Case study · Home services

Home services booked, dispatched and paid in one place.

A marketplace where customers book a technician, vendors run their teams, and the platform handles chat, dispatch and payment.

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Client: JOBIQ
Sector: Home services
What we built: Customer app, vendor portal, admin console and the API behind them.
Platform: Flutter app for iOS and Android, Next.js portals, NestJS and MongoDB API.

In short

JobIQ is three products that have to agree with each other: a customer app, a vendor portal and an admin console. Bookings, technicians, catalogue, chat and reporting all live in one API, so a job booked on a phone appears on the vendor's board and in the admin's numbers at the same moment.

The brief

Three audiences, one booking.

A customer wants a job done, a vendor wants to run a team, and the operator wants to see all of it. Each needs its own screens, and none can be out of date.

What had to be true

A booking flow a customer finishes
Service catalogue, time, address and payment without a call back.
A vendor board that runs the day
Technicians, jobs in progress, completions and chat with the customer.
One source of truth
Booking, catalogue, chat, notifications and reports in a single API, so nothing is retyped.

What we did

We built the API first, then three faces for it.

Customer, vendor and admin are views on the same data, which is why they never disagree.

01

One API, three clients

Bookings, technicians, catalogue, chat and reporting modelled once in NestJS and served to the app, the vendor portal and the admin.

Same record, three screens.

02

Job states the vendor can act on

Booked, in progress, completed, with a map for the technician and a chat thread per job.

The board mirrors the app in real time.

03

Subscriptions and reports built in

Vendor plans, settings and reporting in the admin so the operator can run the marketplace without a developer.

Operations without tickets.

The work

Pictures from the build.

JOBIQ: Requesting a quote from the garden

JOBIQ: Services and package detail

JOBIQ: Get a quote booking

JOBIQ: Home, services and quote screens

What changed

A marketplace that runs without a phone call.

What the three products give each side.

3

products on one API: customer app, vendor portal, admin

Per job

chat, map and status, visible to customer and vendor

Self-serve

vendor plans and reporting managed in the console

Technology

What this was built with.

Chosen to fit the problem and the team who owns it now.

01Mobile

Swift
Kotlin
Flutter
React Native

02Web

React
Next.js
TypeScript
Node.js
Laravel
WordPress

03Data and cloud

PostgreSQL
MySQL
MongoDB
AWS
Azure
Docker

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