Services · Ecommerce development · Home services booking sites
Codeeo handles home services booking website development Birmingham firms use to sell repairs, servicing and safety checks online. Customers see a real price, choose a real slot and pay a deposit or the full amount before anyone gets in a van. Plenty of Birmingham work is ordered by landlords and letting agents for homes they do not live in, so our booking flows separate the person paying from the person opening the door, and keep both informed without a single phone call.
This page is about the website that takes bookings and money. If you also need an app for engineers on the road, that is a separate build. Here the focus is the calendar, the checkout, the refund rules and the admin screens your office uses every day.
200+ companies servedFrom a first store to an ADX listed developer
What the booking site does
A booking website for a trades firm is not a contact form with a calendar bolted on. It has to know which engineer holds which qualification, how far apart two jobs can sit across the city, what a boiler service costs compared with a callout, and what happens to a deposit when a tenant cancels the night before. In Birmingham there is a further twist: a large share of bookings come from landlords, agents and managing companies who never meet the engineer. The site we build lets the payer book and pay, invites the occupant to confirm access, and sends the paperwork to whoever needs it afterwards. Below are the parts we usually build, in the order customers meet them. Your scope may use some and leave others for a later release.
Customers enter a postcode and see only the slots an engineer can actually reach, from B1 in the city centre out to Sutton Coldfield, Solihull or Halesowen. Travel buffers, job length and engineer skills decide what appears, so the office stops rebooking jobs that should never have been offered.
Fewer double bookings and fewer apologetic calls the next morning.
A letting agent books and pays for a gas safety check, then the tenant gets a link to pick from approved slots and add access notes. The landlord sees status and receives the certificate, and the tenant never sees the price or the landlord's details.
Landlord jobs get booked without three way phone tag.
Jobs inside the A4540 Middleway sit within Birmingham's Clean Air Zone. If any of your vans would pay the daily charge, the site can include that cost in the price shown before checkout rather than adding it later, which keeps you on the right side of the drip pricing rules.
The price customers see first is the price they pay.
Fixed price services can be paid in full at booking. Quoted work can take a deposit, and callouts can place a card authorisation that is captured once the job is signed off. Strong Customer Authentication runs at checkout so later charges go through without asking the customer again.
Money secured before the van leaves the yard.
Jobs that cannot be priced blind, such as a bathroom refit or a rewire in an older Erdington semi, start as a request with photos and measurements. Once your estimator sends the price, the customer accepts it online, picks a slot and pays the deposit in the same link, with the quote stored against the booking.
Accepted quotes stop going cold in an inbox.
Each service carries its own cancellation window, refund percentage and reschedule allowance, written in plain English on the booking page. The Consumer Contracts Regulations cooling off right and the express request to start early are captured and stored with the order.
Refund decisions follow the rules you published, not whoever answers the phone.
Landlords who book a gas safety record or an electrical inspection get a reminder before the next one falls due, with a link straight back into the booking page. Agents in the wards covered by Birmingham's selective licensing scheme often want these dates tracked for every property they hold.
Repeat work arrives on schedule instead of by chance.
The admin calendar shows engineers, vans and specialist kit side by side. A two person job blocks two diaries, a drain camera can only be in one place at once, and holidays and training days remove slots from the public site automatically.
The website never sells capacity you do not have.
Confirmation, the day before reminder, an on the way message and a post job receipt go out automatically. Service messages are separated from marketing so PECR consent is only asked for where it is actually needed.
Fewer wasted trips to empty houses.
Your team can move jobs, issue partial refunds, add extra work and print a day sheet by area. Reports show bookings by service and postcode district, deposits held, refunds paid and cancellations by reason.
One screen for the office instead of a calendar, a card terminal and a spreadsheet.
Who this is for
Birmingham's housing mix shapes what a booking site has to do. Victorian terraces in Handsworth, Small Heath and Sparkbrook, student houses around Selly Oak, new apartments in Digbeth and the Jewellery Quarter, and larger family homes in Edgbaston, Harborne and Moseley all produce different work, different payers and different access problems. These are the four starting points we see most.
You already know what a boiler service, a power flush or a radiator swap costs. The booking site turns those into products with a price, a duration and a qualification requirement, so customers can book and pay at eleven at night without waiting for a call back. Quoted work still starts as a request with photos, then converts into a paid booking once the customer accepts the price.
Fixed price services usually go live first.
You order work for many owners across many addresses. The site gives each landlord client an account, lets your team book against a property record, and routes the bill to the right owner. Tenants choose from slots you approve and add access notes. Certificates and invoices sit against the property for the next inspection or licence check. When a licence inspection is coming up in one of the covered wards, your team can pull every certificate for that address in seconds.
End of tenancy cleans cluster around the same dates every summer as student lets in Selly Oak and Edgbaston turn over. The calendar limits how many cleans run per day per team, takes a deposit to hold peak dates and releases slots automatically when a deposit fails. Add ons such as oven cleaning or carpet treatment are offered at checkout with their time added to the slot.
Peak date rules are set by you, not hard coded.
Off the shelf tools struggle with mixed jobs, travel time and partial refunds. We rebuild the booking flow around your services and move existing customers and future appointments across so nothing is lost on the switch. Your existing service pages keep their search positions because every old address is redirected to its new equivalent, and reviews collected on the old system can be carried across where the platform allows it.
Working together
We do not have a Birmingham office. Our team of 80+ works from Dubai, Riyadh and Karachi and runs discovery, design reviews and testing with UK clients by video call and shared screens. We have delivered 200+ projects across the UAE and the US and hold a 4.7 rating from 23 Google reviews. Most home services firms start with a fixed scope first release and keep a smaller monthly arrangement for changes during busy seasons. Changes after launch are usually small and frequent: a new service, a revised refund rule, a new area added to the postcode list. We plan the admin so your staff can make most of those themselves.
A defined build with a deadline
We agree what the product has to do, write it down with a price and a date, and build exactly that. Changes are priced before they are made, not discovered on the invoice.
A product that keeps evolving
Named engineers who work your hours, join your standups and stay on the codebase. You direct the backlog; we own the quality of what ships.
Something live that needs looking after
A monthly block of hours for improvements, fixes and the small requests that otherwise wait months. Unused hours carry for a quarter.
Technology
We pick the stack for your team: a Laravel or Next.js booking platform for complex scheduling across many engineers, or WordPress with WooCommerce where your staff already edit the site themselves. Payments usually run through Stripe or your existing provider, with Apple Pay and Google Pay at checkout. Hosting sits in your own account, with backups and uptime monitoring set up before launch.
01Web
02Commerce
03Data and cloud
04Marketing and tracking
It depends on the number of services, the payment rules and the integrations.
A site selling a handful of fixed price services with one payment provider moves faster than one that splits landlord and tenant roles, syncs with job management software and handles quoted work. We set the order of releases in discovery and write the dates down before design begins. Many firms launch fixed price bookings first and add quoted jobs, landlord accounts and renewal reminders in a second release once the office is comfortable with the new calendar.
Schedule a free consultation and get a written recommendation, with costs, before you commit to anything.
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