Services · Mobile app development · AI chatbots
Codeeo provides AI chatbot development USA businesses can roll out across every state they serve. We build website and messaging chatbots that answer customer questions from your approved content, respect federal rules such as the FTC Act, TCPA, COPPA and the ADA, adapt to state privacy and bot disclosure laws, and hand complex or sensitive conversations to your people. The aim is fewer repeat tickets and faster answers without new legal exposure.
Codeeo has no US office. Our team of 80+ is based in Dubai, Riyadh and Karachi and works remotely with American clients, holding discovery, reviews and testing by video call. You see the chatbot handle your own customers' questions before anyone else does.
200+ companies across the US and the UAEFrom a first store to a listed developer
What a national chatbot needs
A chatbot for a single store can rely on one set of facts. A chatbot for a company selling in many states cannot. Return windows, licensing statements, privacy rights, service areas and even what the bot must disclose about itself can differ from one state to the next. Customer channels also vary: some customers use the website, some text, some message through Apple devices or social apps. Our approach is to keep one approved knowledge base with state and location variations attached to it, so a policy change is made once and appears correctly everywhere. We begin with a sample of your enquiries from several regions, personal data removed, and choose from the capabilities below to fit what we find. Few companies need every item on day one; a typical pilot uses four or five.
The bot works out which state or location a customer is in, from their ZIP code, account or choice, and answers using the rules and policies for that place. A warranty, licensing notice or privacy right that applies only in some states is shown only to the customers it applies to.
Customers get the version of the answer that is true where they live.
A growing number of states, including California, Virginia, Colorado, Connecticut and Texas, give consumers rights to access, correct or delete their data. The chatbot recognizes these requests in plain language, sends them to your privacy workflow, and keeps its own transcripts on documented retention schedules.
Rights requests are captured once and handled under the right state's rules.
California prohibits undisclosed bots that mislead people to drive a sale, Utah requires generative AI disclosure when a consumer clearly asks and up front in some high risk interactions, and Texas requires health care providers to disclose AI use. One clear disclosure in the greeting covers these cases.
A single honest greeting keeps you clear of state bot rules.
We connect the chatbot to text messaging and Apple Messages for Business, with opt in records, STOP handling and carrier registration for SMS. Consent is captured before any marketing message, in line with the Telephone Consumer Protection Act and its state counterparts.
Customers message from their phones without creating TCPA exposure.
Card numbers typed into chat are detected and masked before storage, and the bot never asks for them. Payments happen on your PCI DSS compliant checkout or through Apple Pay and Google Pay links, which keeps chat systems outside your card data scope.
Your chat logs stay out of PCI audit scope.
For healthcare groups, the chatbot runs only on vendors that sign business associate agreements under HIPAA. For services that may attract children, we design age screening and data limits with COPPA in mind, and avoid collecting anything from users under thirteen.
Sensitive data categories get the handling federal law expects.
Franchises and service networks need each conversation to reach the right branch. The bot identifies the nearest location or the franchisee responsible for a ZIP code and routes leads, bookings or complaints to that team's inbox or CRM queue.
Every enquiry lands with the local team that can act on it.
Website accessibility claims under ADA Title III are filed across the country. Our chat widget supports keyboards and screen readers, follows WCAG 2.2, and is tested with assistive technology before each release.
The chat is usable by every visitor, not just most of them.
A company spread from Eastern to Pacific time needs escalations to reach staff who are actually on shift. The bot checks which of your teams is working, routes the conversation there with a summary, and when nobody is available it says so plainly, records the request and tells the customer when your team will respond.
Customers in every time zone get an honest next step.
Dashboards break down question topics, handoffs and unhelpful answers by region, state and location. Head office sees where policies confuse customers, and regional managers see what their own customers ask.
Content fixes are aimed at the regions that need them.
Who this is for
A chatbot helps most when repeat questions arrive in volume from many places, the answers are already written down somewhere, and the rules differ enough between states that staff often get them wrong. It is not a substitute for licensed advice or judgment. These four types of business see the clearest results. For each, we recommend launching in a few states or one channel first, then extending once the transcripts show the bot is accurate. Companies that have grown through acquisition are another common case, because each acquired brand often arrives with its own policies, help center and support tools that the chatbot can sit across.
Brands with locations from coast to coast answer the same questions about hours, stock, returns and services, with local differences that confuse customers and staff alike. A chatbot with location awareness answers from each site's own details, sends local leads to the right franchisee, and lets head office update shared policies once. Franchisees can maintain their own hours and services within limits you set.
Brand wide policy stays controlled by head office.
Direct to consumer brands get the same order status, shipping and returns questions from all fifty states, plus regional issues such as weather delays or items that cannot ship to certain states. The chatbot reads your order system, explains policies, starts returns, and passes chargebacks or damaged item claims to your support team. Peak seasons such as the holiday shipping period are where it saves the most staff time.
The bot never creates discounts or credits on its own.
Provider networks and insurers answer constant administrative questions about plans, networks, forms and appointments, under HIPAA and state licensing rules that vary. The chatbot handles the administrative layer only, on vendors covered by business associate agreements, with disclosures where state law requires them and every clinical or coverage decision left to licensed staff. Because provider licensing is granted state by state, the bot only describes services available in the patient's own state.
No diagnosis, coverage decision or clinical advice by the bot.
SaaS and subscription businesses with customers in every state field account, billing date, feature and how to questions all day. A chatbot connected to your documentation and, after login, to limited account data deflects routine tickets, captures cancellation reasons honestly, and makes cancelling as easy as signing up, as the federal Restore Online Shoppers' Confidence Act and state automatic renewal laws such as California's expect.
Cancellation is never hidden behind the bot.
How we work together
Most American clients start with a fixed scope pilot covering one channel and a handful of states or locations. After that, a monthly arrangement handles content updates, new regions, new channels and transcript reviews. Larger organizations with several brands or a busy product roadmap often take a dedicated team. Cost depends on the number of states and locations with distinct rules, channels and languages, the systems the bot reads from, and the amount of legal review and content cleanup needed. Ongoing model and hosting usage scales with message volume, which we estimate from your current traffic. Pilots are scoped so that the results tell you whether a national rollout is worth funding before you commit to it.
A defined build with a deadline
We agree what the product has to do, write it down with a price and a date, and build exactly that. Changes are priced before they are made, not discovered on the invoice.
A product that keeps evolving
Named engineers who work your hours, join your standups and stay on the codebase. You direct the backlog; we own the quality of what ships.
Something live that needs looking after
A monthly block of hours for improvements, fixes and the small requests that otherwise wait months. Unused hours carry for a quarter.
Technology
We select the language model, US hosting region and connectors around your security policies and stack. Common integrations include Shopify, Salesforce, HubSpot, Zendesk, Microsoft Dynamics 365, scheduling and booking platforms, Twilio for messaging, and retrieval over your approved content, with vendor terms that keep transcripts out of model training. Where your security team requires single sign on or a private network connection for staff tools, we build to that.
01Mobile
02Data and cloud
03Marketing and tracking
It depends on scope, and we confirm it in writing after discovery.
The largest factors are the number of states or locations with distinct rules, the channels you want, and the systems the bot reads from. A website chatbot for one brand with uniform national policies is a modest build. A franchise network with location routing, SMS and a CRM connection takes longer, mostly in content mapping and testing. We propose milestones once discovery is complete, and staged rollouts let you go live in pilot states sooner. Legal review of state specific wording is often the longest single step, so we involve your counsel early.
Schedule a free consultation and get a written recommendation, with costs, before you commit to anything.
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