London hotel apps for guests who arrive from everywhere and expect to do it all by phone.

Menus, room information, house rules and messages offered in the languages your guests actually speak, with Arabic and other right to left scripts laid out properly rather than mirrored at the last minute. The app detects the phone's language and lets guests switch at any point in their stay.

Company accounts with negotiated rates, several bookers per company, rooming lists for conference groups and invoicing to the business rather than the traveller. Travel managers see their bookings in one place, and the hotel sees which firms in the City or at Canary Wharf send the most nights.

Guests confirm details, scan a passport where required and add arrival time and preferences before landing. Your desk receives a complete register entry for each guest aged 16 and over, and identity documents are stored with access controls and deleted on the schedule your privacy notice sets.

Digital room keys issued to the phone after check-in, working with the lock system your hotel already uses where the supplier provides a mobile key interface. Keys expire at checkout, and sharing a key with a travelling companion is controlled from the admin side.

Airport car bookings from Heathrow, Gatwick or London City, walking and Tube directions from the nearest station, and step-free route information drawn from your own notes. Concierge suggestions for theatre, dining and museums are written by your team, so the advice sounds like your hotel, not a search engine.

Delegate blocks for shows at ExCeL London or Olympia, with booking links an organiser can share, release dates for unsold rooms and shuttle or river bus notes for getting to the venue. Delegates book their own rooms inside the block, and your events team tracks pick up against each contract in real time.

In-room dining, pre-theatre table bookings and bar orders placed in the app and sent to your kitchen or restaurant system. Items, allergens and modifiers come from one menu source, and orders post to the room folio or are paid there and then by card or wallet.

Apple Pay, Google Pay and card payments with the strong customer authentication UK card rules require, plus pre-authorisations and deposits for longer stays. Mandatory charges are included in the first price guests see, as UK consumer law now expects, with optional extras added later.

Member rates, stay history, saved preferences and offers you control, so a guest who stays in London four times a year has a reason to book with you instead of an online travel agent. Marketing messages respect the consent each guest gave, as PECR requires.

One admin view across several London hotels, with property switching, shared guest profiles where policy allows and reports by site. Group managers compare check-in rates, request times and app bookings between a Paddington property and a Bankside one without exporting spreadsheets.