Services · Ecommerce development · Healthcare booking sites
Codeeo offers healthcare booking website development Leeds clinics can run day to day: live availability by practitioner, appointment types with the right length, deposits or full payment at the point of booking, and cancellation rules your reception team does not have to enforce by phone. We build for physiotherapy practices, private GPs, dental and hygiene clinics, podiatry, psychology services and the consulting rooms around Park Square, where patients from Harrogate, Wakefield and York book alongside city residents.
The website takes the booking and the money. It does not give clinical advice, and nothing on it should promise outcomes. Clinicians decide what can be booked online, what needs a call first, and which questions are asked before anyone pays.
200+ companies servedFrom a first store to an ADX listed developer
What the booking platform does
Most clinics in Leeds come to us after a few years of a booking widget bolted onto a brochure site. Patients can see times but not prices, deposits are taken by phone, and the student who booked three sessions in Headingley cancels by email at midnight. A purpose built healthcare online booking system development project fixes the order of things: the patient chooses a service, sees a real slot and the full price, answers the questions that clinician needs, and pays or leaves a card on file under rules they agreed to. Your team then works from one diary instead of a calendar, an inbox and a card terminal that never quite match. We also plan for the people who book on behalf of someone else, such as a parent arranging physiotherapy for a teenager or an adult child booking a review for a parent in Otley, so the patient and the payer can be different people without confusing the records.
Initial assessments, follow ups, review appointments and packages each carry their own length, buffer time and clinician list. A new physiotherapy patient cannot accidentally book a short follow up slot, and a sports massage does not land in a room set aside for a consultant.
The diary fills with appointments that actually fit the time booked.
Availability is drawn from each practitioner's working pattern and from the rooms they use, which matters for clinicians who rent sessions in shared Park Square premises and also see patients at a second site in Roundhay or Horsforth.
No double booked rooms and no slots shown for a clinician who is off site.
You choose per service whether patients pay in full, pay a deposit or save a card for a late cancellation charge. Saved cards are set up with Strong Customer Authentication at booking, so any later charge follows the terms the patient accepted.
Fewer empty slots and no awkward phone calls asking for card details.
Intake forms ask only what the clinician needs before the appointment. Because answers about health are special category data under UK GDPR, they are stored separately from payment records, access is limited by role, and retention is set with you.
Clinicians arrive prepared and the data stays within the people who need it.
Many Leeds clinics see students from the University of Leeds and Leeds Beckett. Courses of treatment can be sold as packages, with sessions drawn down at each booking and remaining credit shown in the patient's account.
Package sales tracked automatically rather than on a paper card.
Cut off times, partial refunds and fee waivers for illness are configured per service. The patient sees the rule before paying and again in the confirmation, and staff can override it with a recorded reason.
Disputes are rarer because the terms were clear from the start.
Appointment reminders and rebooking prompts are service messages and are sent by email or SMS. Newsletters and offers are marketing, so they only go to patients who opted in, with consent recorded against each record.
Fewer missed appointments without risking a complaint to the ICO.
Bookings, payments and refunds pass to your practice management system and accounting software through their APIs where these exist, so reconciliation at month end does not mean comparing three exports by hand.
One version of each appointment and each payment.
Each treatment and each location gets its own page with clear prices, practitioner details and registration numbers from the GMC, HCPC or GDC where they apply, plus structured data for opening times and services. Copy describes what happens at the appointment without promising results, in line with the advertising rules the ASA applies to health claims.
Patients searching for a treatment near Leeds land on a page that can take the booking.
Reception staff see the day by site, move appointments, issue refunds within their limits and take phone bookings through the same flow the website uses, so the rules apply to every booking.
The online diary and the front desk never disagree.
Who this is for
The private healthcare market in Leeds is spread out. City centre consulting rooms sit near the Leeds General Infirmary and the legal quarter, while physiotherapy and dental practices serve Headingley, Chapel Allerton, Moortown and Wetherby. Each has a different reason for wanting patients to book and pay online, so the healthcare booking website design Leeds clinics need starts from how the business is run rather than from a template. Some want fewer phone calls, some want fewer no shows, and some want to sell treatment packages properly.
Clinicians who hold sessions in shared consulting rooms need a booking page that shows only the hours they have the room, takes payment into their own account and sends the address and access notes for the right building. We set this up so several practitioners can share one site without seeing each other's patients. Room hire and payouts stay separate per clinician, and the shared reception view shows who is in which room on a given morning.
Each practitioner keeps their own patients and payments.
These clinics live on repeat bookings and packages, often from runners, rugby players and students. The site sells blocks of sessions, prompts a follow up booking after each appointment and handles insured patients who arrive with an authorisation code from their private medical insurer alongside self-pay patients. Return to sport reviews, gait assessments and shockwave courses can each have their own price and length, and the system reminds patients when a package is close to running out.
Insured and self-pay patients take different routes to the same diary.
A private GP service may offer face to face appointments in Leeds and video consultations for patients elsewhere in Yorkshire. Booking, prepayment and pre-visit questions work the same way for both, and the confirmation sends either directions or the video link. Patients who move between in person and video appointments keep one account and one payment history, and the clinician sees past answers before each consultation.
Practices that run private treatment alongside NHS dentistry often want only private hygiene and consultation slots online. We keep NHS appointments off the public booking flow and make clear on each service page which treatments are private and paid for. Patients see whether a hygienist or a dentist will treat them, and the deposit rule can differ between a routine clean and a longer cosmetic consultation.
How we work together
We have no Leeds office. Our team of 80+ works from Dubai, Riyadh and Karachi and runs UK projects remotely, with discovery, design reviews and testing sessions held by video call. Most Leeds clinics start with a fixed scope first release, then keep a monthly retainer for new services and reporting. Groups with several sites sometimes take a dedicated team. We have delivered 200+ projects across the UAE and the US and hold a 4.7 rating from 23 Google reviews.
A defined build with a deadline
We agree what the product has to do, write it down with a price and a date, and build exactly that. Changes are priced before they are made, not discovered on the invoice.
A product that keeps evolving
Named engineers who work your hours, join your standups and stay on the codebase. You direct the backlog; we own the quality of what ships.
Something live that needs looking after
A monthly block of hours for improvements, fixes and the small requests that otherwise wait months. Unused hours carry for a quarter.
Technology
We choose the stack around your practice system and payment provider, and around who will maintain the site after launch. That might be a modern framework with a custom booking engine, or an established platform with careful extensions where that serves you better. Hosting sits in the UK or another location you approve.
01Web
02Commerce
03Data and cloud
04Marketing and tracking
It depends on services, sites and integrations, and we agree it in writing after scoping.
A single site with a handful of services and one payment provider is the simplest case. Timing grows with each extra location, each practitioner with unusual hours, each integration with a practice system and each payment rule such as packages or insured patients. After the scoping call we write a plan with stages and review points, so you know what will be ready and when before design starts. Moving patient records or future appointments from an older booking tool adds a migration stage, which we plan and test separately.
Schedule a free consultation and get a written recommendation, with costs, before you commit to anything.
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