Services · Ecommerce development · Legal services booking portals
Codeeo delivers legal consultation booking website development in the UK for legal networks, multi office firms and legal service brands that want a paid booking portal rather than a contact form. Clients choose a matter type, see verified lawyers with clear prices, pay for a consultation and receive a video link or a meeting confirmation. Behind the portal, lawyer onboarding, payouts, refunds and complaints run from one admin, with rules for England and Wales, Scotland and Northern Ireland kept apart.
A national portal is a regulated product as much as a website. Each listed lawyer answers to their own regulator, consumers keep their statutory rights, and every price shown has to be the full price. We build the platform so those obligations are handled by design, not patched in after launch, and so the platform can grow from one region to the whole country.
200+ companies servedFrom a first store to an ADX listed developer
What the portal includes
A legal booking marketplace has two sets of users with very different needs. Clients want to know who can help, what it will cost and when they can speak to someone. Lawyers and their firms want qualified enquiries, paid time and payouts they can reconcile. Between them sits the operator, who carries the consumer law risk, the data protection duties and the reputation of the brand.
We design the platform around those three roles. Every capability below is configurable per jurisdiction, so a property question from Glasgow is never offered to a solicitor who can only act in England and Wales, and a Belfast client sees lawyers regulated in Northern Ireland. The result is a single national brand that still respects the fact that the UK has three legal systems and several regulators.
The first question a client answers is where the matter sits: England and Wales, Scotland or Northern Ireland. Practice areas, lawyer lists, standard terms and complaint routes then follow that answer automatically, so nobody books a consultation with someone who cannot advise on the law that applies.
Clients only ever see lawyers able to act on their matter.
Firms and individual lawyers apply through a structured form. The admin checks the relevant register, such as the SRA, the Law Society of Scotland, the Law Society of Northern Ireland, the Bar Standards Board or CILEx Regulation, records professional indemnity cover and approves each practice area separately.
No profile goes live until its regulatory status has been checked and logged.
Each lawyer profile shows what the consultation covers, how long it lasts, the total price including VAT, who will run it and their regulator. For services caught by the SRA Transparency Rules, firms can publish the required pricing and scope details in a consistent format.
Clients compare like with like before they pay anything.
Clients pick a slot and pay by card, Apple Pay, Google Pay or Open Banking. Strong Customer Authentication runs inside the checkout, and the price shown on the listing is the price charged, with any platform or booking fee included from the first screen.
Fewer abandoned bookings and no surprise charges at the last step.
Split payments through a marketplace payment product separate the lawyer's fee from the platform's fee at the moment of payment. Payout schedules, VAT invoices for both parts and monthly statements are generated for each firm, ready for its cashroom or accountant.
Firms reconcile payouts without spreadsheets or manual invoices.
Consumer bookings carry the cancellation rights in the Consumer Contracts Regulations. The checkout asks for an express request where a client wants advice inside the cancellation period, and refunds follow rules you set for late cancellations or missed appointments.
Refund decisions follow written rules rather than case by case arguments.
Before a booking is confirmed, the firm can see the names of the client and any opposing party, run its own conflict search and accept or decline. Declined bookings are refunded automatically and the client is offered another lawyer.
Firms never meet a client they should not be advising.
Only clients with a completed, paid consultation can leave a review. Moderation tools, published review policies and audit logs support the duty under the Digital Markets, Competition and Consumers Act 2024 to take reasonable steps against fake reviews.
Ratings that clients and regulators can trust.
A complaint about service is routed to the lawyer's firm first, with the correct escalation shown afterwards: the Legal Ombudsman for England and Wales, the Scottish Legal Complaints Commission for Scotland. Payment disputes about the platform itself are handled separately by the operator.
Each complaint reaches the body that can actually resolve it.
Who this is for
A booking portal makes sense when the business has more lawyers, more enquiries or more locations than a simple appointment widget can handle, and when money changes hands before the first conversation. These are the four starting points we see most often across the UK, each with a different balance between marketplace features and firm controls.
Good legal consultation booking website design in the UK starts with that choice, because a network marketplace and a single firm portal ask clients very different questions.
A network brand sends enquiries to independent member firms in different towns and jurisdictions. The portal needs a firm level account for each member, routing by postcode and practice area, separate payouts and clear disclosure of any fee the network keeps. Where personal injury work is involved, the payment design must stay clear of the referral fee ban in the Legal Aid, Sentencing and Punishment of Offenders Act 2012.
We design the fee model with your compliance adviser before building it.
A national firm wants clients in any region to book a paid first consultation with the right office. The portal manages calendars for dozens of fee earners, applies office specific pricing where needed and passes each booking into the practice management system with the payment already recorded.
Some operators sell legal help as part of a membership or insurance product. The portal checks entitlement, books covered consultations without payment and charges only for extra work. If you later sell a monthly plan, note that the subscription contract rules in the Digital Markets, Competition and Consumers Act 2024 are expected to come into force in 2027.
Founders building a marketplace for a single area such as employment, immigration or wills need a platform that can start in one jurisdiction and add others without a rebuild. We set up the data model for multiple regulators from day one, even if only English and Welsh lawyers are listed at launch.
Working with Codeeo
Legal services booking platform development in the UK is a long piece of work, so the working model matters. Codeeo has no UK office. Our team of 80+ across Dubai, Riyadh and Karachi works with UK clients remotely, with discovery sessions, design reviews and sprint demos held by video call. We have delivered 200+ projects across the UAE and the US and are rated 4.7 from 23 Google reviews. For a legal marketplace, we work next to your compliance lead, your data protection lead and the payment provider, so technical decisions about fees, refunds and data storage are agreed with the people who sign off the risk.
A defined build with a deadline
We agree what the product has to do, write it down with a price and a date, and build exactly that. Changes are priced before they are made, not discovered on the invoice.
A product that keeps evolving
Named engineers who work your hours, join your standups and stay on the codebase. You direct the backlog; we own the quality of what ships.
Something live that needs looking after
A monthly block of hours for improvements, fixes and the small requests that otherwise wait months. Unused hours carry for a quarter.
Technology
We usually build on a modern web framework with a managed database hosted in UK or EU regions. Legal services booking payment integration in the UK runs through a marketplace payment provider that supports split payments and SCA, and integrations to video, e-signature and practice management systems use their published APIs.
01Web
02Commerce
03Data and cloud
04Marketing and tracking
Cost depends on the number of jurisdictions, the payment model and the integrations, not on page count.
A portal for one firm with a few practice areas and card payments is a much smaller build than a network marketplace with split payouts, three jurisdictions and practice management integrations. The main drivers are lawyer onboarding and verification rules, the fee and payout design, refund logic, the number of calendar and case system connections, accessibility and Welsh language needs, and the level of security testing your insurer or compliance lead requires. We give a fixed scope and estimate after discovery, once these choices are written down.
Schedule a free consultation and get a written recommendation, with costs, before you commit to anything.
Get in touchPROVEN RESULTS
React
Next.js
TypeScript
Node.js
Laravel
WordPress
Shopify Plus
WooCommerce
BigCommerce
PostgreSQL
MySQL
MongoDB
AWS
Azure
Docker
GA4
Google Tag Manager
Search Console
Meta Pixel
Looker Studio