Services · Mobile app development · AI chatbots
Codeeo offers AI chatbot development New York businesses can rely on when their customers expect an answer now: rental brokerages and building managers, restaurants and hotels, retailers in SoHo and Midtown, clinics, and financial firms with strict compliance teams. We build a chatbot for your website and messaging channels that answers from content you approve, reflects New York rules such as broker fee disclosure, and routes anything sensitive to a member of staff.
We do not keep an office in New York. Our team of 80+ sits in Dubai, Riyadh and Karachi and works remotely with clients in the five boroughs, with every discovery session, review and test run by video call. You approve the bot's answers to your own customers' questions before it goes live.
200+ companies across the US and the UAEFrom a first store to a listed developer
What a New York chatbot handles
New Yorkers are short on time and patience. They ask a rental listing about fees, a restaurant about a party of eight on Friday, a building office about a leak, often from a phone on the subway or between meetings. At the same time, many New York businesses answer to demanding regulators: the city's Department of Consumer and Worker Protection, the New York State Department of Financial Services, and state data security law under the SHIELD Act. So a chatbot here has to be fast and conservative at once. We start from a sample of your actual enquiries with personal data removed, work out which questions are safe to automate, and pick the capabilities below. Few clients need all of them on day one. A brokerage might start with listing answers and showings only, while a hotel group in Midtown might start with arrival questions and event enquiries, then add languages later.
Since the FARE Act took effect in June 2025, a landlord's agent may not charge prospective tenants a broker fee, and listings must disclose the fees tenants pay. The chatbot answers listing questions from your approved fee disclosures only, so it never contradicts what the ad says.
Renters get consistent fee answers that match your listings.
Residents of co-ops, condos and rentals can report a leak, a broken intercom or a package problem by chat. The bot collects the unit, the issue and photos, creates a work order in your building management system, and flags emergencies such as no heat or a gas smell for an immediate human call.
Supers and managers receive tidy requests, not vague voicemails.
For restaurants, bars and hotels, the bot reads availability from your reservation platform, explains deposit and cancellation policies, and takes the details of private dining or group enquiries for your events team, who handle the proposal.
Event leads arrive complete and ready for a quote.
The chatbot answers in the language a customer writes in, including Spanish, Chinese, Russian, Bengali, Haitian Creole and Korean. Your approved English text remains the master copy, and we test each agreed language with real messages before launch.
Customers in every borough can ask in the language they think in.
When a customer asks about their own order, policy or account, the bot first confirms identity through your existing login or a one time code, and only then shows limited details. It never reveals account information to someone who has not passed that check.
Personal details stay behind authentication.
For firms under NYDFS cybersecurity rules or the SHIELD Act's security duties, we set access controls, encryption, retention and audit logs for transcripts, and document them so your compliance team can include the chatbot in its risk assessment.
The chatbot fits inside your existing security program.
Employers hiring at volume can use a chatbot to answer applicant questions about shifts, locations and benefits. We keep it out of scoring or ranking candidates, because tools that substantially assist hiring decisions in the city fall under Local Law 144 and need bias audits.
Applicants get answers without creating a regulated hiring tool.
Plenty of New Yorkers would rather text a building office or a restaurant than open a website. We connect the chatbot to a business text number, record consent before any follow up message as the Telephone Consumer Protection Act requires, honor STOP replies automatically, and register the number with carriers so messages are not filtered out.
Customers can text a question and get a reply without a phone call.
New York federal courts see a heavy volume of website accessibility suits. The chat window supports keyboards, screen readers and zoom, follows WCAG 2.2, and is tested with assistive technology as part of the release, not after a complaint.
Customers using screen readers can complete a chat unaided.
Complaints, legal threats, medical questions and anything involving money move to your help desk or CRM with a short summary and the transcript. Staff continue the same conversation, and the customer never repeats the story.
Sensitive cases reach a person quickly and with context.
Who this is for
A chatbot is worth the effort when a stream of repeat questions has known answers and slow replies cost you renters, diners or customers. It is a poor fit when every enquiry needs individual advice. In New York, the strongest cases are the four below. Each starts with one channel and a limited topic list, then grows after your team has reviewed the first transcripts with us. Clinics and dental groups across the boroughs can also benefit for insurance, paperwork and directions questions, provided the bot stays administrative and every vendor touching patient data signs a business associate agreement under HIPAA.
Listings in Manhattan, Brooklyn and Queens attract many near identical questions: fees, guarantors, pet rules, move in dates and viewing times. A chatbot answers from each listing's approved details, books showings, and logs tenant repair requests for managed buildings. Fee questions follow the FARE Act disclosures your listings already carry, and anything touching lease disputes or rent stabilization goes to your staff. Showing requests can be sorted by neighborhood, so an agent covering Astoria is not sent a Park Slope enquiry.
Rent stabilized rules are never paraphrased by the bot.
Groups running several dining rooms across the city answer the same questions about dress codes, dietary needs, large parties and private events all day. The chatbot handles those per location, reads reservation availability, and collects event briefs from offices in Midtown or the Financial District planning team dinners, sending each one to your events manager.
Allergy answers come only from your kitchen's written guidance.
Stores serve locals and a large flow of tourists, who ask about stock in a specific store, whether another branch holds a size, shipping abroad and returns. The bot answers from your product and store data, checks store level stock where your system allows, and passes sizing disputes or damaged item claims to customer care.
The bot quotes only the return policy you publish.
Financial firms in Midtown, Hudson Yards and the Financial District want a chatbot that explains products, forms and office procedures without straying into advice. We restrict it to approved disclosures, keep every answer traceable to a source document, and design logging and access controls that fit NYDFS Part 500 expectations, with your compliance team approving the final scope. Where a customer wants to discuss their own portfolio or claim, the bot books a call with a licensed representative instead.
No personalized financial advice is ever given by the bot.
How we work together
Most New York clients begin with a fixed scope build: one website or listing chatbot and one messaging channel, linked to a single core system. After launch, a monthly plan covers content updates, new languages and transcript reviews. Firms with heavier compliance needs or several brands sometimes choose a dedicated team. Cost depends on the channels and languages in scope, the systems involved, the depth of compliance review and documentation, and how much content needs rewriting before the bot can use it. We itemize each driver in the proposal. Ongoing model and hosting usage is separate and scales with message volume, which we estimate from your current inbox traffic before you commit.
A defined build with a deadline
We agree what the product has to do, write it down with a price and a date, and build exactly that. Changes are priced before they are made, not discovered on the invoice.
A product that keeps evolving
Named engineers who work your hours, join your standups and stay on the codebase. You direct the backlog; we own the quality of what ships.
Something live that needs looking after
A monthly block of hours for improvements, fixes and the small requests that otherwise wait months. Unused hours carry for a quarter.
Technology
Model, hosting region and connectors are chosen to suit your security policies and current systems. Typical integrations include listing feeds, reservation platforms, building management software, Salesforce or HubSpot, and help desks, with retrieval over approved content and US hosting where your policies require it. Vendor terms are checked so transcripts are never used to train third party models.
01Mobile
02Data and cloud
03Marketing and tracking
We confirm it after discovery, because compliance review often sets the pace.
A chatbot for a single restaurant group's website is a short build. One for a brokerage with thousands of listings, or a financial firm that must document every control, takes longer, mostly in review and testing rather than coding. Once we have seen your content, systems and approval chain, we write milestones into the scope so your legal and compliance teams can plan their time around them.
Schedule a free consultation and get a written recommendation, with costs, before you commit to anything.
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