creates real cost or risk. Greater Manchester has plenty of organisations like that. If most of your calls are long, emotional or unique, a voice agent may only be useful for the first minute of triage, and we will tell you that honestly. The four groups below are where we see the clearest return, and the notes show the limits we design in for each.
Repairs lines carry heavy, weather-driven demand and a real duty of care. The agent captures faults accurately at any hour and makes sure safety issues reach a person fast. Tenant data, vulnerability flags and repair records stay in your systems, and the Regulator of Social Housing's consumer standards shape how complaints and repairs are handled in the design. We also record every escalation with a timestamp, which helps when you need to show how quickly a hazard report reached someone who could act on it.
Urgent hazards always go to a human.
Greater Manchester has a large contact centre workforce serving clients across the UK. An agent can take first-line calls for several client accounts, each with its own knowledge base and brand voice, and report results separately so account managers can show each client what changed. Client data is kept separate per account, and each client can approve its own scripts, so one brand's wording never appears on another's line. Seasonal client campaigns can be switched on and off without new development work.
Clearing, enrolment and move-in weeks bring call volumes that no team can staff all year round. The agent answers common questions from approved content, books calls with advisers and takes messages out of hours. Any decision about an application stays with your staff. Content is versioned by intake, so the answers given in September reflect that year's dates and policies rather than last year's. Students who raise wellbeing or safeguarding concerns are passed to the right support service at once, using wording your student support team has reviewed.
Admission decisions are never made by the agent.
Operators around the airport and the city's venues see sudden spikes when flights are delayed or events change. The agent handles booking changes and information requests in parallel, so a disruption does not turn into hours of hold time and a wave of bad reviews. The agent can also warn callers proactively, through a recorded update at the start of the call, when a known disruption is affecting many bookings. Refunds and compensation claims stay with your staff, who see a full summary of each case.
How engagements run
Some Manchester clients want a fixed scope build ahead of a known peak, such as winter repairs or the start of term. Others prefer a rolling retainer where we tune the agent month by month. Contact centres with several client accounts sometimes take a dedicated team. Whichever you choose, our team of 80+ across Dubai, Riyadh and Karachi works with you by video call and in your own ticketing and chat tools, with a named lead who knows your calls. Reports on containment, transfers and caller feedback arrive on a schedule you set, so your board or client can see progress without chasing.
A defined build with a deadline
We agree what the product has to do, write it down with a price and a date, and build exactly that. Changes are priced before they are made, not discovered on the invoice.
A product that keeps evolving
Named engineers who work your hours, join your standups and stay on the codebase. You direct the backlog; we own the quality of what ships.
Something live that needs looking after
A monthly block of hours for improvements, fixes and the small requests that otherwise wait months. Unused hours carry for a quarter.
Technology
The agent sits on your telephony or contact centre platform and chains transcription, a language model and a generated voice, all connected through APIs. Components are chosen for speed on a live call, accuracy with local speech and the data location you need. Nothing is locked to one supplier, so you can change a model or voice later without rebuilding the call flows.
01Mobile
02Data and cloud
03Marketing and tracking
We agree timing after discovery, based on your call types and systems.
A single overflow flow connected to one booking system is a smaller job than a repairs line that must write to a housing system, check vulnerability flags and escalate hazards. The number of integrations, languages and approval steps drives both time and cost, along with call volume, since speech and model usage are charged per minute. If you have a fixed peak to hit, tell us early and we will shape the first release around it. Telephony changes, such as porting numbers or adding a SIP trunk, can also add lead time with your carrier, so we raise them in the first week rather than the last.
Schedule a free consultation and get a written recommendation, with costs, before you commit to anything.
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