Services · Mobile app development · Pharmacy apps
Codeeo offers pharmacy app development in New York for neighborhood pharmacies, small chains and specialty operators across the five boroughs. The apps let patients request refills, track orders, book a delivery to an apartment or office and message a pharmacist, all tied to prescriptions that prescribers have already sent electronically. New York has required electronic prescriptions for almost every drug from 2016 onward, so the app picks up where the e-prescription leaves off and keeps your pharmacist in control of every fill.
We are not based in New York. The Codeeo team of 80+ people works from Dubai, Riyadh and Karachi and collaborates remotely with New York pharmacies over video calls. We have 200+ projects behind us across the UAE and the US, and a 4.7 rating from 23 Google reviews.
200+ companies across the US and the UAEFrom a first store to a listed developer
Core features
New York pharmacy customers are used to delivery, they move around the city on the subway rather than by car, and many speak a language other than English at home. State law already shapes some of this. Under I-STOP, prescribers transmit prescriptions electronically, and New York requires pharmacies that are part of a group of eight or more in the state to offer free interpretation and translated labels for patients with limited English. New York City adds its own language assistance rules for chain pharmacies. An app should make those obligations easier rather than create new gaps. The features below are the ones we most often build for New York stores, and every prescription feature depends on an existing prescriber order and a pharmacist's check. Not every store needs all of them on day one; we help you choose a first set that matches your staffing and your busiest hours.
Patients save several addresses, such as home in Astoria and work in Midtown, with apartment numbers, buzzer codes, doorman instructions and preferred windows. Couriers on foot, bike or car get the details on their own screen and record a signature or ID check at handover. Walk-up buildings can be flagged so couriers plan stairs into their timing.
Fewer packages left in lobbies and fewer return trips.
Patients choose from the languages you support, such as Spanish, Chinese, Russian, Bengali, Haitian Creole or Korean. The choice drives screens, notifications and the request for an interpreter during counseling, and is visible to staff so translated labels are printed when needed.
Language assistance duties are easier to meet and to show.
When a prescriber sends a new prescription, the patient sees it arrive, then follows stages such as insurance review, filling, ready and out for delivery. Prior authorization delays show as a clear status with a note on what the pharmacy is waiting for.
The why is my prescription not ready call becomes rare.
Patients request refills in two taps or enroll eligible maintenance medicines in auto refill, which your pharmacist can approve or decline per drug. Out of refill items create a renewal request to the prescriber rather than an order. Patients can pause auto refill before travel.
Steady refill volume without extra counter work.
For a new medication delivered to the door, patients can join a short video or phone consultation with a pharmacist, booked in the app. An interpreter can join when the patient asks for one.
Counseling reaches delivery patients who never come in.
Plenty of New Yorkers fill prescriptions near the office rather than at home. Patients pick a store and a pickup time that fits the walk from Penn Station, Grand Central or the PATH, and get a ready notice with a bin number so the handover at the counter takes moments.
Lunch hour and evening rush lines move faster.
Family members and home care aides can manage medicines for a patient who has consented, with access that can be time limited. Facilities can see cycle fills and delivery schedules for residents.
The people who actually handle the medicine can see what is coming.
Insurance and benefit card capture, copay collection with Apple Pay, Google Pay or a saved card through a PCI DSS compliant provider, and receipts kept in the app for FSA or HSA claims.
Deliveries leave the store already paid.
Staff manage refills, deliveries, messages and language requests from one queue. Administrative, technical and physical safeguards follow HIPAA and New York's SHIELD Act, with access logs, role limits and breach response steps documented.
Your compliance file has a clear record of how the app protects data.
Dispatchers batch deliveries by neighborhood, assign them to in house couriers or a delivery partner, and see completion in real time. Failed attempts trigger a message to reschedule rather than a second blind trip.
More deliveries per courier shift.
Who we help
The city has thousands of pharmacies, and the ones that keep patients loyal tend to be the ones that answer the phone, know the neighborhood and deliver. An app should reinforce those strengths rather than imitate a national chain. Rents and staffing costs in New York leave little room for wasted technician hours, so the first release must take work off the counter quickly. We find it works best for the four kinds of operator below, each of which starts from a different problem.
A busy independent in Washington Heights or Flushing can spend hours a day on refill and status calls in several languages. Moving refills, status checks and delivery booking into a multilingual app frees technicians for the counter. We start with those three flows and connect them to your pharmacy system so nothing is typed twice. Patients who still prefer to call keep that option, and the technician answering sees the same order history the app shows.
The quickest return usually comes from fewer phone calls.
Once you run eight or more pharmacies in the state, language assistance obligations apply across every location. A shared app with a language preference on each patient record, translated label prompts and interpreter requests helps each store follow the same process and show how it did so. Head office sees language requests and fulfillment by store, which helps when policies are reviewed.
Store level reporting supports your compliance records.
Patients of the large academic medical centers often need specialty therapies with prior authorization, manufacturer assistance and scheduled shipments. The app tracks each of those steps, books clinical calls and sends adherence check ins, while the dashboard ties into your specialty platform.
Shipment dates and cold chain status sit on one screen for the patient.
Some operators want most of their prescriptions delivered rather than collected. For them we build a complete delivery stack: patient booking, dispatch, courier app and proof of delivery, with rules for refrigerated items and controlled substances agreed with your pharmacist in charge. Weather matters here as well: heat waves and snowstorms change how long a courier can safely carry refrigerated items.
Courier tools often matter more than the patient app here, so we build them first.
Engagement options
Single stores generally choose a fixed scope build for the first release and a monthly support plan afterwards. Groups and specialty operators with integration heavy roadmaps may prefer a dedicated team that stays with the product. In every case the scope, dates and ownership terms are in writing, progress is visible on a shared board, and meetings happen by video call at times agreed with your team. If your pharmacy software vendor needs to approve or enable an interface, we handle that conversation with them and keep you copied, so you are not stuck translating between two technical teams.
A defined build with a deadline
We agree what the product has to do, write it down with a price and a date, and build exactly that. Changes are priced before they are made, not discovered on the invoice.
A product that keeps evolving
Named engineers who work your hours, join your standups and stay on the codebase. You direct the backlog; we own the quality of what ships.
Something live that needs looking after
A monthly block of hours for improvements, fixes and the small requests that otherwise wait months. Unused hours carry for a quarter.
Technology
We use a cross platform mobile framework for the patient and courier apps and a web dashboard for staff, hosted in a HIPAA eligible cloud account that you own. Integrations use NCPDP and HL7 based interfaces or vendor APIs where available. The dashboard follows WCAG guidance so it works for staff and patients who rely on assistive technology.
01Mobile
02Data and cloud
03Marketing and tracking
A discovery call about your current process and your pharmacy software.
We start by understanding where the time goes in your store: phone calls, delivery coordination, insurance problems or language support. Then we check what your pharmacy management system can share with an app. From those two pieces we write a scope for the first release, with the features, integrations and timing, so you know exactly what you are approving before design begins. Most New York stores bring a week of call logs or a rough count of delivery requests to that first conversation, which helps us rank features by real demand.
Schedule a free consultation and get a written recommendation, with costs, before you commit to anything.
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