Case study · Marketplace

A services marketplace with badges, chat and disputes.

Providers list services and bookings; customers post requests, book, bookmark and chat; disputes and transactions are handled in an admin.

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Client: LYNXNET
Sector: Marketplace
What we built: Marketplace app for iOS and Android, API with payments, admin with disputes.
Platform: Flutter app with sockets, Node.js API with Stripe and Firebase, Next.js admin.

In short

LynxNet is a two sided marketplace. Providers create and edit services and take bookings, customers send out requests, book a service, bookmark providers and chat, and reputation is carried as badges. When something goes wrong there is a dispute form in the app and a dispute desk, transactions and documents in the admin.

The brief

Two sides, and a referee.

A marketplace only works if both sides trust it, and trust is built by what happens when a booking goes wrong as much as when it goes right.

What had to be true

Services and bookings
Providers create, edit and manage services; customers create bookings and follow their detail.
Requests out to the market
Customers broadcast a request and providers respond.
Reputation and shortlist
Badges on profiles, bookmarks for customers, chat between the two.
A desk for disputes
Dispute form in the app; disputes, transactions and documents in the admin.