One senior care booking platform that works across every state you serve.

A family enters the care recipient's ZIP code and is routed to the location that holds that territory. Franchise territory maps are stored in the platform, so leads and bookings go to the right owner, and areas nobody covers show a waitlist rather than a dead page. When two locations share a border, routing rules decide by ZIP code, capacity or the family’s choice, and the decision is logged for any territory dispute.

Rates, minimum visits, notice periods, deposit amounts, required disclosures and service lists are set per state and per location, inheriting brand defaults where nothing local applies. A change in one state's disclosure wording updates every location there at once. Legal reviews happen once per state rather than once per office, which keeps counsel costs proportionate as you grow.

Using a platform payments setup such as Stripe Connect, each franchisee or subsidiary receives payment into its own merchant account, while head office can collect royalties or platform fees automatically. Card data stays with the processor to keep PCI DSS scope narrow. Refunds and chargebacks are drawn from the location that took the payment, with head office notified.

Weekly hours, monthly companionship plans and respite credits can renew. Renewal terms, price and the online cancel route are shown before the family agrees, which reflects the federal ROSCA rules and the stricter automatic renewal laws several states have passed. Families can pause plans for a hospital stay or travel without cancelling, if your policy allows it.

Whether a care service, a booking fee or a product sold alongside care is taxable depends on the state and sometimes the city. We connect a tax engine or your accountant's rules per location, so every invoice carries the right tax line and the reports support each filing. Exempt customers, such as certain nonprofit buyers, can be flagged per account where your adviser agrees.

Consent capture, data minimization, retention periods and consumer request handling are built once and switched on where state privacy laws apply, including stronger rules for health related data. HIPAA safeguards are added where your locations act as covered entities.

Booking and checkout screens are designed and tested to WCAG 2.2 AA, which also meets the WCAG 2.1 AA standard HHS adopted for recipients of its funding under Section 504. Large type, keyboard paths and clear errors help older users and their relatives alike.

Location staff manage their own bookings, caregivers and refunds. Head office sees conversion, revenue, cancellations and response times across every location, and can compare states or regions without asking each owner for a spreadsheet. Role based access stops one franchisee from seeing another’s customers or revenue.

Head office owns service descriptions, policies and brand pages. Each location adds its team, coverage area, local contact details and reviews within set fields, so local search pages stay unique without breaking brand standards. Location pages carry structured data for each address so search engines understand where you operate.

Confirmed bookings create clients and shifts in your home care or senior living software, and approved hours or completed stays trigger charges. Where locations use different systems after an acquisition, we build adapters for each. Data flows are documented per location, so an auditor or a new owner can see exactly what moves where.