Services · Microsoft Dynamics 365 · Dynamics 365 consultants

Dynamics 365 scoped to your pipeline, not the licence sheet.

Sales, Customer Service and Marketing apps configured around how your team actually sells, with the licences costed in writing and the modules you will not use left switched off.
Our consultants have implemented Dynamics 365 for sales and finance teams on Microsoft 365 across the UAE and the US, from a first CRM to a replacement for one nobody updated.
Get in touchAll Dynamics 365 services
Built for
Sales, service and marketing teams on Microsoft 365 that want one record of the customer.
Typical timeline
A sales CRM in two to three months. Service and marketing apps add four to eight weeks each.
What you own
Your tenant, your licences, your data. We are added as administrators, never the owner.
Rated
4.7 / 5 from 23 Google reviews

200+ companies servedFrom a first store to an ADX listed developer

Modon
Majid Al Futtaim
HP
Belkin
Dulsco Group
OneClickDrive
Hanayen
HMS
Clocksprings
Ghezlan

What you get

What a Dynamics 365 engagement covers.

From the first discovery workshop to the adoption dashboard, with licensing costed before anything is configured. Our Dynamics 365 consultants in Dubai offer CRM consulting that starts with your process, not with the product's menus.
Explain your project

  • Discovery and scoping

    We shadow the sales and service process as it is run, and write the configuration spec from that rather than from the org chart.

    You configure the system to your process, not the other way round.

  • Sales Hub configuration

    Leads, opportunities, stages, products and the pipeline view that replaces the spreadsheet.

    Reps see their pipeline the way they think about it, and update it because it helps them.

  • Customer Service and Marketing apps

    Cases, SLAs, knowledge, journeys and segments, switched on only where there is a team to run them.

    You pay for the apps your teams use and nothing that sits idle.

  • Security roles and licensing

    Roles designed around who does what, mapped to the cheapest licence tier that fits each one.

    Team Member and app licences cover more roles than the demo suggested, and the renewal has no surprises.

  • Integrations

    Email, calendar, telephony, accounts and the website forms, each verified against its source before go-live.

    A lead from the website is in the CRM with its source before anyone has to type it.

  • Training and adoption

    Role based training on your real data, with adoption dashboards that show who logs in and what is still happening in spreadsheets.

    Adoption is measured weekly, and training is repeated where the numbers say it did not land.

Who this is for

Three situations that bring companies to Dynamics 365.

A CRM nobody updates is a spreadsheet with a licence fee. These are the starting points we see most, and what decides whether the result gets used. Honest CRM consulting before a Dynamics 365 implementation is where most budget overruns are prevented.
01

There is a CRM and nobody uses it

It asks for data and gives nothing back. We rebuild the pipeline around what sales need to see and automate the entry they resent.

Rebuilt around what sales need to see.

02

Sales runs on spreadsheets and memory

Deals live in inboxes and a shared sheet, and the forecast is a guess. Dynamics gives one pipeline, one forecast and a history per customer.

One pipeline, one forecast.

03

You are on Microsoft 365 and want one estate

Identity, email and documents are already Microsoft. Customers and service belong in the same place, with reporting that only works when the data is together.

One estate, one sign-in.

Four phases, with your real pipeline in the system by week three.

  1. 01DiscoverWe shadow sales and service as they are run: stages, hand-offs, the reports people build by hand. That is the configuration spec.
  2. 02DesignEntities, stages, security roles and integrations are designed and signed off before configuration. Licensing is costed here.
  3. 03BuildConfigured in a sandbox with your real, cleaned data, so user testing happens on familiar records. Integrations go live one at a time.
  4. 04AdoptAdoption dashboards from day one: who logs in, what is updated, what still lives in spreadsheets. Training is repeated where it did not land.

Technology

What we build this with.

Chosen to fit the problem and the team who will own it afterwards.

01Business platforms

  • Microsoft Dynamics 365
  • Business Central
  • Power Platform
  • Odoo

02Data and cloud

  • PostgreSQL
  • MySQL
  • MongoDB
  • AWS
  • Azure
  • Docker

Questions people ask before engaging a Dynamics consultant.

Usually fewer than the demo showed.

Most companies start with Sales. Customer Service makes sense when there is a team handling cases against an SLA, and Marketing when someone owns campaigns. We scope each app against a named team and switch on nothing without one.

Services that usually go with this one.

Microsoft Dynamics 365 and CRMThe whole lane: Dynamics 365, Business Central and the Power Platform around them.CRM migrationFrom Salesforce, Zoho, HubSpot or spreadsheets, with history intact.Sales automationRouting, follow-ups and stage rules that remove the admin.

Tell us what the business needs. We will tell you what to build first.

Schedule a free consultation and get a written recommendation, with costs, before you commit to anything.

Get in touch

PROVEN RESULTS

4.7 / 5from 23 Google reviews