Services · Ecommerce development · Senior care booking sites
Codeeo handles senior care booking website development London care providers use to sell home care visits, live-in care, companionship and respite stays online. A son in Leeds or a daughter in Toronto can check which boroughs you cover, see the full price, book an assessment for a parent in Ealing or Bromley and pay securely, while your coordinators confirm the carer. The site deals with booking and payment; every care decision stays with your registered manager.
London care is sold across 32 boroughs and the City of London, each with its own council, travel conditions and mix of private and funded clients. A booking site that ignores those differences ends up quoting visits nobody can reach on time, or taking deposits for start dates your rota cannot meet.
200+ companies servedFrom a first store to an ADX listed developer
What the booking site includes
In London the person who books care is frequently not nearby. Adult children work across the city, live elsewhere in the UK or abroad, and arrange care for a parent who stays in the family home in Harrow or Lewisham. They want to see what you offer, what it will cost and when someone can start, at whatever hour they finally have time to look.
A senior care online booking system development London project with us puts that whole decision on the page. Coverage, prices, availability, assessment booking and payment work without a phone call, and the call your coordinator does make is to confirm the details, not to explain the basics. These are the features we build for it.
Families type a postcode and see whether you cover that borough, which services are available there, and whether a visit length or start time is realistic given where your carers already work. Uncovered postcodes get an honest answer and a waiting list instead of a booking you cannot fill. Coverage is edited by coordinators in the console as your rota grows.
Bookings only come from areas your rota can serve.
Where you pass on travel time, parking or the Congestion Charge for central visits, the booking site includes them in the price a family sees first. The drip pricing rules under the Digital Markets, Competition and Consumers Act 2024 are now in force, so unavoidable charges cannot appear only at checkout.
The price a family sees is the price they pay.
Relatives who live away can book the initial assessment as a video call they join from anywhere, with a home visit to the parent arranged by your assessor. The form collects contact details, the address and the services of interest, and nothing clinical.
Families abroad can start care without travelling to London first.
Live-in care is booked by the week with a start date, a deposit and a handover period between carers. The site checks placement availability, takes the deposit and moves the booking to your team for matching before the balance is collected.
Live-in enquiries become confirmed placements with a deposit taken.
Shorter non-personal services, such as a companion for a hospital outpatient appointment at Guy's or St Thomas', a trip to the shops or an afternoon visit, can be booked and paid in one step, with times shown in the slots your carers actually have.
Small bookings fill gaps in the rota without office time.
The payer, the booker and the person receiving care are stored as separate people. Cards issued abroad, UK cards with Strong Customer Authentication and Direct Debit for regular care are all supported, and invoices go to the payer's email with a copy to any attorney you record.
Relatives anywhere can pay without the parent handling bills.
Your notice period for visits, live-in placements and respite stays, plus the cancellation rights the Consumer Contracts Regulations give for contracts made online, are applied by the booking engine. Refunds are calculated automatically and logged against the booking.
Every cancellation is handled the same way, whoever answers the phone.
Families receive a confirmation when a carer is assigned, a reminder before the first visit and a message if a visit time moves because of a rota change. Each message links to the booking, where the relative can request a change or cancel within your notice rules, so the office is not the only way to rearrange care.
Fewer missed first visits and fewer calls to rearrange.
Coordinators see new bookings by borough and service, accept or adjust them, and assign them to your care management system. Finance sees payments, refunds, failed collections and outstanding invoices, with exports to your accounting software.
Bookings and money in one place for the people who handle them.
London families speak many languages at home. Key pages, such as services, prices, the booking steps and your cancellation terms, can be published in the languages your clients most often need, with translations managed by your team in the CMS. The contract a family accepts stays in English with a translated summary beside it, so the legal text is never ambiguous.
Families who prefer another language can still understand what they are buying.
Who this is for
Online booking helps most where families make the decision quickly and from a distance, and where your office spends hours answering the same questions about coverage and price. It works less well for complex packages that need long negotiation, and we say so in discovery. Senior care booking website design London families can finish on a phone also has to meet WCAG 2.2 and the Equality Act, because many people booking are older or disabled themselves. The four situations below are the ones London providers bring to us most often.
Agencies that work, say, Barnet, Enfield and Haringey often lose enquiries to whoever answers first. A booking site that shows coverage and real start dates for those boroughs, and takes a deposit for the assessment, gives families a reason to commit to you rather than calling the next agency on the list.
Coverage and start dates are what families compare first.
Live-in care involves weekly fees, deposits, carer rotation and a contract that families study carefully. We build clear weekly pricing, the deposit step and a contract page they can read and accept online, with your team approving every placement before the balance is taken.
Every placement is approved by your team before the balance is taken.
Self-funding families in areas such as Richmond, Kensington or Hampstead often expect to arrange and pay for care the way they buy other services. Card payments, Direct Debit and online receipts fit how they already manage household costs, and reduce the invoices your office sends by hand.
Self-funders want to pay online and keep their receipts.
Providers with homes in outer boroughs can sell respite weeks to existing home care families through the same site. Rooms are booked by date with a deposit, and the home's published fees and terms are shown before payment, in line with the CMA's consumer law advice for care home providers. One account holds both services, so a family booking a fortnight's respite for a parent already receiving visits does not start again from scratch.
One account for a family, whatever they book.
How we work together
We do not have a London office. Our team of 80+ in Dubai, Riyadh and Karachi works with London providers remotely, with every workshop, review and training session held by video call. Most agencies start with a fixed scope covering assessments, regular visits and payment, then keep a retainer for new services and boroughs. Larger groups sometimes take a dedicated team that also handles integrations with their care management and finance systems. Whichever route you choose, the scope, the order of boroughs and the people responsible on both sides are written down before work starts.
A defined build with a deadline
We agree what the product has to do, write it down with a price and a date, and build exactly that. Changes are priced before they are made, not discovered on the invoice.
A product that keeps evolving
Named engineers who work your hours, join your standups and stay on the codebase. You direct the backlog; we own the quality of what ships.
Something live that needs looking after
A monthly block of hours for improvements, fixes and the small requests that otherwise wait months. Unused hours carry for a quarter.
Technology
Senior care online payment integration London providers rely on is built on regulated payment providers and a Bacs Direct Debit service, connected to your own accounts. The rest of the stack is chosen around your care management system and the people who will keep the site updated, with hosting agreed under UK GDPR.
01Web
02Commerce
03Data and cloud
04Marketing and tracking
It depends on services, boroughs and integrations, and we agree it in discovery.
A site taking assessment bookings and card payments for a few boroughs is a smaller build than one selling live-in care, respite and regular visits with Direct Debit and a care management integration. We map the services and boroughs during discovery, decide what goes into the first release, and write the plan down before design begins so there are no surprises about what launches when.
Schedule a free consultation and get a written recommendation, with costs, before you commit to anything.
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