Services · Ecommerce development · Senior care booking sites
Senior care booking website development UK providers can roll out region by region: Codeeo builds sites where families request an assessment, book home care visits, reserve a respite stay or a day centre place, and pay online. Self-funded clients, council-funded packages and people using direct payments each follow the right route, and every booking lands in a schedule your coordinators can staff. The site takes bookings and payments; care decisions stay with your registered managers.
Adult social care is regulated differently in England, Scotland, Wales and Northern Ireland, and funding rules differ too. A national booking platform has to respect those differences without becoming four separate websites that nobody can maintain, and it has to stay simple enough for a worried relative to finish late in the evening.
200+ companies servedFrom a first store to an ADX listed developer
What the platform includes
Most care providers already have a website that lists services and a phone number. Families still ring the office to ask what is available, what it costs and how to start. A booking platform answers those questions on the page and lets the family act on the answer.
For a provider with branches in several regions, the hard part is not the calendar. It is making sure a booking from Cardiff, Glasgow or Leeds reaches the right registered branch, shows the fees that apply there, follows the right funding route and is paid in a way your finance team can reconcile. A senior care online booking system development UK project with us covers all of this, and these are the parts we build, in the order a family meets them.
A family enters a postcode and sees the branch that covers it, the services that branch is registered to provide and the regulator it reports to. Areas you do not cover get a clear message and an enquiry form instead of a booking that cannot be staffed.
Every booking starts at a branch that can actually deliver it.
Hourly visits, live-in care, respite weeks and day centre sessions, each with the fees, what is included and what is charged as an extra, set per region by your team. Fees shown on the page match the fees in the checkout, which is what the drip pricing rules now expect.
Families see the full price before they commit.
For ongoing care, the first thing a family books is usually an assessment, in person or by video, rather than a visit. The flow collects only what the assessor needs to prepare, and the regular care booking opens once the assessment is complete and a care plan is agreed.
No regular care is sold before anyone has assessed the person.
Self-funded clients pay online. Council-funded packages are recorded against the commissioning authority and invoiced to them. Clients using direct payments or a personal budget can pay from that account. Scotland's free personal care is handled as its own funding line, so the payer is never charged for care the rules already cover.
Each booking is billed to whoever is actually responsible.
The person receiving care, the relative who books, and the person who pays are often three different people. The platform stores them separately, records whether the payer holds a lasting power of attorney or, in Scotland, a continuing power of attorney, and sends invoices to the payer only.
Bills reach the right person and care details stay with the right people.
Card payments with Strong Customer Authentication for deposits and one-off bookings, Direct Debit mandates for weekly or monthly care, and Open Banking pay by bank for families who prefer it. Failed collections create a task for your finance team rather than silently cancelling care.
Regular care is collected without chasing, and nobody loses care over a failed payment.
The cancellation rights under the Consumer Contracts Regulations, your own notice periods for visits and respite stays, and the refund that applies in each case are written into the booking terms and calculated by the system, not worked out by hand.
Refunds are consistent across every branch.
Bookings check real capacity: carer hours by branch and skill, respite rooms by home, day centre places by session. Coordinators can hold capacity for council referrals so private bookings do not fill every slot.
The site never sells a slot nobody can staff.
Confirmation emails and text messages for each booking, a reminder before an assessment or respite arrival, and a notice when a Direct Debit is about to be collected. Every message links back to the booking, where the family can change a date or cancel within the rules you set, without phoning the branch.
Fewer missed assessments and fewer calls asking what happens next.
Head office sees bookings, payments, refunds and outstanding invoices across every branch, while branch managers see only their own. Exports go to your accounting and payroll systems in the format they already accept.
One set of figures for the whole group, without merging spreadsheets.
Who this is for
A national booking platform suits providers who already know how they deliver care and want families to start, book and pay without three phone calls. It is not a replacement for your care management system; it sits in front of it and feeds it clean bookings. These are the situations providers bring to us most often, and how each one changes what we build first. Accessibility matters here more than in most sectors, because the Equality Act expects services to make reasonable adjustments for disabled customers, and many of the people booking are older or disabled themselves.
A provider registered with the CQC in England and with the Care Inspectorate in Scotland, Care Inspectorate Wales or the RQIA in Northern Ireland needs the site to show the right registration details, terms and funding rules for each branch. We build one platform with regional settings, so a change to your Welsh terms does not mean editing a separate website.
One codebase, regional rules held as settings.
Franchisees set their own fees and availability but trade under one brand and one website. The platform gives each franchise its own fee tables, calendar and payout account, while the brand, the content and the booking flow stay consistent across the network and head office can see bookings by territory.
Each franchisee is paid into its own account.
Respite stays are bookable products with dates, room types and a deposit. We build room availability by home, deposits taken at booking, balance collection before arrival, and clear published fees, following the CMA's consumer law advice for care home providers on showing fees and terms before a family commits.
Many national providers still take every booking by phone and bill by emailed invoice. We start with the services families most often ask about, usually assessments and respite, put those online with payment, and add regular home care booking once the branches are comfortable with the new flow. Phone bookings do not disappear: staff can enter them in the same console, so every booking is counted once.
Start with the bookings that cause the most calls.
How we work together
Codeeo has no UK office. Our team of 80+ across Dubai, Riyadh and Karachi works with UK providers remotely, and discovery, design reviews and branch training run by video call. Most providers start with a fixed scope for the first regions, then keep a retainer for new services and branches. Larger groups sometimes take a dedicated team for a longer programme that also covers integrations with care management and finance systems.
A defined build with a deadline
We agree what the product has to do, write it down with a price and a date, and build exactly that. Changes are priced before they are made, not discovered on the invoice.
A product that keeps evolving
Named engineers who work your hours, join your standups and stay on the codebase. You direct the backlog; we own the quality of what ships.
Something live that needs looking after
A monthly block of hours for improvements, fixes and the small requests that otherwise wait months. Unused hours carry for a quarter.
Technology
We choose the stack around your existing care management, accounting and payment providers, and around who will maintain the site after launch. Senior care online payment integration UK families trust usually means a regulated payment provider for cards and a Bacs Direct Debit bureau, both connected to your own accounts. Hosting and data location are agreed in discovery, with UK GDPR and your Data Security and Protection Toolkit obligations in mind.
01Web
02Commerce
03Data and cloud
04Marketing and tracking
A booking and payment platform that routes each family to the right branch, fees and funding route.
We build the public service and fee pages, a postcode-based branch finder, assessment and care booking flows, payment by card, Direct Debit and pay by bank, cancellation and refund handling, and a console for branches and head office. Regional differences in regulation and funding are held as settings, so one platform serves England, Scotland, Wales and Northern Ireland without four separate sites to maintain.
Schedule a free consultation and get a written recommendation, with costs, before you commit to anything.
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