Matrimonial websites built to UK privacy, safety and consumer law from day one.

Applicants verify identity and age through a provider certified under the UK digital identity and attributes trust framework, where one suits your needs. Your system stores the outcome and date rather than document images. Every applicant must be 18 or over, a rule that holds across all four nations regardless of local marriage law. Applicants who cannot verify online are offered an assisted route through your team.

Religion, ethnic origin and health details are treated as special category data under UK GDPR, with an explicit lawful basis, field level access controls and exclusion from analytics, advertising and email tools. A data protection impact assessment is drafted with you during discovery for your solicitor or adviser to review.

Where members can see or contact each other, the site needs systems for reporting illegal content, acting on reports quickly and recording decisions, in line with Ofcom's codes. We build the reporting forms, moderation queue, complaint route and audit log so your team can operate them day to day. Moderators see the reported content, the history of the account involved and previous actions in one screen.

Matchmakers are grouped by region or community, each seeing only the applicants assigned to them. National managers see the whole picture, reassign cases when people move city and run reports across regions. Access changes are logged, which matters when volunteers and staff come and go. Applicants who relocate, for example from Leicester to Leeds, move to a new regional team without filling in anything again.

If you charge registration or matchmaking fees online, the full price including VAT and any compulsory charges is shown up front, as the drip pricing rules in the Digital Markets, Competition and Consumers Act 2024 require. Card payments use Strong Customer Authentication, and the checkout explains cancellation rights under the Consumer Contracts Regulations. Refunds and cancellations are processed from the admin with a record of the reason and date.

A PECR compliant cookie banner that blocks non essential tags until consent, separate opt ins for email and text marketing, and a log of what each person agreed to and when. Unsubscribes and withdrawals take effect straight away across every connected tool. Consent records can be exported if the ICO or a member asks to see them.

A private way to report pressure or coercion, routed to a trained safeguarding lead, with guidance pointing to the Forced Marriage Unit and national helplines. Staff guidance pages inside the admin explain what to do when a concern comes in, so the response does not depend on who happens to be on duty. Reports of this kind are hidden from general staff views.

Site structure, structured data and content planned for national searches, with city pages only where you genuinely have matchmakers or members and something specific to say. We set up Search Console, fix technical issues and plan redirects from older regional sites into one domain. Content covers national questions such as how introductions work and how verification protects members.

Members can download their data, correct details, pause their profile or close their account from their own settings. Subject access requests that still need staff input are tracked in the admin against the one month time limit, with reminders as the deadline approaches. Closed accounts are deleted on a schedule you set, with exceptions recorded where you must keep something.

Accessible forms, readable text, sufficient contrast, keyboard navigation and screen reader testing, plus an accessibility statement. Matrimonial sites are used by candidates, parents and grandparents alike, and the Equality Act expects reasonable adjustments, so accessibility is part of every sprint rather than a check at the end.