Repairs and maintenance platforms built for landlords and heating firms across the UK.

Every property is tagged with its nation, landlord type and tenancy type. Inspection intervals, response deadlines, notice wording and record retention follow from those tags, so a flat in Glasgow and a house in Leeds are handled correctly by the same system without staff having to remember the differences. When a property changes hands or tenure, its rules update the moment the record is edited.

Gas safety records, electrical installation condition reports, smoke and carbon monoxide alarm checks, legionella risk assessments and energy performance certificates are stored per property with expiry dates. The register shows what is due nationally, by region and by contractor. Expired or missing documents block new lettings in that home until someone uploads a valid record.

For social homes in England, emergency hazards and significant damp and mould now carry legal deadlines under Awaab's Law. The platform starts and tracks those clocks, and holds configurable timeframes ready for later phases and for private renting once government confirms dates. Each case records when the landlord became aware, which is the point the statutory clock starts.

Complaints are logged against the repair they relate to, with the stages and response times of the Housing Ombudsman's statutory Complaint Handling Code in England, and configurable stages for the Scottish and Welsh ombudsman routes. Learning from complaints feeds back into repair categories and engineer guidance over time.

For registered providers in England, Tenant Satisfaction Measures and repairs performance figures are produced from live job data. Equivalent reports can be configured for housing regulators elsewhere in the UK so one platform supports every return you file. Board members and executives see the same figures as the operational teams, with drill down to individual jobs.

Engineers are scheduled by skill, Gas Safe registration categories, region and availability. Jobs are grouped geographically to reduce travel, and regional managers can move work between teams when one area is under pressure in a cold snap. Planners can see each engineer's van stock, so a job needing a specific part goes to someone carrying it.

Heating companies selling annual boiler cover nationally need sign up, Direct Debit, renewal reminders and breakdown priority. The platform supports card payments, Direct Debit mandates and Open Banking payments where you want them, with each plan linked to the customer's appliances. Customers can upgrade, pause or cancel plans in the app within the terms you set.

Resident apps are designed to meet WCAG 2.2 AA, reflecting duties under the Equality Act 2010, with large text, screen reader support and simple language. A web version and translated screens cover residents who cannot or will not install an app. Accessibility testing includes people using assistive technology, not only automated scans.

Resident data, photos inside homes and engineer location are personal data under UK GDPR. We design role based access, retention rules, audit logs and data protection impact assessment inputs from the start, and host in UK cloud regions where your policies require it. Engineer location is collected only during working hours and only for scheduling and safety purposes you define.

National organisations use regional contractors with different systems. A portal or API connection lets each contractor receive jobs, update progress, upload certificates and invoice, while you keep one consistent record across the country. Contractor scorecards compare response times and first time fix rates by region on the same basis.