Services · Mobile app development · Queue management apps
We provide queue management app development UK organisations can roll out across a whole network of sites, from a regional chain to a national public service. Walk-in visitors take a virtual ticket on their phone or at a kiosk, follow a live wait estimate and are recalled when a counter is free. Staff use one calling console everywhere, and central teams compare waits across England, Scotland, Wales and Northern Ireland from a single dashboard.
Walk-in demand is the subject here: people who arrive without a booking and expect to be seen in a fair order. Appointment scheduling is a different product, although a national estate often needs the two working together at the same counters.
200+ companies servedFrom a first store to an ADX listed developer
Platform capabilities
A queue system for one shop and a queue system for two hundred sites are different products. Nationally, the hard parts are consistency and control: every site must follow the same rules on privacy, accessibility and fairness, while still allowing a branch in Cardiff, Glasgow or Belfast to set its own opening hours, counters and visit reasons. Central teams need to change a rule once and see it apply everywhere, and they need reports that compare like with like. UK law adds its own requirements, from UK GDPR and PECR to the Equality Act and, for public bodies, specific accessibility regulations for apps and websites. The capabilities below are the ones that matter most at that scale. We sequence them so the first sites can go live early while the national tooling follows.
Visit reasons, priority rules, message templates and branding are set once at national level. Each site can then adjust its own counters, hours and staff groups within limits you define, so regional differences do not break national standards or reporting. Every change is versioned, and a rule can be rolled back if it causes problems.
One rule change reaches every site the same day.
New sites are created from templates for each site type, such as a high street branch, a large store or a service centre, with kiosks and screens registered by scanning a code. Local managers check their setup in a guided list before the site goes live, and head office sees which sites are ready.
Rollout waves move quickly without hand built configuration.
Organisations serving Wales can offer every ticket screen, kiosk prompt, display and message in Welsh and English, with the visitor's choice remembered. Public bodies subject to the Welsh Language Standards can plan Welsh content from the start rather than retrofitting it, and further languages can be added for local communities.
Bilingual service that matches your language duties.
Visitor screens are designed and tested to WCAG 2.2 AA, kiosks follow reach and contrast guidance, and calls are visual and audible. Visitors can privately request reasonable adjustments, and staff see them before calling. We provide the test evidence you need for an accessibility statement.
Access duties met in a way you can evidence.
Data minimisation by default, retention periods per visit reason, role based access, audit logs and tools to answer subject access and erasure requests. Hosting in a UK region, with a documented data flow your data protection officer can review and sign off.
Privacy questions from the ICO or your DPO have clear answers.
Recall texts and notifications are configured as service messages, separate from any marketing channel. Where you want to invite visitors to hear about offers, consent is captured separately and recorded, and public bodies can send messages through GOV.UK Notify if that is their standard.
Visitors get the alerts they need and nothing they did not agree to.
Kiosks and display players keep working through broadband outages, queue tickets locally and resynchronise afterwards. Devices report their health centrally, so a failed printer in Aberdeen or a frozen screen in Plymouth raises an alert before staff need to phone it in.
Fewer site visits for device faults across the estate.
Waits, service times, abandonment and throughput by site, region and visit reason, with like for like comparisons between similar site types. Data can flow to your warehouse or Power BI for board reporting alongside sales or service metrics.
Regional managers see which sites need help and why.
Across a large estate, some sites serve only walk-ins while others mix them with appointments. The platform can read bookings from your scheduling system and merge them into the same calling order, with rules for late arrivals set nationally and fine tuned per site type.
One calling order at every counter, however the visitor arrived.
Staff sign in with your existing Microsoft Entra ID or other identity provider, with roles mapped from your directory. Leavers lose access automatically, and supervisors only see the sites they are responsible for. Agency and temporary staff can be given time limited accounts.
Access stays tidy as staff move between sites.
Who this is for
National queue projects share a scale problem, but the risks differ by sector. A retailer worries most about lost sales when people walk away. A public body is judged on fairness and accessibility. A health provider must satisfy clinical and information governance rules. A franchise network has to balance central standards with independent owners. These are the four groups we see most, and how the build changes for each.
Mobile networks, opticians, electronics retailers, banks and building societies run walk-in counters in hundreds of towns. We build one platform with site templates, central visit reasons and branch level controls, and connect it to CRM and till systems so each visit is part of the customer record. Reporting shows which store formats cope with peaks and which need extra staff. Promotions and product launches can be configured centrally and switched on in every store at once.
The pilot usually covers a handful of contrasting store types.
Councils, government agencies and public services must meet the Public Sector Bodies Accessibility Regulations, which cover mobile apps as well as websites, and publish an accessibility statement. We design to WCAG 2.2 AA, keep visit reasons discreet, support Welsh where needed and keep a human route for anyone who cannot use the digital one.
Accessibility evidence is a deliverable, not an afterthought.
Walk-in clinics, pharmacies and urgent care services hold sensitive information about the reason for a visit. We keep that data minimal and separate, support the evidence an NHS organisation needs for the Data Security and Protection Toolkit, and only integrate with clinical systems where your clinical safety and governance processes approve it.
Clinical safety sign off stays with your organisation.
Franchise networks need central brand and service standards with owner level control and reporting. We build tenant separation so each owner sees only their own sites and data, while the franchisor sees the whole network, including anonymised benchmarks owners can compare themselves against. Shared templates keep the visitor experience consistent from Inverness to Truro.
Data sharing between owners and franchisor is agreed up front.
How we work together
Codeeo has delivered 200+ projects across the UAE and the US, with a team of 80+ across Dubai, Riyadh and Karachi. We have no UK office; we work remotely with UK clients, and all discovery, design reviews and demos run by video call. For a national programme we usually agree a fixed scope for the platform and pilot, then continue with a dedicated team or a retainer through the rollout waves and the improvements that follow. Governance suits larger organisations: a named product lead, a shared risk log, release notes for every change and regular steering calls with your sponsors. You own the code and data throughout, so you are never tied to us to keep the platform running.
A defined build with a deadline
We agree what the product has to do, write it down with a price and a date, and build exactly that. Changes are priced before they are made, not discovered on the invoice.
A product that keeps evolving
Named engineers who work your hours, join your standups and stay on the codebase. You direct the backlog; we own the quality of what ships.
Something live that needs looking after
A monthly block of hours for improvements, fixes and the small requests that otherwise wait months. Unused hours carry for a quarter.
Technology
A multi-site cloud platform hosted in a UK region, browser tickets for instant joining, cross platform staff apps, managed kiosk and display software, and standard APIs for identity, CRM and reporting. Every component is documented so your own team can run it later. We also prepare for the security reviews UK buyers often require, such as Cyber Essentials questions and penetration testing by a firm you choose.
01Mobile
02Data and cloud
03Marketing and tracking
Central control, templates and compliance are most of the work.
One site needs tickets, a console and a screen. A national estate also needs central rules with local overrides, site templates, device management, single sign on, cross region reporting and evidence for privacy and accessibility duties. We design those national layers first, so the first pilot sites already sit on the structure the whole estate will use. That avoids the common trap of a successful pilot that cannot scale because every site was configured by hand.
Schedule a free consultation and get a written recommendation, with costs, before you commit to anything.
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