Careers · Sales · US

Account manager, the United States.

Own a book of clients after the first project: monthly reviews, retainers, renewals, the next phase, and the relationship between the client and the delivery team. Measured on retention and growth.
After the first project ships, a client in United States needs one person who knows their business, their product and our team. That is you.
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Where
Remote in the United States, any state, with travel to clients as needed
Hours
US business hours in your time zone, with the delivery team overlapping your morning
Type and level
Full time, base plus commission on growth. Mid to senior.
Pay
Base and commission in USD, discussed on the first call, written into the offer.

The role

After the first project ships, a client in United States needs one person who knows their business, their product and our team. That is you. You run monthly reviews on the numbers the client cares about, you scope and sell the next phase and the retainer with a solution lead, you catch risk early, and you turn satisfied clients into references and referrals. You are measured on retention, on growth of the book, and on the client's own results.

The US market

Who you will sell to in the United States.

The United States is our largest growth market and the one where we compete on price, speed and seniority against domestic agencies and offshore vendors. Our pitch there is simple: senior engineers, a written scope with a fixed cost, delivery that overlaps US hours, and a track record you can inspect. US buyers move fast, expect a proposal in days, and respect a salesperson who qualifies hard.

  1. 01

    Companies setting up and scaling

    Funded startups and small software companies that need a product team or an extension of one

  2. 02

    Property and real estate

    Service businesses, clinics, law firms and franchises that need websites, apps and marketing that produce enquiries

  3. 03

    Consumer facing businesses

    E-commerce brands on Shopify and WooCommerce that need builds, migrations and conversion work

  4. 04

    Operations and systems

    Mid sized companies implementing or extending Microsoft Dynamics 365 and the Power Platform

  5. 05

    Partners and agencies

    US agencies and consultancies that white label our delivery

What you will do

The work, week to week.

01
Own a portfolio of clients from first delivery onward
Own a portfolio of clients from first delivery onward, with an account plan for each.
02
Run monthly reviews with the delivery lead on the numbers the client cares about
Run monthly reviews with the delivery lead on the numbers the client cares about: enquiries, orders, adoption, uptime.
03
Scope and sell the next phase
Scope and sell the next phase, retainers and renewals, with a solution lead for the technical side.
04
Catch risk early
Catch risk early: scope creep, slipping dates, unhappy users, unpaid invoices, and fix it before it becomes a complaint.
05
Keep the CRM and the account plans current
Keep the CRM and the account plans current, and forecast renewals and expansion.
06
Turn satisfied clients into case studies
Turn satisfied clients into case studies, references and referrals.

What we look for

Education, experience, skills and the practical things.

Stated as what we actually look for. Experience in the software industry or at a digital, marketing or IT services agency is what we weigh most. If you are close on most of it, apply.

Education
A degree in business, marketing, communications or a related field, or equivalent experience.
Experience
Three or more years managing client accounts at a software company or a digital, marketing or IT services agency, with retention and growth numbers you can show. Experience with clients in the US market and the sectors we serve there is strongly preferred.
Language
Native level English, written and spoken. Proposals are read by founders and VPs who notice.
Right to work
You must be authorised to work in the United States. Employment is through our US arrangement, with base and commission in US dollars.
Relationship management with owners
Relationship management with owners, directors and senior stakeholders
Commercial judgement
Commercial judgement: scoping with a lead, pricing, negotiating renewals
Enough technical understanding to translate between a client and engineers
Enough technical understanding to translate between a client and engineers
Organisation
Organisation: account plans, follow ups, CRM discipline (Zoho)
Clear written and spoken communication
Clear written and spoken communication, including difficult conversations
Calm when a client is not
Calm when a client is not

What helps

Not required, but it helps in the US.

01
A network in a vertical we serve: healthcare, real estate, e-commerce, professional services or SaaS
02
Experience selling offshore or nearshore delivery credibly to US buyers
03
Familiarity with HubSpot or Zoho, LinkedIn Sales Navigator and outbound tooling

What we offer

The practical things, stated plainly.

Details vary by office and are set out in writing in every offer.

  • Competitive pay, reviewed on performance

    Salaries benchmarked to the market in each office, with performance bonuses tied to delivery rather than hours.

  • Health insurance

    Medical cover for you in every office, with family options where the local plan allows.

  • Paid leave and public holidays

    Annual leave above the statutory minimum, sick leave, and the public holidays of the office you work from.

  • End of service and statutory benefits

    Gratuity in the UAE and Saudi Arabia, and EOBI and provident contributions in Pakistan, as the law in each office requires.

  • Training and certifications

    Microsoft, AWS, Google and platform certifications paid for, and time set aside to earn them.

  • Hybrid and flexible working

    Office days for the work that needs a room, remote days for the work that does not, agreed with your lead.

How hiring works

From application to first day.

  1. Apply

    CV, salary expectation and your numbers: targets, attainment, meetings or retention. Reviewed by the sales lead for the region.

  2. A conversation

    30 minutes with the sales lead about the market, the targets and what you are looking for.

  3. A practical exercise

    A short, paid exercise close to the real job: a qualification call, a proposal review or an account plan, reviewed together.

  4. An offer in writing

    Role, base, commission, benefits and start date set out plainly.

Questions about this role

Partly.

You sell the next phase and the renewal to clients who already trust us. New logos are the business development manager's job, and you work together.

Other roles

The other roles in the US, and this role elsewhere.

All open roles

Apply

Apply: account manager, US.

CV, salary expectation and your numbers. The sales lead for the region replies within three business days.

  1. 1

    A reply within three business days

    From the lead for the lane, not a recruiter.

  2. 2

    A 30 minute conversation

    About the work, the office or region, and what you are looking for.

  3. 3

    A paid practical task, then an offer in writing

    Close to the real job, reviewed together.

Phone
Salary expectation, per month
CV (PDF or Word, under 5 MB)