One laundry booking platform for brands taking orders in several states.

Each market holds its service areas, stores, plants, pickup windows, capacity, prices, currency formatting, time zone and legal pages. Locations inside a market inherit those defaults and override only what differs. A new metro is created by copying a similar market and adjusting it, then reviewed before it goes live.

Laundry taxability differs widely. Texas taxes most laundry and dry cleaning services, while New York excludes them, and other states fall somewhere between. A tax service calculates the rate for each location and line type, and retail products such as detergent or garment bags are kept separate from services. Since the Wayfair decision, product sales shipped across state lines may also create obligations.

For franchised networks, each location can have its own connected payment account, so customer payments land with the franchisee while the platform records royalty and marketing fund amounts for head office reporting. Corporate stores can pay into the central account. Refunds always come from the account that took the money.

California, Texas, Virginia, Colorado and a growing list of other states have their own consumer privacy laws, each with thresholds and rights. The platform stores consent records, handles access and deletion requests from one admin queue, honors browser opt-out signals where states require them and keeps notices per state so lawyers can tune the wording.

Monthly laundry plans are attractive revenue and closely regulated. The FTC's broader click-to-cancel rule was vacated by a federal appeals court in 2025, but the federal ROSCA law still applies, and states such as California and New York have their own automatic renewal laws. Plans show terms clearly, record consent and cancel online.

The FTC's junk fees rule covers live-event tickets and short-term lodging only, yet the FTC Act still forbids misleading prices and California's SB 478 requires mandatory fees inside the advertised price. The platform can show all-in prices everywhere or only where required, with service and pickup charges configured per market.

Wash and fold sold by the pound is authorized at booking, weighed at the plant and captured afterward, with an emailed receipt. Fixed-price dry cleaning is charged at checkout. Apple Pay, Google Pay and saved cards work in every market, and business accounts pay by invoice or ACH transfer.

Title III of the ADA lists laundromats and dry cleaners as public accommodations, and website accessibility claims are filed in many states. The booking flow is designed and tested against WCAG 2.2 AA, with keyboard access, screen reader labels, contrast and clear errors, and the component library keeps new markets accessible by default.

Each market and location gets its own page with address, service areas, hours set by the location, local prices and structured data for search engines, generated from the same settings that drive booking. Pages can run in English and Spanish where a market needs it, and they update automatically when a location changes its windows or coverage.

Head office sees bookings, revenue, refunds, tax collected, plan churn and missed pickups by market, location and service, with exports for accounting and franchise reporting. Location managers see only their own stores. Reports use each location's time zone, so a day in Phoenix is not split across midnight in New York.