Services · Mobile app development · AI voice agents
Codeeo delivers AI voice agent development UK organisations can run across a whole network of sites: agents that answer inbound calls, make permitted outbound calls, complete routine tasks in your systems and hand over to people with full context. We design them around the rules that govern phone contact in Britain, from PECR and the Telephone Preference Service to Ofcom's policy on silent and abandoned calls, so automation never becomes a compliance problem.
Codeeo has no UK office. Our team of 80+ in Dubai, Riyadh and Karachi works with UK clients remotely, running discovery and reviews by video call. That suits national rollouts, where stakeholders are usually spread across several cities anyway and meet online as a matter of routine.
200+ companies servedFrom a first store to an ADX listed developer
National capabilities
An agent that serves callers from Aberdeen to Truro faces problems a single-site agent never meets. Accents vary enormously. Bank holidays differ between England and Wales, Scotland and Northern Ireland. Some public bodies in Wales must offer services in Welsh. Callers dial geographic numbers, 03 numbers and freephone 0800 lines, and expect to reach their local branch. On top of that sit the national rules: UK GDPR and the ICO, PECR for marketing calls, Ofcom's persistent misuse policy under the Communications Act 2003, sector regulators such as the FCA, and the Equality Act duty to make reasonable adjustments for disabled people. We build each capability with those constraints in mind, and we keep the design consistent so one central team can manage dozens of locations without rewriting the agent for each.
The agent works out which branch a caller needs from the number dialled, a postcode or a town name, then uses that branch's opening hours, services and staff contacts. A change to one site's hours updates one record, not dozens of scripts, and holiday closures are scheduled in advance.
Callers reach the right local team from any national number.
Bank holidays and school terms differ across the four nations. The agent knows which apply to each site, so a Scottish branch is not described as closed on a day it is open, and appointment offers respect local holidays automatically. Local closures, such as a branch shut for refurbishment, are handled the same way.
Fewer wrong answers about when you are open.
Public bodies in Wales that must meet Welsh Language Standards, and businesses that choose to serve Welsh speakers, can offer a Welsh-language agent where testing shows good recognition and natural speech. Calls that cannot be handled well in Welsh go to a Welsh-speaking member of staff.
Welsh speakers can use their own language on the phone.
Before any outbound call, the agent checks your consent records and screens live marketing calls against the Telephone Preference Service and, for business numbers, the Corporate TPS. Automated marketing calls only go to people who gave prior consent under PECR, and every opt-out is honoured at once.
Outbound calls stay within the rules the ICO enforces.
Outbound campaigns present a valid, dialable caller number, play a short information message if a call is abandoned, and keep abandoned calls under the three per cent of live calls per campaign that Ofcom's persistent misuse policy sets over a 24 hour period. Repeat attempts are capped.
No silent or nuisance calls from your numbers.
Callers using Relay UK, people with speech differences and anyone who asks for a person are recognised and transferred promptly. Text alternatives can be offered for callers who prefer not to speak, supporting your reasonable adjustment duties under the Equality Act 2010. Slower speech and longer pauses are allowed for before the agent responds.
Automation never becomes a barrier for disabled callers.
The agent tells callers that calls are recorded and that they are speaking with an automated assistant. Recordings and transcripts are kept for periods you set per data type, in UK or European hosting regions where you require it, with role-based access for staff. Deletion runs automatically on schedule.
Call data handled to a written, defensible policy.
National policies, product details and approved answers live in one knowledge base. Individual sites can add local details such as parking, access or a particular service they offer, without changing the national content that legal or compliance teams have signed off. Every change is logged with who made it and when, which helps audits.
One source of truth, with room for local detail.
Dashboards compare call volumes, completion rates, transfers and caller feedback by region, branch and call type. Operations leaders can see where an agent is working well and where local staff are still taking calls it should handle. Data can be exported to your existing reporting tools, so the figures sit beside sales, staffing and complaints data.
Rollout decisions based on evidence from every site.
