Services · Ecommerce development · Home services booking sites
Codeeo provides home services booking website development UK brands use to sell repairs, servicing, cleaning and installations online in every region they cover. A single site takes the booking, quotes a full price, collects payment or a deposit and hands the job to the right local team or franchisee. Doing that nationally means one set of consumer, payment and data rules applied consistently, while prices, coverage and capacity vary from Aberdeen to Plymouth.
This page covers the booking website and the commerce engine behind it: calendars, checkout, refunds, plans and the admin for head office and local teams. Field engineer apps are a separate build. Here the goal is a national brand that customers can book and pay in a few minutes, wherever they live.
200+ companies servedFrom a first store to an ADX listed developer
Platform capabilities
A local firm can run bookings from one calendar. A national brand cannot. It has regional teams or franchisees with their own engineers and their own diaries, prices that differ between London and rural Wales, territories that must not overlap, and a head office that needs one view of demand, revenue and refunds. On top of that, the consumer rules are national: the Consumer Contracts Regulations decide cancellation rights, the Digital Markets, Competition and Consumers Act 2024 governs how prices and reviews are shown, Strong Customer Authentication shapes the checkout, and UK GDPR and PECR control what you do with customer data. Below is what we usually include. A first release on a national scale rarely needs all of it, so we agree with you what goes live first and what follows as you add regions.
Postcode areas and districts are assigned to regional teams or franchisees, with clear rules for gaps and overlaps. A booking in a covered postcode goes straight to the right diary; one outside coverage becomes a lead you can pass on or decline politely, rather than a slot nobody will attend. Coverage maps update from the admin when a territory changes hands.
Every booking lands with a team that can do it.
Head office sets the service list, descriptions and pricing rules; regions can adjust prices within the limits you allow. Every displayed price includes VAT and all mandatory charges, because the drip pricing rules apply wherever the customer lives.
Local prices without breaking national compliance.
Each region publishes its own slots, but where neighbouring teams can cover the same postcodes, the site can pool their availability so customers see the earliest real option. Head office can see where demand is outrunning engineers and where slots go unsold.
Shorter waits without hiring in every town at once.
Card, Apple Pay and Google Pay at checkout, with Strong Customer Authentication handled in one step. Open Banking pay by bank for larger quoted jobs, Direct Debit for plans, and account billing for insurers, landlords and business customers who are invoiced instead. Failed payments retry on a sensible schedule before anyone is chased.
Payment methods that suit each type of customer.
Where franchisees are separate businesses, payments can be split so each receives its share and head office keeps its fee, using the marketplace features of providers such as Stripe Connect. VAT treatment is set per franchisee, since not every one will be VAT registered.
Money reaches the right business without manual transfers.
Pre-contract information, the cooling off notice, the express request to start early and the cancellation form are built into the checkout and stored with each booking. Urgent repair bookings follow their own path. A version history records which terms each customer accepted.
Evidence on file for every cancellation dispute.
Annual servicing and maintenance plans sold online with recurring payments, automatic visit booking and simple online cancellation. The subscription contract rules in the 2024 Act are expected in 2027, so plan screens are built to take on extra notices and reminders when they come in.
Recurring revenue that stays compliant as rules change.
Customers review completed bookings only, and reviews show the service and region so a shopper in Leeds sees feedback on the Leeds team. No review is suppressed for being negative, in line with the Act's banned practices on fake and concealed reviews.
Trust that holds up to scrutiny.
Head office sees every booking, payment, refund and complaint nationally. Regional managers and franchisees see their own territory only, can manage their diaries and issue refunds within limits, and escalate anything above them to the central team.
Control at the centre, freedom in the regions.
Booking and payment screens are built and tested to WCAG 2.2 AA, including keyboard use, screen readers, colour contrast and clear error messages. Under the Equality Act, service providers must make reasonable adjustments for disabled customers, and an inaccessible checkout is an easy way to fall short.
Every customer can book without help.
Who this is for
Running bookings across the UK is mostly an organisational problem expressed in software. The platform has to match how your business is structured: employed engineers or franchisees, one brand or several, private customers or insurer and landlord accounts. These are the starting points we see most, and each changes how the first release is planned. Many brands sit in more than one category, and the platform can support that.
You have a strong base in one region and are adding teams elsewhere. The platform lets each new region launch with its own coverage, slots and prices while sharing the brand, service catalogue and checkout. Search pages for each new area go live with real local content and their own booking widget, so marketing in the new city has somewhere to send people from day one.
New regions launch by configuration, not by rebuild.
Franchisees run their own businesses under your brand. The site routes bookings by territory, splits payments so each franchisee is paid directly, and gives head office the national reporting it needs to manage standards. Territory disputes are settled by postcode rules agreed in advance rather than by whoever answers first. New franchisees can be onboarded by head office in the admin: territory assigned, payment account verified, engineers and skills added, and slots published once checks are complete.
Policyholders book covered repairs with no payment step, while non-covered work and upgrades are sold at the same visit. The platform checks cover status through your policy system, books the right contractor and keeps covered and paid work clearly separate for billing, VAT and complaint handling. Claim references travel with the booking so your contractors never have to ask the policyholder for them twice.
Covered and paid jobs share one calendar, never one invoice.
Growth by acquisition often leaves a brand with three booking systems and four websites. We consolidate them into one platform, migrate customers, plans and future appointments, and redirect every old page so search rankings carry over to the new site. Old booking tools are switched off region by region, so no customer loses an appointment during the move and staff learn the new admin in manageable steps.
Engagement
Codeeo does not have a UK office. Our team of 80+ works from Dubai, Riyadh and Karachi and runs discovery, design reviews, testing and rollout planning with UK clients by video call, shared boards and recorded demos. We have delivered 200+ projects across the UAE and the US and are rated 4.7 from 23 Google reviews. National platforms usually begin with a fixed scope pilot, then move to a longer arrangement or a dedicated team for the rollout and the changes regions ask for afterwards. Regional managers can join reviews for their own area without sitting through the whole programme.
A defined build with a deadline
We agree what the product has to do, write it down with a price and a date, and build exactly that. Changes are priced before they are made, not discovered on the invoice.
A product that keeps evolving
Named engineers who work your hours, join your standups and stay on the codebase. You direct the backlog; we own the quality of what ships.
Something live that needs looking after
A monthly block of hours for improvements, fixes and the small requests that otherwise wait months. Unused hours carry for a quarter.
Technology
National booking platforms are usually custom builds on Laravel or Next.js with a managed database, hosted in your own cloud account with UK or EU data location if you require it. Payments run through Stripe, Adyen or your provider, with GoCardless for Direct Debit and Open Banking payments where they fit. Monitoring, backups and error alerts are configured before the pilot region takes its first booking.
01Web
02Commerce
03Data and cloud
04Marketing and tracking
The pilot sets the pace; the rollout follows in stages.
The first release covers the services and regions that matter most, plus checkout, refunds and the head office admin. Its length depends on the number of booking routes, payment flows and systems to integrate, and we set the dates in writing once discovery is complete. Further regions are then added in planned waves, which usually goes faster because the platform and rules already exist. Each wave gets its own short checklist covering coverage, prices, search pages and staff training, reviewed with you by video call before it goes live.
Schedule a free consultation and get a written recommendation, with costs, before you commit to anything.
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