Services · Mobile app development · Insurance apps
Codeeo takes on insurance app development Manchester firms need when phones, paper and old portals can no longer keep up. We build customer apps for quotes, policy changes and claims, together with the consoles that contact and claims teams use all day. Our work covers personal lines, SME and fleet business across Greater Manchester, from Spinningfields broking floors to the leaseholders of Salford Quays apartment blocks and the hauliers working out of Trafford Park.
We do not have a Manchester office and do not offer visits. Discovery, design sign off and release demos run by video call, and our staff of 80+ in Dubai, Riyadh and Karachi work remotely with your team on a shared plan and backlog.
200+ companies servedFrom a first store to an ADX listed developer
Inside the app
Greater Manchester's insurance trade is heavy on service. Brokers and insurers run sizeable contact and claims operations in the city and its boroughs, handling calls from across the country as well as from local customers. Their customers include city centre renters, students at three universities, landlords with terraced houses in Stockport or Oldham, owners of small firms in the Northern Quarter and fleet operators along the M60.
Insurance mobile app development Manchester operations commission tends to aim at one thing: taking routine work away from phones without losing the human help customers still want when something goes wrong. The capabilities below are the ones we most often scope here. We arrange them around the calls your team receives most often, so the first release removes real volume rather than adding a new channel nobody uses.
City centre, Ancoats and Salford Quays developments are often insured under one buildings policy arranged by a freeholder or managing agent. FCA rules on multi-occupancy buildings insurance expect leaseholders to get clear information about that cover. The app gives each leaseholder the schedule, key terms, how to claim and the details your firm must disclose, in one place.
Fewer leaseholder queries, and disclosures you can prove were made.
Hauliers and trades firms add drivers, swap vans and report accidents constantly. Fleet managers make those changes in the app, see the premium effect before confirming and download updated certificates at once. Accident reports include photos, location and third party details captured at the roadside.
Mid-term changes completed in minutes instead of by email.
Employers must hold employers' liability cover and make the certificate available to staff, which can be done electronically. Small firm clients download and share current certificates from the app, and old certificates stay in the archive for the records employers are expected to keep.
SME clients stay compliant without calling their broker.
Drivers on the M60, the M62 or the city's inner ring road report an accident with photos, dashcam footage and the other driver's details. If someone may be hurt, the app flags it early, because small road injury claims in England follow the Official Injury Claim process while damage and theft follow yours. Handlers receive a complete, sorted file.
Accident reports that arrive ready to handle.
Chat, call notes, callbacks and app messages appear in one timeline for each customer. Agents see policies, open claims and previous conversations before they answer, and can push a document or payment link to the customer's app during the call.
Shorter calls and fewer transfers between teams.
Students at the University of Manchester, Manchester Metropolitan and Salford often share houses in Fallowfield, Withington or Rusholme. The app handles room by room contents cover, laptops and phones away from home, and address changes at the start of each academic year.
Policies that follow students from one house to the next.
Customers flying from Manchester Airport report delayed baggage, cancelled flights or medical problems abroad straight from their phone. The app shows emergency assistance numbers, takes receipts as photos and keeps the claim moving while the traveller is still away. Lost passports and stolen phones get their own short checklists.
Claims started abroad instead of weeks after returning.
Parts of Greater Manchester sit near the Irwell, Mersey and their tributaries. When the Environment Agency issues warnings, your team can alert affected policyholders, share preparation advice and open a quick claim route for when the water has gone.
Earlier notifications and better evidence after a flood.
Card, Apple Pay, Google Pay and Direct Debit through your payment and premium finance providers, with the total cost of paying monthly shown clearly before the customer agrees. Failed payments trigger reminders and a simple way to pay before cover is affected.
Fewer lapses caused by a missed collection.
Managers see claim times, complaint themes, cancellations and outcomes for customers with support needs, broken down by product and channel. Quality reviewers sample chats and calls inside the same tool and record findings against each case.
Board reporting drawn from real customer outcomes.
Good fits
Manchester projects usually start with an operations problem: queues, rekeying or customers who cannot find a document. These are the four situations we meet most. Insurance claims app development Manchester teams ask for often sits inside one of them, since claims volume is usually what pushes a firm to change its systems. Whichever applies, we begin with the data you already hold about calls, complaints and claim times, because that shows where the app will pay back first.
Your agents in Spinningfields or out in the boroughs answer the same questions all day: where is my certificate, can I add a driver, what is happening with my claim. We build the self service app that removes those calls and the console that helps agents with the ones that remain. Call reasons are analysed in discovery so the first release targets the biggest categories. Agents keep handling the complex conversations, such as a bereavement or a disputed claim, with the full history in front of them.
Measure call reasons before choosing features.
Manufacturers in Trafford Park, retailers in the city centre and trades firms across Bolton and Wigan need certificates, quick changes and claims support. The app gives business clients a single account for every policy, with roles for owners, finance staff and fleet managers so each person sees what they need. Renewal packs for a business with several policies arrive as one bundle, with changes highlighted.
Business clients want fewer emails, not more.
If you arrange buildings cover for apartment blocks and portfolios, leaseholders and managing agents both need information. We build portals that serve each group, record disclosures, and handle claims for leaks and damage that cross several flats. Building safety work on many blocks makes clear communication about cover even more important. Freeholders get reporting on claims and disclosures across their whole portfolio.
Treat leaseholders as users, not an afterthought.
Manchester start-ups often have strong engineering but need extra hands for mobile, design or integrations. We add a team alongside yours or take a defined part of the product, such as the claims app, working inside your repositories and following your code standards. Whatever we build is documented so your engineers can maintain it later.
We fit around your engineers.
Ways to work with us
Contact operations have peaks, such as renewal season and severe weather, so we plan releases around them rather than across them. Most clients start with a fixed first release and continue on a monthly retainer. Firms with their own engineers often take a dedicated team that works in their tools and standards. We have delivered 200+ projects across the UAE and the US, and Codeeo holds a 4.7 rating from 23 Google reviews. Every release ships with notes your agents can read in a few minutes before the next shift.
A defined build with a deadline
We agree what the product has to do, write it down with a price and a date, and build exactly that. Changes are priced before they are made, not discovered on the invoice.
A product that keeps evolving
Named engineers who work your hours, join your standups and stay on the codebase. You direct the backlog; we own the quality of what ships.
Something live that needs looking after
A monthly block of hours for improvements, fixes and the small requests that otherwise wait months. Unused hours carry for a quarter.
Technology
We use Flutter or React Native for most customer apps and native Swift or Kotlin where device features demand it. Agent consoles are web apps that can sit beside, or connect to, your telephony and CRM. Hosting sits in UK cloud regions under your own account.
01Mobile
02Data and cloud
03Marketing and tracking
It depends on scope and integrations, and we price after discovery.
The main drivers are the number of products and customer tasks in the first release, how many systems the app must connect to, and whether agents need a new console as well as customers needing an app. Telephony and CRM connections, offline features and multiple user roles for business clients all add effort. Once discovery has produced a written scope we give you a fixed price for it, along with options to move features into later releases. Reusing the identity, payment and document services you already pay for keeps the build smaller.
Schedule a free consultation and get a written recommendation, with costs, before you commit to anything.
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