Services · Ecommerce development · Healthcare booking sites
Codeeo provides healthcare booking website development UK private healthcare groups use to sell appointments in many towns and cities from one platform. Dental and physiotherapy chains, diagnostic networks, private GP services, optometry and hearing groups, and franchised clinic brands get central control of services and pricing, with local diaries, clinicians and payment rules at each site. We plan the platform for England, Scotland, Wales and Northern Ireland, because the regulators, the legal framework and sometimes the language change at each border.
The platform takes bookings and payments and keeps the records straight. It does not triage, diagnose or advise, and nothing on it should promise a clinical result. Your clinical governance decides what patients may book directly and what needs a conversation first. Patients who need help choosing can request a call back from the nearest clinic instead.
200+ companies servedFrom a first store to an ADX listed developer
What the booking platform does
A group with clinics in Bristol, Glasgow, Cardiff and Belfast has the same patient promise everywhere but different realities at each door. Inspection bodies differ by nation, contract law in Scotland is a separate system, a franchisee may hold their own payment account, and a city branch may run longer days than a market town one. Healthcare online booking system development at national scale is about separating what head office controls from what each site controls, then making that split visible in the admin so nobody changes a national price by accident. Patients see none of this. They search for a service near them, pick a clinic and a time, pay or secure the appointment, and receive a confirmation that is correct for that site. Welsh language pages can be added for clinics that serve Welsh speaking patients.
Head office defines each service once, with its description, duration, preparation notes and price bands. Sites switch services on or off and, where your model allows, set a local price within limits. Changes to wording or rules publish to every site at the same moment.
Consistent service information everywhere, with local flexibility where it is allowed.
Patients search by postcode, town or current location and see the nearest clinics offering the service they want, with the next available appointment at each. Every clinic has its own page with address, accessibility details, parking or transport notes and opening times.
Patients pick a nearby clinic with a real slot, not just a phone number.
Each site page shows the right regulator: the CQC in England, Healthcare Improvement Scotland, Healthcare Inspectorate Wales or the RQIA in Northern Ireland, with ratings displayed where the rules require it. Terms and privacy notices can vary by nation where your lawyers advise it.
Regulatory information is accurate for each location, not copied from head office.
Payments can settle to one group account or to separate accounts per site or franchisee, with platform fees or royalties calculated automatically. Cards, Apple Pay, Google Pay and pay by bank through Open Banking are supported, and Strong Customer Authentication is handled by the provider.
Money lands in the right account and the split is already worked out.
Patients covered by private medical insurance provide their insurer and authorisation details instead of paying upfront. National employers can buy services for staff under a corporate account billed centrally, even when their employees book at different clinics around the country.
Every paying party has a clean route and clean reporting.
Pre-appointment questions and uploaded documents are stored separately from payment records, encrypted, and visible only to staff at the treating site. Access is logged. Under UK GDPR this is special category data, so lawful basis, condition and retention are documented before launch.
Group scale without group wide access to sensitive records.
Prices on service and clinic pages include every compulsory fee, as the drip pricing rules in the Digital Markets, Competition and Consumers Act 2024 require. VAT treatment is set per service, since most healthcare from registered professionals is exempt while some cosmetic work is standard rated.
The price a patient sees first is the price they pay.
Appointment reminders go to everyone as service messages. Recall invitations and promotions are treated as marketing under PECR and only reach patients who opted in, with consent recorded per brand if your group runs several.
Fewer no shows nationwide without a marketing compliance problem.
Operations teams compare sites by bookings, utilisation, no shows, refunds and online conversion. Regional managers see their own area. Data exports feed your finance and business intelligence tools.
Underused clinics and overbooked ones are visible early.
Bookings sync to the practice management systems your sites use, which in acquisitive groups may be more than one. We map each system's API during discovery and build a single integration layer so the website does not care which system a site runs.
Acquired clinics join the platform without replacing their software on day one.
Who this is for
A single clinic can live with an off the shelf widget. A group with sites in several regions, a mix of company owned and franchised clinics, or plans to acquire more practices needs a platform designed around that structure. Healthcare booking website design UK groups ask us for is as much about the admin structure as the patient screens, so these are the situations we plan for. Groups also differ in how much freedom they give site managers, and the platform reflects that choice rather than imposing one.
These groups often combine private plans, one off treatments and, in dentistry, NHS work that should stay off the public checkout. We publish private services with clear prices, sell membership or plan sign ups where you offer them, and route anything that needs an examination first to a consultation slot. Each practice keeps its own clinicians and diary under the group brand. Patients can transfer between practices when they move house, keeping their plan and history with the group.
Private services bookable online, everything else routed correctly.
National networks treat self-pay patients, insured patients and staff of corporate clients. The platform handles all three, sells treatment packages that can be used at any site in the network, and reports to insurers and employers in the formats they expect. Clinicians who work across two sites have one profile with both locations shown. Insurers' authorisation limits, such as the number of sessions approved, are tracked against each booking so clinics do not deliver sessions nobody will pay for.
Packages work at any clinic in the network.
Blood testing, scanning and health assessment providers sell defined products in many locations, sometimes through partner sites such as pharmacies. The platform books the right equipment and staff, sends preparation guidance, takes payment and shows results availability through a secure account, with partner sites managing their own slots. Partner sites are paid their share automatically, and the provider keeps control of pricing and preparation guidance across the whole network.
Brands opening new sites need a template that a new clinic can join within the admin: a site page, local clinicians, opening times and a payment account, without a developer. Franchisees see only their own patients and money, while the brand owner sees the network and sets national services and standards. Opening a site in a new nation brings that nation's regulator details and terms with it, so the new clinic launches with the right information.
How we work together
Codeeo has no UK office. Our team of 80+ works from Dubai, Riyadh and Karachi and runs UK engagements remotely, with every workshop, review and training session held by video call. We have delivered 200+ projects across the UAE and the US and are rated 4.7 from 23 Google reviews. National groups usually start with a scoped platform build and pilot, then move to a dedicated team for rollout and new features, or keep a retainer once the network is live. After launch, support covers security updates, fixes and the steady flow of new services and sites.
A defined build with a deadline
We agree what the product has to do, write it down with a price and a date, and build exactly that. Changes are priced before they are made, not discovered on the invoice.
A product that keeps evolving
Named engineers who work your hours, join your standups and stay on the codebase. You direct the backlog; we own the quality of what ships.
Something live that needs looking after
A monthly block of hours for improvements, fixes and the small requests that otherwise wait months. Unused hours carry for a quarter.
Technology
Technology is chosen for multi-site scale, the practice systems in your network and the in house team who will own the platform. We favour well supported frameworks, documented APIs and hosting arrangements that fit your data protection assessment. All code, documentation and credentials are handed to your team.
01Web
02Commerce
03Data and cloud
04Marketing and tracking
It depends on site count, systems and rollout order, and we agree it after discovery.
The platform build and the rollout are planned separately. The build depends on the services, payment structures and integrations in scope. The rollout depends on how many sites join, how many different practice systems they use and how quickly staff can be trained. We write both into a phased plan with review points, so your board sees what goes live when. Budget follows the same drivers, and we tie any estimate to a written feature list rather than quoting a headline figure.
Schedule a free consultation and get a written recommendation, with costs, before you commit to anything.
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