Industries · Retail and eCommerce
In short
An online store is a promise machine: this product, at this price, delivered at this time. The three stores written up here each sell something a template cannot handle. A same day florist in Dubai whose promise depends on stock and a courier agreeing. A feed supplier selling twenty five kilogram bags in two languages across the Emirates. A Tasmanian parts specialist whose customers know their car, not the part number.
What the sector asks of software
The Gorgeous Flower Co
Clock Springs Australia, Ghezlan
Ghezlan
Case studies · Retail and eCommerce
Open any card for the brief, what we did and what changed for the people using it.
All case studiesRetail and eCommerce
A same day delivery store where stock, cut-off times and delivery windows finally agree with each other.
Same day florists live or die on the cut-off. The store now checks real stock and the courier window together before it offers a slot, so nobody can buy a bouquet that cannot physically arrive, and the shop stopped making apology calls at four in the afternoon.
View caseRetail and eCommerce
A bilingual e-commerce site for a Dubai feed supplier: horse, camel, cat and dog ranges, brand and price filters, a vet consultation request and fast delivery promised in the header.
Ghezlan sells feed and supplies to stables, farms and pet owners across the Emirates. The shop had to work in English and Arabic, show stock by animal type, carry large bagged products with weights and pack sizes, and let a customer ask a vet a question before they buy.
View caseAutomotive
An e-commerce site for a Tasmanian clock spring specialist: shop by make, OE quality parts from Germany, sale and best seller rails, and a brands wall covering Nissan, Toyota, Honda, Ford, Holden and more.
Clock Springs Australia supplies genuine and aftermarket clock springs, steering angle sensors and combination switches. Customers know their car, not the part number, so the store had to start from make and model and get to the right part in two clicks.
View caseSector notes
Three storefronts on two platforms. These are the things we would say to a retailer before they choose a stack, a theme or a courier integration.
The Gorgeous Flower Co lives or dies on the cut-off. Before the rebuild, the store would happily accept a bouquet for a four o'clock delivery that the stock room could not fill and the courier could not take, and the shop spent its afternoons making apology calls. The fix was not a prettier checkout. It was making the store ask real stock, the cut-off and the courier window the same question before it offered a time.
Now a slot is only shown when both stock and courier say yes, which means zero orders accepted for slots that cannot physically arrive. The customer sees fewer options and trusts every one of them. For any store with a physical promise, same day, scheduled, click and collect, that single check is worth more than any feature on the homepage.
Clock Springs Australia sells clock springs, steering angle sensors and combination switches, parts almost nobody can name. Customers know their make and model, so the store starts there: shop by make, with fitment data on every product, OE quality stated on each listing, and the right part reached in two clicks. Sale and best seller rails, an account, cart and favourites are there, but the entry point is the car.
Ghezlan sells feed and supplies to stables, farms and pet owners. Its customers know the animal, so the catalogue is organised by horse, camel, cat and dog before brand and price, with weights and pack sizes carried on every large bagged product. Both stores run on WooCommerce because their teams wanted a familiar admin; the structure of the catalogue is what we designed.
Ghezlan trades in English and Arabic with AED pricing, and the delivery promise sits in the header of every page so a customer in Al Ain knows the hours before they fill a basket. A vet consultation request lets a customer ask a question before buying a supplement, which is the conversation that would otherwise become a phone call or a lost sale.
The right to left edition is built in, not bolted on, the same discipline we apply on school and property sites. For a Gulf retailer that is table stakes, and it is the part most templates get wrong.
What we build
You stop accepting orders you cannot deliver, and the apology calls end.
One catalogue sells in Arabic and English with local pricing.
Customers reach the right product in two clicks, not a phone call.
Your team runs the store in an admin they already understand.
Repeat customers reorder without finding the product again.
The question that would have been a lost sale is answered on the page.
How it ships
The path The Gorgeous Flower, Ghezlan and Clock Springs Australia took, from the promise on the homepage to a courier van that keeps it.
Numbers from the work
Taken from the case studies, not rounded up.
Zero
orders accepted for slots the courier cannot take
2
clicks from make to the right part on Clock Springs Australia
4
animal ranges on one bilingual Ghezlan catalogue
One check
stock, cut-off and courier answered before a time is shown
Yes, and we treat them as one check.
Schedule a free consultation and get a written recommendation, with costs, before you commit to anything.
Get in touchPROVEN RESULTS