Who this is for
National voice agents make the most sense for organisations with many sites or a large customer base, a central team that sets policy, and phone lines that carry a steady flow of predictable requests. They also suit organisations under close regulatory scrutiny, because a well-designed agent applies the same rules on every call. Below are the four groups we see most often, and how the build changes for each. Each example ends with the safeguard we treat as non-negotiable for that sector.
Opticians, vets, dental groups, estate agency chains and car rental networks take bookings and questions at every branch. A single agent behind local and national numbers can book appointments at the right site, answer common questions and free branch staff to serve the people in front of them. Head office sets the rules once and sees results across the network. Calls that need a specific person, such as a vet who treated a pet last week, are routed to that branch with a message. New branches are added through configuration, and a closing branch can redirect callers to its nearest neighbour.
Each branch keeps its own diary and hours.
Consumer Duty asks firms to deliver good outcomes, support customers in vulnerable circumstances and avoid sludge that makes it hard to cancel or claim. An agent can take first notification of loss, payment date queries and document requests, while vulnerability cues and complaints go to trained staff. Recording and retention are designed with your compliance function from the start. The agent can also explain where a customer can complain, including the Financial Ombudsman Service, using wording your compliance team approves. Every handover is logged with its reason, which gives you evidence of outcomes when you review how the agent treats different groups of customers.
Cancellation must be as easy as signing up.
These organisations face huge seasonal swings in call demand, from cold weather to network faults. The agent can confirm a known outage by postcode, book engineer visits, take meter readings and record faults, freeing advisers for customers who need help with bills or hardship. Priority services customers are identified and routed to people. Fault reports raised overnight are queued for the morning dispatch with photos requested by text where useful. When a widespread fault hits, an updated message can be published to every line in minutes, which cuts the repeat calls that usually swamp advisers during outages and helps keep those lines open for customers in difficulty.
Private healthcare groups, care providers and companies delivering public services by contract handle appointment changes, eligibility questions and referrals by phone. The agent handles the administrative parts, while anything clinical goes to qualified staff. Health data is special category data under UK GDPR, so a data protection impact assessment is completed before launch. Patients and service users can confirm, cancel or move appointments at any hour, which reduces missed appointments. If someone describes symptoms that sound serious, the agent points them to emergency services or NHS 111 straight away. Safeguarding concerns go straight to a named person in your organisation with the full transcript attached.
Clinical questions always go to qualified staff.
How we engage
National rollouts usually start with a fixed scope pilot that proves the agent on real calls, followed by a phased rollout and a retainer for tuning. Organisations with a long roadmap of call types often take a dedicated team that works inside their own sprint process. Codeeo has delivered 200+ projects across the UAE and the US, and as an AI voice agent development company UK clients work with remotely, we keep communication written, scheduled and visible to everyone involved.
A defined build with a deadline
We agree what the product has to do, write it down with a price and a date, and build exactly that. Changes are priced before they are made, not discovered on the invoice.
A product that keeps evolving
Named engineers who work your hours, join your standups and stay on the codebase. You direct the backlog; we own the quality of what ships.
Something live that needs looking after
A monthly block of hours for improvements, fixes and the small requests that otherwise wait months. Unused hours carry for a quarter.
Technology
Telephony arrives over SIP or your platform's API, speech is transcribed, a large language model chooses the response and a natural voice speaks it. We pick components for low response delay, accuracy across British and Irish accents, and hosting regions that match your data policy, and we avoid lock-in so suppliers can change later.
01Mobile
02Data and cloud
03Marketing and tracking
Timing is planned in phases after discovery.
The pilot depends on the call types, integrations and compliance review involved. The rollout depends on how many sites, numbers and local variations you have, and how quickly branches can be briefed. Cost follows the same drivers, plus call volume, since speech and model providers bill by usage. We agree a written plan for the pilot and a schedule for each rollout wave before work starts. If you have a deadline, such as a contract renewal or a seasonal peak, we shape the pilot around it.
Schedule a free consultation and get a written recommendation, with costs, before you commit to anything.
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